--- title: 'IT Support Engineer at Taptap Send' canonical: 'https://feeny.ai/job/it-support-engineer-taptap-send-dubai-dmxqn0dz5f97' type: 'job' last_seen: '2026-10-18' --- # IT Support Engineer at Taptap Send - **Company:** Taptap Send - **Location:** Dubai, United Arab Emirates - **Employment:** full-time - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/taptapsend/92885421-6176-4c97-8c97-08b5fe6b4728 ## Job description ## The Role We are seeking a proactive and tech-savvy IT Support Engineer to provide exceptional technical assistance and ensure the smooth operation of our daily IT functions. In this role, you will be the primary point of contact for hardware, software, and network troubleshooting, dedicated to delivering a seamless technology experience for our employees from their first day onward. As part of a forward-thinking IT team, you will do more than just resolve day-to-day issues. We are looking for someone who is passionate about continuous improvement and eager to leverage AI and automation to streamline processes, improve ticketing efficiency, and enhance overall productivity across the organisation. ## Key Responsibilities - IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system. - SaaS Access Management: Manage access to the organization’s SaaS - Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally). - Onboarding & Offboarding: Own the end-to-end technical lifecycle for Dubai employees. This includes procuring laptops, configuring hardware/software, provisioning accounts, and ensuring a seamless, automated experience. - AV & Collaboration Systems: Manage, troubleshoot, and maintain all Audio/Visual (AV) and video conferencing systems in the Dubai office to ensure flawless internal and external meetings. - Vendor & Supplier Relations: Engage with and maintain strong, productive relationships with local hardware and software suppliers. - Network & ISP Management: Fully manage, patch, and maintain our local office network. You will be responsible for hands-on network troubleshooting to quickly resolve any infrastructure issues, while also acting as the primary liaison with Etisalat for internet services—navigating outages and negotiating plan upgrades. - Documentation: Create and maintain clear internal IT documentation, runbooks, and self-service guides for employees. ## What We’re Looking For - Relevant Background: Proven experience in a standalone or primary IT support role within a modern office environment. - Regulated Environments: Proven experience in working in regulated environments: Frameworks (ISO 27001, SOC 2, PCI DSS), Regulators (CBUAE, DFSA, VARA, etc.) - Core Tech Stack: Hands-on experience with Jamf, Asset Management, Jira, Okta, and Google Workspace. - Fleet: Hands-on experience managing Apple hardware and software. - Network & Infrastructure Skills: Practical experience patching, maintaining, and troubleshooting local office networks, alongside managing ISP relationships. - AV Troubleshooting: Experience managing AV systems and conference room tech. - Local Procurement: Familiarity with local IT procurement in the UAE and navigating regional hardware vendors. - Supplier Liaison Skills: Strong communication and vendor management skills (prior experience dealing with UAE ISPs like Etisalat is a massive plus). - Autonomy & Reliability: Ability to work independently, manage your own time flexibly, and act as the approachable, reliable face of IT for the Dubai team. - Language Skills: Fluency in English is required; Arabic is a bonus. - Certifications: Certifications such as, CompTIA Network+, or Jamf Pro (100/200) are highly desirable. ## About Us We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word [Taptap Values](https://www.taptapsend.com/our-values) Impact first ## Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply. ## About Taptap Send ## Company Overview - **One-liner**: Taptap Send is a fintech company that provides a mobile app for low-cost, fast international money transfers to Africa, Asia, the Caribbean, and Latin America. - **Entity Type**: Private (Series B, raised $78.4M total) - **Headquarters**: London, England, United Kingdom (also lists New York, United States as a primary hub) - **Founded**: 2018 - **Founders**: Michael Faye (CEO, Co-founder) ## Core Business - **Primary industry**: Financial Services / Fintech (International Money Transfers) - **Target customers**: B2C – primarily diaspora communities in the UK, US, Canada, Australia, UAE, and EU sending money to friends and family in over 70 destinations across Africa, Asia, the Caribbean, and Latin America. - **Mission or purpose statement**: To make cross-border remittances fast, secure, and affordable, working toward the UN Sustainable Development Goal of reducing remittance costs to under 3% by 2030. The company states it will not pursue strategies or practices it believes to be harmful to customers, even if that means restricting its product set. ## Core Business - **Primary industry**: Financial Services (International Money Transfers / Remittances) - **Target customers**: B2C – diaspora communities in the UK, US, Canada, Australia, UAE, and the EU. - **Mission or purpose statement**: To help people send money back home quickly, securely, and at a fraction of the cost of traditional services, while working to make the UN Sustainable Development Goal of bringing cross-border remittance costs down by 2030 a reality today. ## Products & Services - **Taptap Send App**: A mobile application that enables users to send money to over 70 destinations, including Nigeria, Senegal, Kenya, Ghana, Bangladesh, Pakistan, India, Mexico, and Brazil. The service focuses on low-cost, fast transfers, often to mobile money wallets, and is available in the UK, US, Canada, Australia, UAE, and across the EU. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of $78.4M (across multiple rounds, including a $65M Series B in December 2021 led by Spark Capital, and a $13.4M Series A in May 2020 led by Canaan Partners and Reid Hoffman). Estimated annual revenue of $10M. - **Notable Investors/Partners**: Reid Hoffman (co-founder of LinkedIn), Spark Capital, Canaan Partners, Balderton Capital, Flourish Ventures, Breyer Capital, Omidyar Network, Helios, Wamda Capital, Crescent Enterprises, Slow Ventures, Coventures. - **Growth Signals**: The company has moved billions of dollars and is trusted by millions of customers. It has grown to 280 employees (+24.8% YoY), operates in 35 countries, and has active job postings up 66.7% year-over-year. The company is live in the UK, US, Canada, Australia, UAE, and across the EU, sending to over 70 destinations. ## Competitive Advantages - **Social Mission Focus**: The company explicitly prioritizes social good over profit, stating it will not pursue strategies harmful to customers, which builds strong brand trust in a market often plagued by high fees and poor service. - **Deep Market Specialization**: Focuses on underserved diaspora corridors (Africa, Asia, Latin America, Caribbean) with deep local knowledge and partnerships, enabling fast transfers to mobile money wallets in rural areas where traditional services have limited reach. - **Strong Investor Backing**: Backed by top-tier investors including Reid Hoffman, Spark Capital, and Canaan Partners, providing both capital and strategic credibility. - **Rapid Growth & Scale**: Has moved billions of dollars and is trusted by millions of customers, with a presence in over 70 destination countries and 35 operating countries. ## Strategic Focus - **Geographic Expansion**: Continuously launching new destination countries and corridors, with a focus on expanding reach in Africa, Asia, and Latin America. - **Product Optimization**: Relentlessly pursuing solutions to lower costs, reduce delays, and increase convenience for users, particularly for mobile money wallet transfers. - **Social Impact**: Deeply committed to its social mission of reducing remittance costs, which serves as a core strategic differentiator and driver of customer trust. ## Why Work Here - **Culture**: Emphasizes a strong social mission ("Impact first"), teamwork ("Team next"), humility, and a focus on understanding specific local contexts ("Love the particular"). The company values proactive problem-solving and continuous improvement. - **Global & Diverse Team**: Team members come from 25 countries and speak over 30 languages. Office hubs in New York, London, Brussels, Paris, Casablanca, and Dubai. - **Remote/Hybrid Policy**: Not explicitly stated, but the company has multiple office hubs and a globally distributed team, suggesting a flexible or hybrid work environment. - **Notable Perks**: Competitive salary and stock options, great benefits. Rated one of the best companies to escape to by Escape the City's 'Escape 100'. The company values learning about different cultures and celebrates diversity. - **Engineering Culture**: Backed by top-tier VCs and rapidly growing, with a focus on solving hard problems in payments, compliance, and scalability. The team includes talent from top tech companies like Twitter, Yahoo, Uber, and Amazon. ## Sources 1. [taptapsend.com](https://www.taptapsend.com/en/about-us) 2. [taptapsend.com](https://www.taptapsend.com/en/careers) 3. [cbinsights.com](https://www.cbinsights.com/company/taptap-send) 4. [linkedin.com](https://uk.linkedin.com/company/taptapsend) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/taptapsend) ## Other roles at Taptap Send - [Senior Engineer, Security](https://feeny.ai/job/senior-engineer-security-taptap-send-new-york-pg8m1wjr4cn0) — New York, NY - [General Application](https://feeny.ai/job/general-application-taptap-send-global-qfe22k6eqh2r) — Global - [Head of Business Operations — Business](https://feeny.ai/job/head-of-business-operations-business-taptap-send-london-7v7crpxds4vs) — London, United Kingdom - [Head of India](https://feeny.ai/job/head-of-india-taptap-send-london-hbdyyfk8bxx8) — London, United Kingdom - [Head of APAC](https://feeny.ai/job/head-of-apac-taptap-send-singapore-fz6vff7g615p) — Singapore - [Global Business Development Lead](https://feeny.ai/job/global-business-development-lead-taptap-send-dubai-ejdr95w6a5bd) — Dubai, United Arab Emirates - [Head of Partnerships (Africa)](https://feeny.ai/job/head-of-partnerships-africa-taptap-send-london-fhgevbkx1d09) — London, United Kingdom - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-taptap-send-new-york-shx35pqsf1wx) — New York, NY - [Head of Central Growth](https://feeny.ai/job/head-of-central-growth-taptap-send-new-york-1zjkkq8a58p1) — New York, NY - [BD Manager, Institutional Payments](https://feeny.ai/job/bd-manager-institutional-payments-taptap-send-london-gfjxd610wmb2) — London, United Kingdom