---
title: 'IT Support Engineer at Masabi'
canonical: 'https://feeny.ai/job/it-support-engineer-masabi-colombia-wdv16ryn0wwx'
type: 'job'
last_seen: '2026-10-24'
---

# IT Support Engineer at Masabi

- **Company:** Masabi
- **Location:** Colombia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/masabi/422f87d6-9626-41ba-aae5-58d0832350c2

## Job description

## About Us_

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_ // At Masabi, we power journeys for millions of transit riders every day. Behind that is a global, remote-first team, and you’ll make sure our own tech works just as smoothly for them. As our IT Support Engineer, you’ll look after day-to-day IT for people across the business. That means fixing issues, getting people set up with the right access and devices, and keeping our systems secure and reliable. You’ll also look for the patterns behind the tickets and improve how we do things, so the same problem doesn’t come back twice. We’re curious about what AI can do for IT. You’ll have room to try AI tools, automate repetitive work, and help colleagues get more out of them too.

Location_ // This role is only available to candidates based in Colombia in a fully remote model.

Responsibilities_

- Be the first point of contact for IT support across the company, solving hardware, software and access issues through Slack, Jira and other channels, for a team spread across time zones
- Take on trickier or unresolved technical issues, and dig into recurring ones so we fix the root cause
- Set up and manage accounts, access and permissions across our core systems, including Google Workspace, identity management and SaaS tools
- Work with People Operations to make onboarding and offboarding smooth and secure
- Look after company devices and IT inventory, from provisioning to retirement
- Manage our IT suppliers (e.g. Atlassian, LastPass, JetBrains) and work with Finance on licences, renewals and costs
- Use AI and automation to streamline support, and keep documentation, guides and self-service resources up to date
- Partner with the Security team on compliance activities and internal controls

## About You_

- Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment
- Comfortable troubleshooting on Mac and Windows, with good exposure to SaaS tools and end-user devices
- Curious about AI: LLMs are already part of how you troubleshoot, research or automate, and sharing what works with others comes naturally
- Hands-on experience administering Google Workspace or a similar identity platform
- Real care for the people you support and the experience they have, beyond just closing tickets
- Clear written and spoken English, and a habit of documenting how things work
- Happy working remotely in a distributed team, and good at knowing when to ask for input
- We don’t expect you to tick every box. What matters most is curiosity, a willingness to learn, and the motivation to take ownership of your work.

Nice to Have_

- Experience with Jira Service Management or similar ticketing tools
- Familiarity with MDM tools (e.g. Intune)
- Exposure to security and compliance frameworks (e.g. SOC 2, ISO 27001)
- Experience managing SaaS vendors and licensing
- Basic scripting or automation (e.g. Bash, PowerShell, or AI-assisted)

AI at Masabi_ // AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.

Some Of Our Benefits_

- 15 days paid vacation per year plus 18 public holidays
- Private Healthcare
- Monthly team bonding allowance
- Menopause support
- Choice of a workstation
- Ability to work for up to 3 months per year from any country in the world
- Fun and collaborative environment with a focus on making a difference in the world

In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

- Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
- Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
- Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

## About Masabi

## Company Overview
- **One-liner**: Masabi provides a cloud-native Fare Payments-as-a-Service platform for public transport, enabling mobile ticketing, contactless payments, and account-based ticketing for transit agencies and operators.
- **Entity Type**: Private (Series B; total funding USD 40.8M)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2012 per LinkedIn; conflicting reports indicate 2001 per CBInsights
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Urban Transit Services / Fare Collection Technology
- **Target customers**: B2B – transit agencies, operators, and transport authorities (serving 200+ agencies globally)
- **Mission or purpose statement**: “Let’s create a future where public transportation is the first choice for everyone.”

## Products & Services
- **Justride Platform (Fare Payments-as-a-Service)**: Account-Based Ticketing, mobile ticketing apps, contactless EMV (cEMV), smart card, and barcode ticketing – delivered via open APIs and SDKs. Cloud-native, enterprise-ready, and pre-integrated with validators, payment gateways, and acquiring banks.
- **Mobility-as-a-Service (MaaS) Integration**: Enables multi-modal journey planning and ticketing across different transport modes.
- **Express Fare Solutions & Enterprise Fare Solutions**: Modular, off-the-shelf or custom deployments for agencies of all sizes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of GBP 8.67M (approx. USD 11M) per LinkedIn; Total Funding USD 40.8M (7 rounds)
- **Notable Investors/Partners**: m8 Capital (lead in early rounds), Smedvig Ventures, MMC Ventures; strategic partners include Panasonic, Transport for London, Cubic Transportation Systems
- **Growth Signals**: Headcount of 217 employees (+4.8% YoY); active job postings up +133% monthly; operates in 14 countries; recently launched account-based systems in Indianapolis and Galicia, Spain

## Competitive Advantages
- **Open, API-first platform** – Easier to integrate and customize than legacy closed systems.
- **Cloud-native & enterprise-ready** – Scales for large cities and complex transit networks.
- **Fare Payments-as-a-Service model** – Lowers total cost of ownership and accelerates launch timelines.
- **Trusted by 200+ agencies** – Proven track record since first UK mobile ticketing deployment in 2007.

## Strategic Focus
- Expanding account-based ticketing and contactless payments across regions (e.g., Spain, US).
- Deepening Mobility-as-a-Service (MaaS) integrations to create seamless multi-modal journeys.
- Growing the partner ecosystem and acquiring complementary technology (e.g., Passenger Technology Group).

## Why Work Here
- **Engineering culture**: 45% of staff in technical roles; active hiring for Principal Engineers, DevOps, and QA leads.
- **Global, diverse team**: Offices in London (HQ), New York, Denver, Cluj-Napoca (Romania), with employees in 14 countries.
- **Work environment**: Likely hybrid/remote-friendly given distributed offices; LinkedIn reviews rate work-life balance at 3.7/5.
- **Perks & growth**: Continuous updates to a cloud-native SaaS platform; visible impact on public transit infrastructure globally.
- **Open positions**: 7 active roles (as of search) including Principal Engineer, IT Help Desk, People Operations, and Customer Technical Support.

## Sources
1. [masabi.com](https://www.masabi.com/)
2. [linkedin.com/company/masabi](https://www.linkedin.com/company/masabi)
3. [cbinsights.com/company/masabi](https://www.cbinsights.com/company/masabi)
4. [jobs.ashbyhq.com/masabi](https://jobs.ashbyhq.com/masabi)
5. [masabi.com/about](https://www.masabi.com/about/)

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