---
title: 'IT Support Engineer at Xsolla'
canonical: 'https://feeny.ai/job/it-support-engineer-xsolla-berlin-2hcz95sp2xzp'
type: 'job'
last_seen: '2026-09-08'
---

# IT Support Engineer at Xsolla

- **Company:** Xsolla
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/xsolla/9ba6638f-9cac-4306-a92d-5d7b0f9c5def

## Job description

## ABOUT YOU

We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help. Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role. If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you!

## ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

## RESPONSIBILITIES

- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
- Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
- Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
- Create and maintain clear IT documentation and runbooks for the systems and processes you own.

## REQUIREMENTS

- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
- Proactive and organized, eager to learn, with strong practical problem-solving skills.

## Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

## About Xsolla

## Company Overview
- **One-liner**: Xsolla is a global commerce and financial technology company that provides a comprehensive suite of tools and services for video game developers and publishers, including payments, distribution, marketing, and monetization solutions.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Sherman Oaks (Los Angeles), California, United States
- **Founded**: 2005
- **Founders**: Aleksandr Agapitov (Founder & CEO)

## Core Business
- **Industries**: Video game commerce, financial technology, payment processing, distribution, and capital markets for interactive entertainment.
- **Target Customers**: B2B – game developers and publishers of all sizes, from indie studios to AAA enterprises.
- **Mission**: "We bring opportunities together for the video game industry" – helping creators fund, launch, distribute, and monetize games globally.

## Products & Services
- **Xsolla Payment Solutions**: Global payment orchestration supporting 1000+ payment methods, 130+ currencies, and 200+ geographies. Operates as the merchant of record.
- **Xsolla Web Shop**: White-label direct-to-consumer storefronts that allow developers to sell games and in-game items with higher margins.
- **Xsolla Launcher & Distribution**: Cross-platform game distribution tools and launcher solutions for PC and mobile.
- **Xsolla Partnership Network**: Marketing and audience acquisition services.
- **Xsolla Capital Markets Group (CMG)**: Institutional capital platform providing debt, credit, and special situations financing for game studios, supported by proprietary market intelligence and an LP/investor network.
- **Xsolla Storefront** (in development): White-label Android game store designed for large-file distribution, download management, and multi-tenant theming.
- **Xsolla Anti-Fraud & Compliance**: Risk management and compliance tools tailored to digital gaming transactions.

## Market Standing
- **Valuation**: Not publicly available.
- **Annual Revenue**: ~$100 million (source: LinkedIn data).
- **Total Funding**: Not disclosed (private, bootstrapped/growth equity?).
- **Notable Partners & Clients**: Valve, Twitch, Epic Games, PUBG Corporation, and thousands of other game developers (1,500+ mentioned on careers page).
- **Growth Signals**:
  - 1,079 full-time employees (as of 2025; up ~22% YoY based on earlier LinkedIn data).
  - 16 global offices across Los Angeles, London, Berlin, Dubai, Kuala Lumpur, Tokyo, Beijing, and more.
  - 3,000+ direct-to-consumer web shops launched.
  - 258,343,632 Pay Station visits in 2024.
  - 180.5 million average daily developer API calls.
  - 99.98% platform uptime over the past 12 months.
  - Active expansion of Capital Markets Group with hires in New York, Middle East, and Singapore.

## Competitive Advantages
- **Exclusive video game focus** – All products and services are built specifically for the games industry, unlike generic payment processors.
- **Global merchant of record** – Handles tax, compliance, and fraud in 200+ territories, reducing friction for developers.
- **Relationships with major platforms** – Deep integrations with Steam, Twitch, Epic Games Store, etc.
- **Scale and reliability** – Proven ability to handle hundreds of millions of transactions annually with near-perfect uptime.
- **Capital and investment arm** – Unique ability to provide financing to studios, creating stickiness and aligning incentives.

## Strategic Focus
- Scaling the **Capital Markets Group** as an independent institutional platform serving the interactive entertainment ecosystem (debt, special situations, principal investments).
- Building a **white-label Android game store** to capture mobile distribution and compete with traditional app stores.
- Deepening **AI integration** across QA, testing, and hiring processes (Director of QA role explicitly mentions AI-assisted testing; AI used in recruitment).
- Expanding presence in high-growth markets: **Japan** (CMO/VP Marketing role), Middle East, and Southeast Asia.

## Why Work Here
- **Culture**: "We build from the inside out" – competitive salary, flexible time off, hybrid/remote options, health insurance, retirement programs, family leave, generous in-office amenities, disability and life insurance.
- **Work Model**: Hybrid and remote available across global offices.
- **Engineering Culture**: High ownership, modern stack (Android/Kotlin, large-file distribution, multi-tenant theming, CI/CD, cloud infrastructure). Engineers work on greenfield projects like the white-label game store.
- **Growth Opportunities**: New hires in the Capital Markets group have "executive sponsorship, meaningful ownership, and the mandate to build a durable franchise." Rapidly scaling company with expanding teams.
- **Global, diverse team**: Employees from 52+ countries; offices in 12 countries.

## Sources
1. [Xsolla Careers](https://xsolla.com/careers)
2. [LinkedIn – Xsolla Company Profile](https://linkedin.com/company/xsolla)
3. [Xsolla About Us](https://xsolla.com/about-us)
4. [Xsolla Culture & Values](https://xsolla.com/our-culture-and-values)
5. [Xsolla Jobs on Lever](https://jobs.lever.co/xsolla)

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