---
title: 'IT Support Engineer II at Collective Health'
canonical: 'https://feeny.ai/job/it-support-engineer-ii-collective-health-san-francisco-y4avja6xyetq'
type: 'job'
last_seen: '2026-09-08'
---

# IT Support Engineer II at Collective Health

- **Company:** Collective Health
- **Location:** San Francisco, CA
- **Compensation:** $40–$49/hr
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.collectivehealth.com/apply/?gh_jid=8082361

## Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone.

We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on.

What you'll do:

- Support our team: Help employees with their day-to-day tech issues by troubleshooting problems via email, chat, or in person.
- Set up new hires: Handle the onboarding process for new employees, getting their hardware and software ready to go, and securely offboard people when they leave.
- Manage our gear: Take care of our hardware and software from purchase to setup, and eventually recycling old equipment.
- Fix and improve: Look for ways to make our daily IT tasks easier and faster, using scripts or better processes where they make sense.
- Create guides: Write simple, easy-to-follow how-to guides so people can solve common tech problems on their own.
- Support our systems: Keep our macOS and Windows computers, office conference room tech, and basic office networks running smoothly.
- Stay secure: Follow and enforce security best practices, like using two-factor authentication and keeping devices protected, to keep our data safe.
- Manage mobile devices: Use mobile device management tools to keep phones and tablets updated and secure.

To be successful in this role, you'll need:

- Technical Proficiency: Hands-on experience administering and troubleshooting macOS and Windows environments, including hardware, software, and A/V conference room technology.
- IT Operations: Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management (procurement to decommissioning).
- Networking & Systems: Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN) and experience managing mobile device lifecycles using MDM solutions (e.g., Jamf).
- Security & Compliance: Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy.
- SaaS Management: Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom.
- Automation: Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency and resolve recurring technical issues.
- Communication & Support: Demonstrated ability to deliver high-touch IT support to a diverse user base, ranging from individual contributors to executive leadership.
- Documentation: Ability to create clear, accessible knowledge base articles that facilitate user self-service and reduce technical friction.
- Proactive Problem Solving: A self-initiated approach to identifying operational challenges and driving process improvements.

Pay Transparency Statement

You will be onsite at our San Francisco office 5x/week. #LI-onsite

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 35,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.#LI-LN1 San Francisco, CA Pay Range $39.56—$49.45 USD

Why Join Us?

- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: [https://collectivehealth.com/privacy-policy/](https://www.google.com/url?q=https://collectivehealth.com/privacy-policy/&sa=D&source=calendar&ust=1673199018797635&usg=AOvVaw1JzrJxyoJc-0fOfzJZ8AMO).

## About Collective Health

## Company Overview
- **One-liner**: Collective Health is a technology-driven third-party administrator (TPA) that provides a unified platform for self-funded employers to manage health benefits, administration, and care navigation.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (with major offices in Lehi, Utah, and Plano, Texas)
- **Founded**: 2013
- **Founders**: Ali Diab (Co-founder & CEO)

## Core Business
- **Primary industry**: Healthcare technology (Health benefits administration / Third-Party Administration)
- **Target customers**: B2B – Self-funded employers of all sizes, including enterprise clients like Red Bull, Uber, Zoom, Live Nation, Driscoll’s, and The Wonderful Company.
- **Mission statement**: "To make it easier to understand, navigate and pay for healthcare."

## Products & Services
- **Collective TPA™**: A modern, independent third-party administration platform that handles plan administration, claims processing, and cost management for self-funded employers. It offers a 99.91% claims process accuracy rate.
- **Navigation & Advocacy**: A high-touch, high-tech benefits front door that provides end-to-end care navigation, proactive care suggestions, and integrated access to all benefits. It boasts an industry-leading 70 NPS (vs. industry average of 30) and 86% member satisfaction.
- **Benefits Hub**: An integrated platform that brings together all benefits (including ancillary partners) into one place, featuring extensive network partnerships, a vetted Premier Partner Program™, and the Partner Collective® tool.
- **Collective AI (CAI™)**: An AI-powered layer across the platform that acts as a 24/7 AI companion (within My Collective®), supercharges Member Advocates, and brings efficiency to plan implementation and operational workflows. Built on a privacy-by-design framework.
- **Member Advocate Program**: A human support layer of Member Advocates (including bilingual Spanish speakers) who help members navigate their healthcare benefits, with no prior experience required for entry-level roles.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metric**: Over $25 billion in medical claims processed to date; serves over 800,000 members across all 50 states.
- **Notable Investors/Partners**: Not explicitly listed on the provided materials, but customers include Red Bull, The Wonderful Company, Boot Barn, Live Nation, Driscoll’s, Uber, and Zoom.
- **Growth Signals**: The company has processed over $25B in claims, serves over 800k members, and is actively hiring across engineering, product, and customer service roles, indicating strong growth. It has also received HITRUST r2 certification and NCQA accreditation, signaling trust and maturity.

## Competitive Advantages
- **Independent and transparent**: Collective Health positions itself as an independent TPA, avoiding the conflicts of interest inherent in carrier-owned or vertically integrated solutions. They emphasize transparency in pricing and plan design.
- **High-tech + high-touch model**: Combines a modern, AI-powered platform with dedicated human Member Advocates, achieving a 70 NPS (far above the industry average of 30) and 86% member satisfaction.
- **Proven cost savings**: Claims to deliver up to $600 in potential savings per employee per year using its plans and programs.
- **Strong partner ecosystem**: Integrates with over 140 innovative partners across 30+ clinical categories, offering flexibility and choice to employers.
- **Data and analytics**: Leverages a modern tech stack (Java, Python, React, AWS, GCP, Databricks, Spark) to provide employers with data-driven insights to optimize outcomes.

## Strategic Focus
- **AI-first innovation**: The company is heavily investing in its "Collective AI" (CAI) platform, hiring for roles like Staff AI Engineer – Agentic AI and Automation and Lead Software Engineer, Agentic AI Systems, signaling a focus on agentic AI to automate and enhance member navigation and operational workflows.
- **Expanding member base and client acquisition**: With over 800k members and marquee clients, the focus is on scaling the platform to more self-funded employers.
- **Deepening the care navigation experience**: Continuing to build out the end-to-end care navigation and advocacy model to de-risk rising-cost claimants and improve health outcomes.
- **Maintaining high-quality service**: The company emphasizes its 99.91% claims accuracy and high NPS, suggesting a strategic focus on operational excellence and member satisfaction as a growth driver.

## Why Work Here
- **Mission-driven culture**: The company is deeply focused on transforming healthcare with technology, offering employees the chance to work on "some of the most challenging and interesting problems in AI, ML, distributed systems, data pipelines, analytics, user experience, system reliability, security, and privacy."
- **Strong benefits and ownership culture**: Collective Health offers up to 100% of employee premiums for medical, dental, and vision plans, equity packages for all employees, a $100 monthly wellness stipend, 12 paid holidays, parental leave, and a sabbatical program (4 weeks off for every 5 years of tenure).
- **Engineering excellence**: The engineering team works with a modern tech stack (AngularJS, React, Java, Python, Databricks, Postgres, AWS, GCP, Spark) and emphasizes good code, continuous learning, and knowledge sharing.
- **Career growth and mobility**: The Member Advocate program is designed for career starters with no prior experience, and high performers can move internally to other roles and teams within their first year.
- **Diversity and inclusion**: The company has Employee Resource Groups (ERGs), a focus on mitigating bias in hiring, and a commitment to providing equal opportunity. They also run a bilingual (Spanish) support program to serve a diverse member base.
- **Work locations**: Hybrid/office presence in San Francisco (CA), Lehi (UT), and Plano (TX), offering flexibility across major tech and business hubs.
- **Recognition**: Great Place to Work-Certified, HITRUST r2 certified, NCQA accredited, and recipient of Silver and Bronze Stevies and Training magazine’s APEX Awards.

## Sources
1. [collectivehealth.com - Company Overview](https://collectivehealth.com/company-overview/)
2. [collectivehealth.com - Main Site](https://collectivehealth.com/)
3. [jobs.collectivehealth.com - Careers Page](https://jobs.collectivehealth.com/)
4. [jobs.collectivehealth.com - Open Listings](https://jobs.collectivehealth.com/listings/)
5. [collectivehealth.com - Leadership](https://collectivehealth.com/company-overview/leadership/)

## Other roles at Collective Health

- [Senior Director, Software Engineering](https://feeny.ai/job/senior-director-software-engineering-collective-health-san-francisco-cydcf915ajjt) — San Francisco, CA / Lehi, UT / Plano, TX
- [Group Product Manager, Core TPA Claims](https://feeny.ai/job/group-product-manager-core-tpa-claims-collective-health-san-francisco-5mbtcwbkc7mn) — San Francisco, CA / Lehi, UT / Plano, TX
- [People Business Partner](https://feeny.ai/job/people-business-partner-collective-health-lehi-ewsa9d2dff9e) — Lehi, UT
- [Senior Manager, Software Engineering - Claims](https://feeny.ai/job/senior-manager-software-engineering-claims-collective-health-san-francisco-vwz0jatcxep7) — San Francisco, CA / Lehi, UT / Plano, TX
- [Director of Analytics](https://feeny.ai/job/director-of-analytics-collective-health-san-francisco-hzd8fdjjk2d7) — San Francisco, CA
- [Senior Software Engineer in Test (AI Agentic Systems)](https://feeny.ai/job/senior-software-engineer-in-test-ai-agentic-systems-collective-health-lehi-r112xx7nt0me) — Lehi, UT / Plano, TX
- [Lead Software Engineer, Agentic AI Systems](https://feeny.ai/job/lead-software-engineer-agentic-ai-systems-collective-health-lehi-xb1dgxbvvmza) — Lehi, UT / Plano, TX
- [Lead Backend Engineer](https://feeny.ai/job/lead-backend-engineer-collective-health-san-francisco-bjkpj2bdwa8k) — San Francisco, CA / Lehi, UT / Plano, TX
- [Customer Service Representative (6 month Contract)- Bilingual Spanish](https://feeny.ai/job/customer-service-representative-6-month-contract-bilingual-spanish-collective-svrjpp0d23mx) — Lehi, UT
- [Staff AI Engineer – Agentic AI and Automaton](https://feeny.ai/job/staff-ai-engineer-agentic-ai-and-automaton-collective-health-san-francisco-ash15h8nda3c) — San Francisco, CA / Lehi, UT / Plano, TX