---
title: 'IT Support Engineer | Corporate Technology at Red Ventures'
canonical: 'https://feeny.ai/job/it-support-engineer-corporate-technology-red-ventures-charlotte-2c2tz9sfhh9j'
type: 'job'
last_seen: '2026-09-10'
---

# IT Support Engineer | Corporate Technology at Red Ventures

- **Company:** Red Ventures
- **Location:** Charlotte, NC
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.redventures.com/careers/positions/open?gh_jid=8043966

## Job description

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

Curious how Shared Services fits into Red Ventures? [Click here](https://www.redventures.com/).

We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.

What You’ll Do:

- Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
- Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
- Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
- Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed
- Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
- Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
- Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy
- Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success

What We’re Looking For:

- Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
- Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
- Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
- Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving
- Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives
- Self-starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals
- Demonstrates professional maturity and a team-oriented mindset, with an interest in mentoring others and contributing to team growth
- Willingness to participate in an on-call shift rotation as part of regular support coverage

Compensation:

Total Cash Compensation Range: $26.44/hr - $33.00/hr

Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at [redventures.com](http://redventures.com/) and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: [Our Belief Statements](https://www.youtube.com/watch?v=rH8sAwf4T34). This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked[here](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.redventures.com%2Flegal%2Fus-emp-privacy-notice&data=05%7C02%7Cacrowley%40redventures.com%7Cea997034b72842b377fa08dc57e4bb6b%7C4289d6102cfd46218c9644a1518ddb0a%7C0%7C0%7C638481887104427040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PRPMbTtl0hah8XH0gW55ohdL4VLjIou2X7wbZAmhbac%3D&reserved=0).

## #LI-LM2 #LI-HYBRID

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there! Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice

Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

## About Red Ventures

## Company Overview
- **One-liner**: Red Ventures is a global portfolio of high-growth companies that builds, grows, and reimagines businesses across diverse industries — from personal finance and travel to home services and education — by leveraging data, technology, and marketing.
- **Entity Type**: Private (portfolio of companies; not publicly traded)
- **Headquarters**: Fort Mill, South Carolina, USA (with offices in New York City, Puerto Rico, and other locations)
- **Founded**: 2000
- **Founders**: Ric Elias and Dan Feldstein (Ric Elias currently serves as CEO)

## Core Business
- **Primary industries**: Digital marketing, media, financial services, travel, home services, education, mortgage lending
- **Target customers**: B2C (consumers via owned brands like Bankrate, The Points Guy, Lonely Planet) and B2B (enterprise clients in banking, home services, and other verticals)
- **Mission / purpose**: “We’re in the business of growing businesses.” The company also believes companies should be forces for good, investing in community impact through nonprofits like Road to Hire.

## Products & Services
Red Ventures operates a portfolio of distinct businesses, each with its own offering:

- **Bankrate**: A personal finance platform that helps over 100 million people annually compare real rates and make informed financial decisions (credit cards, mortgages, savings, etc.).
- **The Points Guy**: The leading consumer brand in the points and rewards space, helping travelers maximize loyalty programs and journey more meaningfully.
- **Lonely Planet**: An iconic travel brand that provides inspiration, insights, and utility for travelers worldwide.
- **Red Ventures Client Services (Banking)**: Helps some of the world’s largest banks solve growth challenges through digital marketing and technology.
- **Red Ventures Client Services (Home Services)**: Helps top brands in the home services industry solve digital growth challenges.
- **Mortgage Company (unnamed in search results)**: A fast-growing mortgage company revolutionizing the industry by making mortgage simple.
- **Mover Services Platform**: A one-of-a-kind platform enabling movers to seamlessly transfer or start internet, energy, and other moving-related services.
- **Education Advisory**: A trusted advisor helping prospective students make informed decisions about education and up-skilling for career advancement.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue not disclosed; employs thousands of people worldwide and reaches millions of consumers
- **Notable Investors / Partners**: Not publicly listed (private ownership); notable clients include Fortune 100 and Fortune 500 companies
- **Growth Signals**:
  - Over 200 employees up-skilled in data & analytics through an in-house accelerator in 2024
  - 90% of RV leaders completed in-house management training
  - Recognized as a Forbes 2026 Best-In-State Employer
  - Earned a perfect 100 on the HRC Corporate Equality Index (third consecutive year)
  - Received a Platinum Badge on the 2026 Where You Work Matters list
  - Data from Harvard Business School and the Burning Glass Institute shows RVers see promotions and pay increases faster than 80% of the largest U.S. companies

## Competitive Advantages
- **Portfolio advantage**: Employees get the agility of a startup with the scale and resources of a global company — instant access to a network of peers, mentors, and industry experts.
- **Data & analytics expertise**: Deep understanding of consumer behavior drives digital experiences across multiple verticals.
- **In-house learning platform**: On-demand virtual courses and an internal accelerator for up-skilling in data, analytics, and AI.
- **Culture of adaptability**: Flat, small teams that move quickly; beliefs (not values) that evolve over time.
- **Proven track record**: Long-standing brands (Lonely Planet, Bankrate) and partnerships with Fortune 100/500 clients.

## Strategic Focus
- **AI transformation**: Leading AI initiatives across the portfolio to improve consumer experiences and operational efficiency.
- **Upskilling**: Heavy investment in employee development (data, analytics, leadership) to stay on the leading edge of technology.
- **Portfolio expansion**: Building and reimagining unique business models in diverse industries, including recent moves into mortgage and education.
- **Social impact**: Deepening commitments to nonprofits like Road to Hire and The Forward Platform to drive economic development and diversity.

## Why Work Here
- **Culture**: “Beliefs” instead of values, flat teams, mentorship culture, and a strong emphasis on real human connection.
- **Work model**: Hybrid schedule with 3–4 days in-office per week and 1–2 WFH days (varies by team); flexible PTO including a “Winter Week” shutdown.
- **Wellness**: Free therapy sessions and counseling for U.S. employees and family members; family support including fertility, adoption, and parental bonding benefits.
- **Career growth**: Fast-track promotions (data shows faster advancement than 80% of large U.S. companies); access to world-class guest speakers and development programs.
- **Community**: Employee Resource Groups, company-wide celebrations, and paid time off for volunteering; founding corporate partner of Road to Hire.
- **Awards**: Forbes Best-In-State Employer, HRC Corporate Equality Index perfect score, Where You Work Matters Platinum Badge.

## Sources
1. [Red Ventures – About / Who We Are](https://www.redventures.com/about/who-we-are)
2. [Red Ventures – Homepage](https://www.redventures.com/)
3. [Red Ventures Careers – Life at RV](https://careers.redventures.com/us/en/life-at-rv)
4. [Red Ventures Careers – Overview](https://www.redventures.com/careers/overview)
5. [Red Ventures – Open Positions](https://www.redventures.com/careers/positions/open)

## Other roles at Red Ventures

- [Information Security Engineer | Corporate Technology](https://feeny.ai/job/information-security-engineer-corporate-technology-red-ventures-charlotte-vxa43rqefdcp) — Charlotte, NC
- [Information Security Manager | Corporate Technology](https://feeny.ai/job/information-security-manager-corporate-technology-red-ventures-charlotte-pn1hft03y5s1) — Charlotte, NC
- [Senior Software Engineer | RVPR](https://feeny.ai/job/senior-software-engineer-rvpr-red-ventures-san-juan-8gh2t3b8m7b6) — San Juan, PR
- [Senior Accountant | Lonely Planet](https://feeny.ai/job/senior-accountant-lonely-planet-red-ventures-united-states-yvm5r3tawt7w) — United States
- [Senior Social Media Manager | Lonely Planet](https://feeny.ai/job/senior-social-media-manager-lonely-planet-red-ventures-united-states-4xyy4hcsca5w) — United States
- [Paid Media Analyst | The Points Guy](https://feeny.ai/job/paid-media-analyst-the-points-guy-red-ventures-new-york-fn145rce6ssk) — New York, NY
- [Senior Lifecycle Marketing Manager, Enterprise Partnerships | Bankrate](https://feeny.ai/job/senior-lifecycle-marketing-manager-enterprise-partnerships-bankrate-red-kktv5p8m9m3x) — United States
- [Sr Account Manager, Credit Card Partnerships | The Points Guy](https://feeny.ai/job/sr-account-manager-credit-card-partnerships-the-points-guy-red-ventures-new-york-qhpstznyevj8) — New York, NY
- [Staff Accountant | Lonely Planet](https://feeny.ai/job/staff-accountant-lonely-planet-red-ventures-united-states-hgtzbfjf4a74) — United States
- [Senior Director, Customer Experience | Growth & Transformation](https://feeny.ai/job/senior-director-customer-experience-growth-transformation-red-ventures-charlotte-dxqg99wvn7eh) — Charlotte, NC / New York, NY