--- title: 'IT Support Engineer at Compass Pathways' canonical: 'https://feeny.ai/job/it-support-engineer-compass-pathways-jersey-city-e9933ccnwcxt' type: 'job' last_seen: '2026-09-23' --- # IT Support Engineer at Compass Pathways - **Company:** Compass Pathways - **Location:** Jersey City, NJ / London, United Kingdom / New York, NY - **Compensation:** $75k–$100k - **Posted:** 2026-02-13 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.eu.greenhouse.io/compasspathways/jobs/4780630101 ## Job description Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care. The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - [Compass Pathways](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcompasspathways.com%2F&data=05%7C02%7CAlexis.Rached%40compasspathways.com%7C81c31d1d5b344b36655308deebefbd0f%7Cb94a191dccb54154868e9dcbcb3e1412%7C0%7C0%7C639207612126678649%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gtzmMKpxYEvhVQspKpFeeyQ6S%2Fq84f%2FpCwFrBs4C4Jc%3D&reserved=0) Job overview: The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. Location: On site 4 days a week in office at ourJersey City or London office. Reports to: Senior IT/AV Manager. Roles and responsibilities (Include but are not limited to): - Manage technical tasks related to onboarding and offboarding of Compass users - Attend the office full time and support end user requests - Take responsibility for the Zoom Rooms audio-visual technology in every conference room - Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products - Logging service desk tickets from internal employees and working with them to resolve any technical issues - Troubleshooting and resolving IT hardware and software issues - Collaborate on projects with cross functional teams as needed - Support hardware and software of all end user devices - Setting up and support end user mobile devices - VIP support of our senior staff - Act as Technician on Duty for important US-based conference calls - Create high quality AV/IT Documentation resources - Proactively create tasks to improve AV/IT systems and process - Remain up to date with current technology trends and best practice Candidate Profile: - Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices - High level of understanding of Zoom and audio-visual technology - Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF - High level of understanding and experience of Office 365 & Microsoft products - Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology - Experience working in IT work management/ticketing systems, Jira service desk experience a plus - Ability to prioritize workload and involvement with VIP support - Strong analytical, project management, written and verbal communication skills - Previous involvement with on-boarding / off-boarding of employees - Proficient dealing with digital security threats - Exceptional problem-solving skills in high pressure situations - Completely self-sufficient and able to work with minimal supervision & support - Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented - Experience working in an ITIL environment, including request, incident and change management processes - Strong alignment with core company mission and values Compensation Description (annually): Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 【Base salary per annum】: $75,000—$100,000 USD Benefits: For an overview of our benefits package and compensation information, please visit  "[Joins us - Our Benefits](https://www.compasspathways.com/who-we-are/join-us)". These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health. Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment [Privacy Notice](https://compasspathways.com/recruitment-candidates-privacy-notice/) to learn more about how we process personal data. ## About Compass Pathways ## Core Business - **Primary industry**: Biotechnology / Mental health therapeutics - **Target customers**: B2B (healthcare providers, payers, regulatory bodies) and B2C (patients with treatment-resistant depression, PTSD, anorexia nervosa) - **Mission statement**: “We connect science and compassion to reimagine mental health care.” ## Products & Services - **COMP360 (investigational synthetic psilocybin treatment)**: A pharmaceutical candidate in late-stage clinical development for treatment-resistant depression (TRD), post-traumatic stress disorder (PTSD), and anorexia nervosa. COMP360 has received FDA Breakthrough Therapy designation for TRD and ILAP designation in the UK. ## Market Standing - **Valuation/Market Cap**: Not publicly available in provided sources (public company – check stock exchange for current market cap) - **Key Metric**: Annual revenue not yet applicable (pre-commercialization); total funding not disclosed in provided sources - **Notable Investors/Partners**: Not specified in provided sources - **Growth Signals**: - Global Phase 3 programme for TRD underway - Breakthrough Therapy designation from FDA and Innovative Licensing and Access Pathway (ILAP) in the UK - Expanding clinical research into PTSD and anorexia nervosa - Public listing on Nasdaq provides capital access ## Competitive Advantages - First-in-class synthetic psilocybin candidate with regulatory fast-track designations - Commitment to scientific rigour: publishes all clinical study results (positive and negative) - Strong focus on equitable access and patient-centric innovation - Experienced leadership team and board (e.g., recent addition of Kathleen Tregoning) ## Strategic Focus - Advance COMP360 through Phase 3 clinical trials to regulatory approval for TRD - Expand indications to PTSD and anorexia nervosa - Build commercial infrastructure (e.g., hiring for Market Access, Commercial Training, Omnichannel Strategy) - Foster collaboration with stakeholders to accelerate innovation and access ## Why Work Here - **Culture**: Emphasizes compassion, boldness, rigour, and inclusivity. Signed the NAMI StigmaFree pledge. - **Work flexibility**: Flexible working arrangements including hybrid, remote, and flexible hours; London office with breast-feeding facilities. - **Benefits**: Highly competitive base pay, bonus, equity; generous paid time off (including birthday off), up to 39 weeks parental leave; comprehensive health plans, Employee Assistance Programme, wellbeing initiatives (yoga, meditation, support groups). - **Development**: Job architecture with clear career pathways, twice-yearly promotion cycles, learning curriculum, and external expert webinars. - **Community**: Regular social events, hiking group, art workshops, and Community Circles for sharing lived experiences. - **Glassdoor rating**: Mentioned on careers page (rating not specified in provided data). ## Sources 1. [compasspathways.com](https://compasspathways.com/) 2. [compasspathways.com/join-us](https://compasspathways.com/join-us/) 3. [compasspathways.com/about-us](https://compasspathways.com/about-us/) 4. [ir.compasspathways.com](https://ir.compasspathways.com/overview/default.aspx) 5. [job-boards.greenhouse.io/compasspathways](http://job-boards.eu.greenhouse.io/compasspathways) ## Other roles at Compass Pathways - [Senior Patient Access Liaison (North)](https://feeny.ai/job/senior-patient-access-liaison-north-compass-pathways-united-states-t674b9mfm8zz) — United States - [Senior Patient Access Liaison (West)](https://feeny.ai/job/senior-patient-access-liaison-west-compass-pathways-west-coast-hg40m5bms43n) — West Coast, United States - [Senior Patient Access Liaison (East)](https://feeny.ai/job/senior-patient-access-liaison-east-compass-pathways-east-coast-1ggd3fgs8tye) — East Coast, United States - [Senior Patient Access Liaison (Central)](https://feeny.ai/job/senior-patient-access-liaison-central-compass-pathways-united-states-6nxkcfcg8rpw) — United States - [Director, Medical Science Liaison](https://feeny.ai/job/director-medical-science-liaison-compass-pathways-united-states-fywhmj0tvbyb) — United States - [Manager, Commercial Training Operations](https://feeny.ai/job/manager-commercial-training-operations-compass-pathways-jersey-city-hvet12pj6rpv) — Jersey City, NJ - [Neuroscience Therapeutic Sales Specialist (Orlando S, FL)](https://feeny.ai/job/neuroscience-therapeutic-sales-specialist-orlando-s-fl-compass-pathways-united-p9gty1jx9ce5) — United States - [Neuroscience Therapeutic Sales Specialist (Denver N, CO)](https://feeny.ai/job/neuroscience-therapeutic-sales-specialist-denver-n-co-compass-pathways-united-nk69nw772e29) — United States - [Neuroscience Therapeutic Sales Specialist (Santa Monica, CA)](https://feeny.ai/job/neuroscience-therapeutic-sales-specialist-santa-monica-ca-compass-pathways-wkqxr4r0zvqw) — United States - [Associate Director, Scientific Communications](https://feeny.ai/job/associate-director-scientific-communications-compass-pathways-united-states-s2z7qyhdjr5n) — United States