---
title: 'IT Support Engineer at Prime Electric'
canonical: 'https://feeny.ai/job/it-support-engineer-prime-electric-bellevue-n2j3dpnybxar'
type: 'job'
last_seen: '2026-10-17'
---

# IT Support Engineer at Prime Electric

- **Company:** Prime Electric
- **Location:** Bellevue, WA
- **Compensation:** $28–$37/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/primee/ae034c23-f0ca-490d-8c6d-da7aac856835

## Job description

## Who We Are

At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.

Consistently recognized as one of Washington’s Best Workplaces!

## What You Will Do

(It is not the intent for this to be an exhaustive list of all performance expectations associated with this position.)

- Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs
- Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Being the first point of contact for and triaging incoming tickets.
- Responds to questions/helpdesk tickets, whether in person, over the phone or via email
- Installs workstations and, when needed, trains end-users on computer use
- Installs, modifies and repairs computer hardware and software
- Builds, deploys and cleans-up computers and mobile devices
- Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices
- Maintains current and accurate inventory of technology hardware, software and resources
- Complies with and enforces internal policies, processes, and procedures
- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
- Performs other duties as requested

## What You Need to Be Successful

- Associate’s degree (A.A.) or equivalent from two-year college or technical school and one to three years related experience and/or training; or equivalent combination of education and experience.
- Strong understanding of how software and operating systems work
- Excellent listening, communication and problem-solving skills
- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations

Licenses/Certifications:

None

Supervisory Responsibilities:

None

Special Requirements/Physical Demands/Working Conditions:

Work is primarily performed in an office setting with minimal health or safety hazards.  Noise level and temperature is moderate.  Minimal lifting or climbing.  Some travel such as, but not limited to, other offices, work sites and local business errands.  Requires operating office machines such as, but not limited to, computers, copiers, scanners and phones.

Communication Skills:

Ability to read and comprehend instructions and write basic correspondence such as memos.  Face-to-face and telephone communication.  No presentation skills necessary.

Reasoning Ability and/or Critical Thinking:

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instruction.  Constructive thinking and alternative short- to long-term solutions must be considered.  Action plans must be developed and implemented.

Our Benefits -100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee -401k Program w/ Direct Benefit -100% Employer-paid Life Insurance -Long Term Disability -Profit Sharing and Discretionary Bonus Program -Education/ Training Reimbursement Benefit -Paid Time off and Holiday Time Off

*Prime Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. Prime hiring managers are not authorized to review or accept resume referrals from any agencies.

This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Prime Electric

## Company Overview
- **One-liner**: Prime Electric is a full-spectrum electrical contracting services provider operating primarily on the US West Coast, with a focus on tech-centric regions like Seattle and Silicon Valley.
- **Entity Type**: Private (acquired by Truelink Capital; most recent Private Equity round in 2026)
- **Headquarters**: Bellevue, Washington, United States
- **Founded**: 1987
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Electrical construction / specialty contracting
- **Target customers**: B2B – general contractors, facility owners, technology companies, and government entities across commercial, industrial, and data center verticals.
- **Mission or purpose statement**: "An obsession for continuous improvement that motivates all of our resources towards being better tomorrow than we are today." [linkedin.com](https://linkedin.com/company/prime-electric)

## Products & Services
- **Electrical Construction**: Full range of new-build and retrofit electrical systems for commercial and industrial projects.
- **Design-Build Services**: Integrated engineering and construction solutions to streamline project delivery.
- **Technology Integration**: Low-voltage systems, structured cabling, security, and building automation.
- **Outside Plant Services**: Underground and aerial electrical distribution for utilities and campuses.
- **Electrical Service & Maintenance**: Ongoing support, troubleshooting, and emergency repair for existing facilities.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated between $100M and $500M; headcount of 436 employees (+10.2% YoY) [linkedin.com](https://linkedin.com/company/prime-electric)
- **Notable Investors/Partners**: Truelink Capital (acquiring entity), WestView Capital Partners (prior investor) [cbinsights.com](https://www.cbinsights.com/company/prime-1001)
- **Growth Signals**: Headcount growth of 10.2% year-over-year; active job postings up 83% year-over-year (33 open positions); establishment of East Coast operations under new President Oliver Whitehead [primee.com](https://www.primee.com/meet-the-team/)

## Competitive Advantages
- **95%+ repeat customer rate**, indicating strong client satisfaction and long-term relationships. [linkedin.com](https://linkedin.com/company/prime-electric)
- **Diversified business model** covering electrical construction, design-build, technology, outside plant, and service – enabling fully integrated solutions.
- **Extensive job cost control and reporting systems** that allow proactive issue resolution and project success.
- **Deep experience in tech-centric markets** (Seattle and Silicon Valley) with a track record of serving demanding, high-growth clients.

## Strategic Focus
- **Continuous improvement culture** and investment in operational excellence.
- **Geographic expansion**: Establishment of East Coast operations under new President Oliver Whitehead signals a push beyond the West Coast. [primee.com](https://www.primee.com/meet-the-team/)
- **Talent acquisition**: Aggressive hiring (83% YoY growth in job postings) to support growth and new markets.

## Why Work Here
- **Awards & Recognition**: Named one of Washington’s Best Workplaces by Puget Sound Business Journal (2013–2019, 2022), WA 100 Best Companies by Seattle Business Magazine (2016–2017), and 100 Fastest Growing Private Companies (2016–2019). [primee.com](https://www.primee.com/careers/)
- **Benefits**: Health insurance, 401k with company contribution, disability insurance, education reimbursement, profit sharing, generous PTO, paid gym membership, holiday advance bonuses, annual discretionary performance bonus, employee longevity awards, and philanthropic support via the PRIME Foundation. [primee.com](https://www.primee.com/careers/)
- **Culture**: Emphasis on teamwork, continuous improvement, and employee well-being. "PRIME Breather" socials and annual company events foster community.
- **Work Location**: On-site roles primarily in Bellevue, WA and San Jose, CA; no explicit remote/hybrid policy mentioned for most positions. [jobs.lever.co/primee](https://jobs.lever.co/primee)
- **Engineering Culture**: Roles for Electrical Engineers, BIM Project Managers, and Project Engineers; the company uses AI tools in hiring to assist with resume review but final decisions are human. [jobs.lever.co/primee](https://jobs.lever.co/primee)

## Sources
1. [linkedin.com](https://linkedin.com/company/prime-electric)
2. [primee.com](https://www.primee.com/careers/)
3. [primee.com](https://www.primee.com/meet-the-team/)
4. [jobs.lever.co/primee](https://jobs.lever.co/primee)
5. [cbinsights.com](https://www.cbinsights.com/company/prime-1001)

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