---
title: 'IT Support Engineer at Sequoia'
canonical: 'https://feeny.ai/job/it-support-engineer-sequoia-mexico-city-cshwkxj0r3pa'
type: 'job'
last_seen: '2026-11-08'
---

# IT Support Engineer at Sequoia

- **Company:** Sequoia
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-26
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/sequoia/f94ea1c9-ef02-48ed-a666-6076bdc1d1f1

## Job description

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit [Sequoia.com](http://Sequoia.com) or follow us on [LinkedIn](https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank) to learn more.

Location: Mexico City

What You Get to Do: Sequoia's Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members.

- Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
- Own org-wide IT asset procurement, distribution, and logistics.
- Assist managing company spend for endpoints, hardware, and other equipment.
- Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
- Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
- Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
- New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
- Provide SaaS telephony and mobile device configuration and troubleshooting.
- Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
- Lots of opportunities for challenging projects and deployment of new tech.
- May require occasional work on weekends and/or holidays.
- Occasional travel between Bay Area and New York office locations.
- Most importantly, live our Sequoia Values day in and day out.

What You Bring:

- Bachelor 's degree required, preferably in a technology field.
- 5 years of experience in an IT support role.
- Onsite presence, 5 days a week.
- Experience with endpoint management and deployment solutions
- Experience with Active Directory and/or Azure AD administration.
- Experience with both Windows and MacOS platforms.
- Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
- Strong customer service and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- English Proficiency.

Sequoia’s Culture – Our most important asset

- Integrity
- Passion for service
- Innovative
- Growth oriented
- Caring for others
- Promise-centric
- Focused on relationship building

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

## Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package. Sequoia’s Candidate Privacy Policy https://www.sequoia.com/legal/candidate-privacy-policy/

## About Sequoia

## Company Overview
- **One-liner**: Sequoia is an integrated platform and advisory firm that helps investor‑backed companies optimize their total compensation and benefits spend.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2001
- **Founders**: Greg Golub

## Core Business
- Primary industry: Total Compensation & Benefits solutions (Business Consulting and Services, HR Technology)
- Target customers: Investor‑backed companies of all sizes (startups to large enterprises), B2B
- Mission statement: *“To come through for people who put their trust in us.”* (sequoia.com/company/about)

## Products & Services
- **Sequoia OS™** – Integrated platform that unifies compensation, benefits, and risk management.
- **Advisory & Brokerage** – Expert strategic guidance on comp, benefits, and risk tailored to each client’s growth stage.
- **Outsourcing & PEO** – Co‑employment and HR outsourcing to ease administrative burden.
- **Investor Solutions** – Services designed to help investor‑backed companies meet compliance, budgeting, and reporting requirements.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Annual Revenue – USD 140 M (LinkedIn data)
- **Notable Clients/Partners**: Over 2,500 clients across 140+ countries; NPS of 75 (sequoia.com)
- **Growth Signals**:
  - Headcount growth of 10.2% YoY (1,049 employees as of mid‑2026)
  - Geographic expansion to 14 countries (U.S., India, Mexico, Brazil, UK, Singapore, etc.)
  - Active job postings up 600% month‑over‑month (LinkedIn)

## Competitive Advantages
- **Integrated platform + advisory**: Combines technology (Sequoia OS) with dedicated human experts, differentiating from pure‑software or pure‑brokerage competitors.
- **Deep specialization**: 24+ years exclusively focused on investor‑backed companies.
- **High client satisfaction**: 75 NPS and 2,500+ clients indicate strong retention and trust.

## Strategic Focus
- Continue expanding global footprint and platform capabilities.
- Deepen relationships with investor‑backed companies across their lifecycle.
- Invest in technology to automate and unify people‑spend decisions, while maintaining high‑touch advisory.

## Why Work Here
- Culture described as “people‑first”, collaborative, and driven by service. (sequoia.com/company/careers)
- Perks: competitive compensation, performance‑based bonuses, best‑in‑class benefits, generous parental & family leave, flexible R&R policies, paid volunteer time off.
- Recruiting approach: relationship‑based (direct outreach, networking, referrals) rather than traditional job postings.
- Global, distributed team with opportunities in multiple countries.
- Engineering and product teams are growing (open roles include Senior Machine Learning Engineer, Lead Backend Engineer, Data Scientist, etc.).

## Sources
1. [sequoia.com](https://www.sequoia.com/)
2. [sequoia.com/company/careers](https://www.sequoia.com/company/careers/)
3. [sequoia.com/company/about](https://www.sequoia.com/company/about/)
4. [linkedin.com/company/sequoia-tpi/jobs](https://www.linkedin.com/company/sequoia-tpi/jobs)

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