---
title: 'IT Support Engineer at NexGen Cloud'
canonical: 'https://feeny.ai/job/it-support-engineer-nexgen-cloud-london-05dgw257r7ba'
type: 'job'
last_seen: '2026-11-05'
---

# IT Support Engineer at NexGen Cloud

- **Company:** NexGen Cloud
- **Location:** London, United Kingdom
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.eu.greenhouse.io/nexgencloud/jobs/5024787101

## Job description

## ABOUT NEXGEN CLOUD

NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack — a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.

We move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade — this is the place.

THE ROLE: IT Support Engineer

We’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices.

This is a role for someone who takes pride in closing a ticket properly, keeps a clean record of who has access to what, and can explain a fix just as clearly to a new graduate as to our C-suite.

## WHAT YOU’LL BE DOING

Rather than a checklist, here’s what success in this role actually looks like:

- Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one
- Every leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close
- Access is recorded and auditable, so it’s always clear who has access to what and who approved it
- Devices stay patched, compliant and accurately tracked in the asset register
- Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves
- You grow into Power Automate, building the workflows that take repetitive work off the queue for good

## ABOUT YOU

We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:

Essential:

- 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters
- Day-to-day experience working from a ticketing system (we use Jira, but any platform counts)
- Hands-on Microsoft 365 administration, including SharePoint and Teams
- A disciplined approach to documenting access and keeping records audit-ready
- Able to work from our London office on a hybrid basis

Nice to Have:

- Familiarity with PowerShell or Power Automate (we’ll help you build these skills)
- SaaS administration experience across tools like Jira, Confluence, Slack or Zoom
- Experience supporting users across more than one office or country, ideally in a scale-up

## WHAT WE OFFER

- Competitive salary and annual discretionary bonus scheme
- Employee wellbeing benefits
- 25 days holiday, plus public holidays
- Private Medical Insurance
- Enhanced Pension Scheme
- Flexible working arrangements (remote or hybrid, depending on role and location)
- Real ownership and autonomy — the trust to take initiative and experiment
- Visible, meaningful impact as we scale
- Clear career progression in a high-growth company
- A collaborative, international culture built on trust, transparency, and ownership
- The chance to help shape NexGen Cloud’s team, culture, and future

## WHY APPLY

We welcome applications from all backgrounds. If you enjoy solving complex infrastructure problems and want to build something meaningful at scale, we’d like to hear from you.

## MORE INFORMATION

Visit our [careers page](https://www.nexgencloud.com/careers) to learn more about us or follow us on [LinkedIn](https://www.linkedin.com/company/nexgen-cloud) and [X](https://x.com/CloudNexgen) to learn more about our journey and keep up with our latest news and releases.

## About NexGen Cloud

## Company Overview
- **One-liner**: NexGen Cloud is a UK-based full-stack AI cloud platform that provides sustainable, high-performance GPU infrastructure and cloud services for AI enterprises and practitioners.
- **Entity Type**: Private (funding stage not publicly disclosed; operates as a venture-backed growth company)
- **Headquarters**: London, United Kingdom (with additional office in Marbella, Spain)
- **Founded**: 2020
- **Founders**: Chris Starkey (CEO & Co-Founder), Youlian Tzanev (CSO & Co-Founder)

## Core Business
- **Primary industry**: AI Cloud Infrastructure / GPU-as-a-Service (GPUaaS)
- **Target customers**: B2B – AI enterprises, research labs, startups, and government entities needing scalable, sovereign AI compute (e.g., model training, inference)
- **Mission / Purpose**: To provide sustainable, sovereign, and accessible AI cloud solutions that enable innovation while maintaining data privacy and environmental responsibility.

## Products & Services
- **Hyperstack**: A self-serve GPU-as-a-Service platform offering instant, on-demand access to NVIDIA GPUs, one-click Kubernetes deployments, and pay-as-you-go pricing (SaaS / IaaS).
- **Secure Private Cloud**: Single-tenant, fully customised high-performance computing environments with state-of-the-art NVIDIA hardware (e.g., HGX B300, GB300 NVL72) and managed Kubernetes for enterprise workloads (IaaS / Managed Service).
- **InfraHub Compute**: A hardware sourcing, financing, and deployment service that builds the physical compute stack (NVIDIA GPUs, AMD processors, Supermicro platforms) for enterprise AI infrastructure (Hardware + Service).
- **Hybrid Cloud Integration**: Migration support and integration with external hybrid/multi-cloud environments for seamless workload portability (Service).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Not publicly available (private company; no revenue or funding figures in disclosed materials)
- **Notable Investors / Partners**: NVIDIA Cloud Partner (active collaboration on Secure Private Cloud deployments)
- **Growth Signals**:
  - Data centre deployments across Europe (Norway, Sweden), Canada, and the US (multiple sites in Norway, Canada, and a US presence)
  - SOC 2 Type 1 certified (audited by a licensed CPA firm)
  - Actively hiring across multiple roles (10+ open positions as of July 2026)
  - Expanding product suite with InfraHub Compute and hybrid cloud offerings

## Competitive Advantages
- **EU Sovereignty & Data Protection**: Infrastructure located in Europe and Canada, ensuring compliance with EU data regulations (“non-compliant with US regulations”)
- **Sustainability**: Majority of owned infrastructure hosted in data centres powered by 100% renewable energy
- **Full-Stack Expertise**: Controls the entire stack from hardware sourcing (InfraHub) to managed private cloud and self-serve GPUaaS, enabling customisation and cost optimisation
- **NVIDIA Partnership**: Direct access to cutting-edge NVIDIA hardware and engineering support for large-scale AI deployments
- **Enterprise-Grade Security**: SOC 2 Type 1 certification and enterprise-grade data protection controls

## Strategic Focus
- **Scaling sovereign AI infrastructure** across Europe and North America
- **Deepening the NVIDIA partnership** to deploy next-generation GPU clusters (e.g., NVIDIA GB300 NVL72 with liquid cooling)
- **Expanding the Hyperstack self-serve platform** to attract a broader developer and startup audience
- **Growing the Secure Private Cloud business** for large enterprises and government institutions

## Why Work Here
- **Culture**: Fast-paced, innovation-driven environment with an “open-door” policy; emphasis on collaboration, creativity, and taking initiative. The company describes itself as a “vibrant community driving a cloud revolution.”
- **Work Model**: Hybrid/remote depending on the role; offices in London and Marbella, with remote positions available
- **Onboarding**: Structured programme with an onboarding buddy, hands-on training, and intro sessions with HR and key team members
- **Professional Development**: Regular performance evaluations that identify strengths and growth areas; support for career advancement
- **Perks**: Not explicitly listed, but the culture page highlights a people-first approach, team celebrations, and a commitment to employee empowerment
- **Teams**: Engineering (HPC, MLOps, Software), Sales, RevOps, Finance, HR/Talent, Administration – high-growth org with diverse functions

## Sources
1. [nexgencloud.com - About](https://www.nexgencloud.com/about)
2. [nexgencloud.com - Home](https://www.nexgencloud.com/)
3. [nexgencloud.com - Careers](https://www.nexgencloud.com/careers)
4. [LinkedIn - NexGen Cloud](https://uk.linkedin.com/company/nexgencloud)
5. [CB Insights - NexGen Cloud](https://www.cbinsights.com/company/nexgen-cloud)

## Other roles at NexGen Cloud

- [Product Manager](https://feeny.ai/job/product-manager-nexgen-cloud-london-mc8xfc3f7pm9) — London, United Kingdom
- [Technical Architect](https://feeny.ai/job/technical-architect-nexgen-cloud-london-634sccq2v3ca) — London, United Kingdom
- [Senior HPC Engineer](https://feeny.ai/job/senior-hpc-engineer-nexgen-cloud-australia-22nzp0bvzv03) — Australia
- [Datacentre Deployment Lead](https://feeny.ai/job/datacentre-deployment-lead-nexgen-cloud-united-kingdom-8wsd55wppkvr) — United Kingdom
- [Infrastructure Operations Engineer](https://feeny.ai/job/infrastructure-operations-engineer-nexgen-cloud-finland-h7pt7ecmbg8h) — Finland
- [Data Analyst](https://feeny.ai/job/data-analyst-nexgen-cloud-london-31gw52j1ava2) — London, United Kingdom
- [Network Deployment Engineer](https://feeny.ai/job/network-deployment-engineer-nexgen-cloud-london-w81ds406v2c0) — London, United Kingdom
- [Infrastructure Operations Engineer](https://feeny.ai/job/infrastructure-operations-engineer-nexgen-cloud-quebec-txqk957x1eqd) — Quebec, Canada
- [Strategic Finance / FP&A Manager](https://feeny.ai/job/strategic-finance-fp-a-manager-nexgen-cloud-london-3v93m3bvyrs6) — London, United Kingdom
- [Senior Management Accountant](https://feeny.ai/job/senior-management-accountant-nexgen-cloud-london-yda0stjawh9x) — London, United Kingdom