---
title: 'IT Support Engineer, Corporate at Everlywell'
canonical: 'https://feeny.ai/job/it-support-engineer-corporate-everlywell-austin-4qfn94bpdp37'
type: 'job'
last_seen: '2026-10-27'
---

# IT Support Engineer, Corporate at Everlywell

- **Company:** Everlywell
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/everlywell/80e35f2b-d044-437c-a392-146daa6e6cba

## Job description

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.

What You'll Do:

- Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
- Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
- Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
- Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
- Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
- Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
- Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
- Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
- Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We're Looking For:

- 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- An ability to quickly troubleshoot both wireless and wired networking issues.
- Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skills—especially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.
- Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
- A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.

Bonus Points For:

- Experience with Okta, Auth0, or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g., Bash, Python, or AppleScript).
- Exposure to endpoint detection, compliance tooling, and IT auditing best practices.

Why You'll Love Working Here:

- Mission-driven company improving access to healthcare
- Fast-moving, startup environment with enterprise-level backing
- Open vacation policy (for salaried team members)
- Employee discounts and paid parental leave
- Comprehensive health benefits and 401(k)
- Supportive, people-first IT culture with a security mindset

If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.

Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.

## About Everlywell

## Company Overview
- **One-liner**: Everlywell is a digital health company that provides at-home laboratory testing, virtual care, and AI-powered biomarker intelligence to make healthcare more accessible and personalized.
- **Entity Type**: Private (Venture Capital-Backed; last known round: Series F in March 2022)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2015
- **Founders**: Julia Cheek [forbes.com](https://www.forbes.com/companies/everlywell/)

## Core Business
- Primary industries: Digital Health, Diagnostic Testing, Wellness and Fitness Services
- Target customers: B2B (enterprise health plans, employers) and B2C (consumers seeking at-home health testing)
- Mission: “Reimagining how and where healthcare happens with access and precision.” [everlywell.com](https://www.everlywell.com/careers)

## Products & Services
- **At-Home Lab Testing Kits**: Self-collection kits for hormones, food sensitivity, sexual health, thyroid, cardiovascular health, gut microbiome, and cancer screening. Includes physician review where applicable and digital results.
- **Virtual Care**: Integrated telehealth services to support diagnosis and treatment.
- **Platform for Enterprise**: Customizable remote-based solutions for health plans and employers to close care gaps and improve outcomes. Serves 8 of the top 10 largest U.S. health plans. [linkedin.com](https://www.linkedin.com/company/everlywell)

## Market Standing
- **Valuation**: Not publicly disclosed (last major round was a Series F in March 2022; PitchBook shows a secondary transaction in May 2025 without valuation details) [pitchbook.com](https://pitchbook.com/profiles/company/157526-11)
- **Annual Revenue**: ~$250 million (per LinkedIn data) [linkedin.com](https://www.linkedin.com/company/everlywell)
- **Total Funding**: Over $250 million across multiple rounds (Seed through Series F), with notable investors including Goodwater Capital [forbes.com](https://www.forbes.com/companies/everlywell/)
- **Employees**: Conflicting estimates — 336 per PitchBook, 202 per LinkedIn, 750 per Jobera. Likely reflects headcount changes over time and different counting methodologies. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) | [linkedin.com](https://www.linkedin.com/company/everlywell) | [jobera.com](https://jobera.com/employer/everlywell/)
- **Notable Investors/Partners**: Goodwater Capital (lead investor), plus other venture capital firms. Partners include 8 of the top 10 U.S. health plans.
- **Growth Signals**: Acquisitions of PWNHealth (clinical network), Home Access Health, and Natalist (fertility). Focus on AI-driven biomarker intelligence and expansion of enterprise contracts. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) | [linkedin.com](https://www.linkedin.com/company/everlywell)

## Competitive Advantages
- **Integrated clinical network**: Through the PWNHealth acquisition, Everlywell connects lab results with physician oversight and virtual care.
- **Scale of data**: Has delivered “close to 1 billion personalized health insights” to over 60 million people, enabling robust AI models. [linkedin.com](https://www.linkedin.com/company/everlywell)
- **Enterprise traction**: Deep partnerships with large health plans, making it a key player in the shift toward remote, consumer-centric diagnostics.

## Strategic Focus
- **AI advancement**: Actively hiring for applied scientists and ML roles; public emphasis on “advancing AI to unlock smarter, more personalized care.” [everlywell.com](https://www.everlywell.com/careers)
- **Expanding enterprise solutions**: Targeting chronic condition management, preventive screening, and population health.
- **Geographic growth**: Workforce distributed across 7 countries; US headquarters expanding.

## Why Work Here
- **Culture**: Mission-driven, fast-paced, collaborative, with a strong emphasis on innovation and AI experimentation. [everlywell.com](https://www.everlywell.com/careers)
- **Work model**: Hybrid (44%), remote (41%), and on-site (15%) roles available. [jobera.com](https://jobera.com/employer/everlywell/)
- **Benefits**: Flexible time off, parental and family leave, free/discounted testing for employees and family, monthly wellbeing stipend, family planning stipend. [everlywell.com](https://www.everlywell.com/careers)
- **Belonging**: Active commitment to diversity and inclusion in hiring and product design. [everlywell.com](https://www.everlywell.com/careers)

## Sources
1. [everlywell.com](https://www.everlywell.com/careers) – Careers page (mission, values, benefits)
2. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) – Company financials, funding history, headcount
3. [linkedin.com](https://www.linkedin.com/company/everlywell) – LinkedIn profile (revenue, employees, enterprise clients)
4. [forbes.com](https://www.forbes.com/companies/everlywell/) – Forbes profile (founder, funding round)
5. [jobera.com](https://jobera.com/employer/everlywell/) – Job aggregator (headcount, remote/hybrid stats)

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