---
title: 'IT Support Engineer at Welo Global'
canonical: 'https://feeny.ai/job/it-support-engineer-welo-global-gurgaon-m474v29wryfz'
type: 'job'
last_seen: '2026-10-12'
---

# IT Support Engineer at Welo Global

- **Company:** Welo Global
- **Location:** Gurgaon, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.lever.co/weloglobal/952e6188-856a-490a-bf4d-d7e2b0ff484f

## Job description

## About Welo Global

Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com

Job Reference: #LI-JC1 Job Description-

Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.

## Key responsibilities

Service desk and SLAsProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations.Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses).

## Team Development

Flexible and engaged in the adoption new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment. Endpoints and operating systems Deliver in-depth desktop support for Windows and macOS. Provision and manage devices using AutoPilot, Intune/Endpoint Manager, and Jamf/Mosyle. Manage full laptop lifecycle: purchasing, replacements, warranty, returns, secure wipe/disposal, and accurate asset tracking (Workday). Identity, collaboration, and SaaS Administer Microsoft 365, Entra ID (Azure AD), and Exchange Online; support Teams, SharePoint, OneDrive. Support and manage onboarding/offboarding access provisioning, MFA, conditional access, and least-privilege practices. Support additional cloud platforms such as Citrix ShareFile, Okta, and Zendesk. Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle. Network and remote access Troubleshoot basic networking (DHCP, DNS, VPN, NAT, Wi‑Fi) and coordinate with network engineers/ISPs as needed. Security, compliance, and continuity Follow security and privacy standards (e.g., ISO 27001, GDPR) and participate in security incident response and phishing triage. Document and maintain internal and user-facing knowledge base articles. Collaboration Work effectively with a remote IT team across time zones; communicate proactively with stakeholders. Education Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. Relevant certifications are an advantage.

## Experience

3+ years of hands-on IT support in a corporate environment. Strong experience with Windows and macOS support. Proven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot). Mobile device management with Intune, Jamf, or Mosyle. Scripting/automation with PowerShell; experience with Power Apps/Logic Apps is highly desirable. Networking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting. Experience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk) is a plus.

## Key competencies

Excellent customer service, communication, and stakeholder management. Comfortable adopting new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment. Methodical troubleshooting and problem-solving. Strong organization, prioritization, and time management; able to balance local and remote user needs. Ability to work independently and as part of a distributed team; proactive and accountable. Additional Job Description- Languages Fluent English required. Work conditions 3 days a week from the Gurugram office and 2 days from the Noida office, total 5 days a week.

## Nice to have

Certifications: Microsoft (MD-102/SC-900), Jamf 200/300, CompTIA A+/Network+/Security+, ITIL Foundation, Apple ACSP.

## About Welo Global

## Company Overview
- **One-liner**: Welo Global delivers enterprise localization, AI training data, multilingual content, and intellectual property solutions through a portfolio of specialized global brands.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Not publicly available (global operations across multiple countries)
- **Founded**: Not publicly available (earliest known employee joined in 2002)
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Language Services, Localization, AI Training Data, Intellectual Property, Digital Marketing, Life Sciences
- **Target customers**: B2B – enterprise localization teams, AI/ML labs, law firms and corporate legal departments, pharmaceutical and medical device companies, global marketing teams
- **Mission or purpose**: To help organizations operate and scale globally by combining human expertise with advanced AI and technology, while fostering sustainability and inclusion.

## Products & Services
For each major offering:
- **Welocalize**: AI-enabled multilingual content and localization solutions for enterprises, powered by the Opal Platform (an agentic system orchestrating AI, automation, and human expertise). Serves localization teams in 300+ languages.
- **Welo Data**: Multilingual data generation, evaluation, and human data infrastructure for AI systems. Provides a network of 500,000+ vetted experts and a proprietary quality framework (NIMO™). Supports foundation labs and enterprises deploying GenAI.
- **Park IP**: Global IP solutions for law firms and corporate legal departments, including patent translation, foreign filing, and litigation support. Uses the Legal Studio platform for portfolio management.
- **Welo Life Sciences**: Specialized language solutions for highly regulated industries (clinical trials, pharmaceuticals, medical devices). Includes translation, linguistic validation, and regulatory content services.
- **Adapt**: Multilingual digital performance marketing agency. Offers paid search, SEO, programmatic, paid social, and content marketing. Uses Adapt Studio, a translation platform built for marketers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Serves over 2,000 clients in 300+ languages; employs a network of 500,000+ linguists and domain experts
- **Notable Investors/Partners**: Not publicly available (private company)
- **Growth Signals**: 
  - Holds 7 ISO certifications (including ISO 14001 for environmental management)
  - Voluntarily discloses carbon emissions (Scope 1, 2, 3)
  - Actively expanding AI training data and GenAI evaluation services
  - LinkedIn reports 35 employees (likely corporate HQ), while the careers page lists over 1,500 corporate jobs globally – indicating a much larger workforce

## Competitive Advantages
- **Portfolio of specialized brands** – each brand targets a distinct, regulated vertical with deep expertise and fit-for-purpose technology.
- **Massive global network** – 500,000+ vetted linguists and domain experts across 300+ languages.
- **AI-first technology** – Proprietary platforms (Opal, NIMO, Adapt Studio, Legal Studio) that integrate generative AI, automation, and human judgment.
- **Compliance and security** – 7 ISO certifications (including ISO 14001) and a strong focus on data security, ethical AI, and sustainability.
- **Longevity and scale** – Established over 20 years with a track record of serving Fortune 500 and Am Law 100 clients.

## Strategic Focus
- **AI training data and evaluation** – Growing its Welo Data brand to support foundation labs and enterprises deploying GenAI, with a focus on safety, bias mitigation, and cross-lingual reliability.
- **Product-led innovation** – Enhancing the Opal Platform and other agentic systems to automate multilingual content workflows.
- **Sustainability** – Maintaining ISO 14001 certification, voluntarily reporting carbon emissions, and expanding the Give Grant program for employee-selected charities.
- **Global scalability** – Continuing to build a diverse, remote-friendly workforce across 8+ countries.

## Why Work Here
- **Remote-first culture** – Many positions are work-from-home; the company emphasizes global teamwork and flexibility.
- **Diversity and inclusion** – “Come as you are” motto; active Give Grant program for employee-funded donations; commitment to hiring a diverse workforce.
- **Sustainability focus** – ISO 14001 certified, with voluntary carbon disclosure and environmental initiatives.
- **Career growth** – Opportunities across 1,500+ corporate roles worldwide in localization, AI, technology, marketing, and legal services.
- **Learning environment** – Continuous learning encouraged; access to cutting-edge AI and multilingual technologies.

## Sources
1. [weloglobal.com](https://www.weloglobal.com/company/)
2. [weloglobal.com](https://www.weloglobal.com/company/careers/)
3. [weloglobal.com](https://www.weloglobal.com/portfolio/)
4. [linkedin.com](https://www.linkedin.com/company/welo-global)
5. [jobs.lever.co](https://jobs.lever.co/weloglobal)

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