--- title: 'IT Support Engineer L2 at Fundraise Up' canonical: 'https://feeny.ai/job/it-support-engineer-l2-fundraise-up-poland-rdqsxptevxnq' type: 'job' last_seen: '2026-09-10' --- # IT Support Engineer L2 at Fundraise Up - **Company:** Fundraise Up - **Location:** Poland - **Work type:** remote - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://fundraiseup.com/careers/4724698005/?gh_jid=4724698005 ## Job description Highlights: - Location: Poland - Languages: Fluent in Russian and English - Working hours: 14:00 - 23:00 CET ## About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. ## About the Role We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full ownership of Access Governance and SaaS administration. We are looking for an engineer who doesn't just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling. ## What You’ll Do - L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1. Includes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; escalate further when outside scope or ownership boundaries. - Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools, MDM enrollment where applicable, credential handoff, and baseline laptop setup in line with internal processes. - Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts — containment, remediation, and follow-up actions using documented playbooks. - Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work. Automation does not have to be your current strongest skill, but initiative and genuine interest are required. You can consult with our Tools Engineer, but ideas and ownership should come from you. - L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures. - Corporate SaaS administration: admin ownership over our core collaboration and identity stack (e.g., Slack, Notion, Google Workspace, 1Password) plus other corporate SaaS tools — configuration, access policies, audits, and license usage control. - SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals; evaluate new tools and roll out after approval; decommission outdated tools. - Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation. - At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. ## Requirements - 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level. - Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope). - Hands-on experience with macOS administration and end-user troubleshooting. - Strong Google Workspace admin skills (roles, logs, security settings). - Understanding of security and incident handling (phishing / account compromise). - Comfortable with identity & access work (RBAC, audits, access reviews; understands how SSO / SAML / SCIM affect onboarding/offboarding). - Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1. Strong plus - Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management - Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your growth here, but you should be self-driven and eager to automate your own work. - Knowledge of 1Password or similar in a corporate context (if not covered above as a must-have) - Experience with Jira Service Management (as a user or admin) or similar tools - Familiarity with vendor/license management processes (renewals, usage reporting) - Experience with MDM / endpoint tooling (for collaboration with Devices & Infrastructure owner) ## Why work with us - A strong, collaborative product team that owns what it builds - Clear product vision and access to real customer feedback from global nonprofit leaders - Flat structure: no politics, just great work with great people - Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next - Long-term focus: we offer equity options and value sustained, meaningful contribution ## Benefits - 31 days off - 100% paid telemedicine plan - Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace - English learning courses - Relevant professional education - Gym or swimming pool - Co-working - Remote working We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate. ## About Fundraise Up ## Company Overview - **One-liner**: Fundraise Up is a nonprofit fundraising platform that optimizes the online donation experience with AI-powered tools, modern payment options, and deep analytics to help organizations increase revenue. - **Entity Type**: Private (Series B funded) - **Headquarters**: Brooklyn, New York, USA - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Nonprofit fundraising technology, Financial Technology (Fintech) - **Target customers**: Nonprofits of all sizes (SMB to Enterprise), B2B - **Mission or purpose**: "Unlock generosity potential by optimizing how people give." The company believes nonprofits deserve better technology and works to build infrastructure that helps mission-driven organizations deliver on their mission. ## Products & Services - **Fundraise Up Platform**: A comprehensive digital fundraising platform that includes: - **AI-Optimized Donation Forms**: Intelligent checkout experiences designed to increase conversion rates. - **Advanced Payment Options**: Supports global, privacy-compliant payment methods. - **Analytics & Optimization Tools**: Deep insights into donor behavior to personalize giving experiences. - **Monthly Giving & Recurring Donations**: Tools to grow monthly donor files. - **Gift Cart & Checkout Modal**: Frictionless, e-commerce-inspired giving experiences. - **Fundraise Up Lab**: A space for experimenting with new products and features. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: In January 2025, Fundraise Up secured a **$70 million growth capital investment** from Summit Partners, bringing total funding to a significant amount (Series B). The company reports its platform helps nonprofits achieve a **30% increase in conversion rates** and a **78% donor retention rate**. It serves **thousands of organizations** globally. - **Notable Investors/Partners**: **Summit Partners** (lead investor in the $70M round). The company is also listed on Salesforce AppExchange. - **Growth Signals**: - Secured a major $70M growth investment in January 2025, signaling strong market confidence and a focus on scaling. - Reports a 4.8/5 star rating on review platforms. - Actively hiring for dozens of roles across Engineering, Product, Sales, and Customer Success globally (US, UK, Argentina, Armenia, Poland, etc.). - Emphasizes a global, distributed team with employees in multiple countries. ## Competitive Advantages - **AI-First Approach**: The platform is built around AI optimization to personalize donor experiences and maximize conversion, a key differentiator from traditional fundraising tools. - **E-Commerce Inspired Checkout**: Adapting proven for-profit e-commerce tactics (like streamlined checkout) to the nonprofit sector, creating a more modern and effective giving experience. - **Global & Privacy-Compliant**: Designed to handle global payments and comply with international privacy regulations, making it suitable for large, international nonprofits. - **Focus on Donor Experience**: The core philosophy is that improving the donor experience is the primary growth engine for fundraising. ## Strategic Focus - **Scaling Globally**: The new $70M investment is aimed at accelerating growth, expanding into new markets, and scaling the team. - **Product Innovation**: Continued investment in AI, new product features (like Gift Cart and Fundraise Up Lab), and improving the core platform. - **Talent Acquisition**: Aggressively hiring across all departments to support rapid growth, with a focus on senior engineering and product management roles. ## Why Work Here - **Culture**: Described as a place for "ambitious people motivated by the opportunity to shape the future of fundraising." Values include "ownership," "candid collaboration," and "continuous innovation." The team is described as low-ego, direct, and collaborative. - **Remote/Hybrid Policy**: Fundraise Up is a **fully distributed, remote-first company**. The team spans from Brooklyn to Lisbon, Buenos Aires to London. Roles are listed as remote in specific countries (US, UK, Argentina, Brazil, Armenia, Poland). - **Notable Perks**: - Comprehensive medical, dental, and vision coverage. - 401(k) plan. - Educational assistance for courses, certifications, and professional development. - Paid volunteer time off and a charitable giving match. - Home office stipend. - Generous paid time off. - **Engineering Culture**: High emphasis on ownership and impact. The company encourages experimentation and provides real responsibility. They are actively hiring for multiple Senior Fullstack Developers and ML Engineers, indicating a strong, data-driven engineering culture. ## Sources 1. [fundraiseup.com - Company Overview](https://fundraiseup.com/about/) 2. [fundraiseup.com - Careers Page](https://fundraiseup.com/careers/) 3. [fundraiseup.com - Product Page](https://fundraiseup.com/) 4. [LinkedIn - Fundraise Up](https://www.linkedin.com/company/fundraiseup) 5. [BusinessWire - $70M Investment Announcement](https://www.businesswire.com/news/home/20250122330643/en/Fundraise-Up-Secures-%2470-Million-Growth-Capital-Investment-Led-by-Summit-Partners) ## Other roles at Fundraise Up - [Sr. Solutions Consultant, Education](https://feeny.ai/job/sr-solutions-consultant-education-fundraise-up-united-states-92qrsgwwg25k) — United States - [Sr. Solutions Consultant](https://feeny.ai/job/sr-solutions-consultant-fundraise-up-united-kingdom-s2hc72an3c89) — United Kingdom - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-cyprus-y9zj800cv0pz) — Cyprus - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-armenia-jjvs461n8mg1) — Armenia - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-poland-e6wxzejw1qsb) — Poland - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-portugal-b74ah2yp8v52) — Portugal - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-serbia-rth871an9skv) — Serbia - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-spain-24exwh6e2hvg) — Spain - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-turkey-pwfy9dcrpwtb) — Turkey - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-georgia-bd65bx6f9kts) — Georgia