--- title: 'IT Support Manager at Easygo' canonical: 'https://feeny.ai/job/it-support-manager-easygo-melbourne-1p7rmgwt0ycv' type: 'job' last_seen: '2026-11-01' --- # IT Support Manager at Easygo - **Company:** Easygo - **Location:** Melbourne, Australia - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-11-01 - **Apply:** https://job-boards.greenhouse.io/easygo/jobs/5272044007 ## Job description Are you ready to get the Easygo Edge? The IT Support Manager will provide technical, hands-on leadership to the IT Support Officers and act as the escalation for complex IT problems in a fast-paced, global organisation. The role will sit at the intersection of technical delivery, people leadership, and service operations in a newly-created, hands-on technical leadership role. What you’ll build with us: You'll be the technical bridge between our IT Support Officers and the Sys Admin team — the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day-to-day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS. You'll get to combine deep technical capability with people leadership to drive high-level internal customer service across technology solutions. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work. Who is Easygo? We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech. We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens. We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.  With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else. The impact you’ll make: ## Team Leadership & Development - Lead, coach, and develop a team of IT Support Officers, setting clear performance expectations and holding regular 1:1s and team rituals - Build a culture of ownership — your team should be proud of what they deliver, not just closing tickets - Ensure each team member's yearly individual and developmental goals, along with their 90-day goals, are set, tracked, and adhered to — with regular check-ins to keep progress on course - Conduct performance reviews, recognise wins, and manage underperformance constructively - Develop onboarding programs and ongoing training pathways so your team is always levelling up - Ensure that rosters and coverage models provide adequate support for the business during Australian operating hours. Technical Leadership & Escalation - Act as the senior technical escalation point for the IT Support team — own complex troubleshooting across macOS/Windows endpoints, Google Workspace, identity and access, networking, and SaaS applications - Bridge the Support and Sys Admin functions — know when an issue stays at L1/2 and when it warrants L3 engagement - Mentor IT Support Officers technically — pair on tricky tickets, run technical deep-dives, and lift the team's diagnostic capability over time - Contribute to platform improvements alongside the Sys Admin team — spot recurring tickets that point to deeper systems issues and help drive permanent fixes rather than repeat workarounds - Maintain hands-on technical credibility — the team should respect your technical judgement as much as your leadership Service Desk Operations - Own the day-to-day operation of the IT service desk via Jira Service Management — queue health, ticket quality, SLA adherence - Triage and prioritise incoming requests and incidents based on urgency and business impact, escalating to Sys Admin as appropriate - Be accountable for service desk KPIs: resolution times, first-response rate, backlog, and user satisfaction (CSAT) - Produce regular reporting for IT leadership on helpdesk performance, trends, and opportunities for improvement - Ensure project work - Manage the escalation path clearly — know when to own it, when to delegate and when to escalate Process & Continuous Improvement - Identify and implement process improvements that reduce ticket volume, shorten resolution times, and improve self-service capability - Develop and maintain runbooks, knowledge base articles, and SOPs so your team can resolve issues consistently and efficiently - Drive adoption of ITIL-aligned practices without the bureaucracy — keep it lightweight and practical - Support the transition of IT projects into BAU by building operational processes and training the team before go-live End User & Office Support - Ensure your team delivers excellent support across hardware, software, network connectivity, and SaaS applications for a mixed macOS/Windows fleet - Oversee AV and conferencing equipment support across all office locations — meeting rooms need to just work - Support joiners, movers, and leavers through IT onboarding and off-boarding processes, working closely with People & Culture - Manage IT asset lifecycle — procurement, deployment, tracking, and disposal — with accurate records maintained at all times Vendor & Stakeholder Management - Manage relationships with hardware, software, and service vendors relevant to the service desk function - Coordinate with Finance and IT leadership to procure hardware and SaaS tools efficiently and in line with budget - Be a visible and credible representative of the IT function in business conversations — you'll deal with stakeholders at all levels - Contribute to IT policy development and ensure the team operates in line with Easygo's security and compliance standards Your track record: Essential - 5+ years' experience in a technical role eg systems administrator or systems engineer - 2+ minimum years' experience leading an IT service desk or helpdesk team, including direct people management - Strong grasp of service desk operations — SLAs, CSAT, ticket hygiene, queue management, ITIL and KPI reporting - Hands-on technical capability across technical support: macOS, Windows, networking basics, SaaS application support - Experience with the Atlassian suite - specifically JSM - Familiarity with Google Workspace administration and MDM tooling (e.g. FleetDM, InTune) - Ability to stay calm under pressure, triage effectively, and lead your team through high-volume periods or incidents - Strong communication skills — you can explain the technical to non-technical stakeholders without losing them Bonus points if you also have: - ITIL Foundation certification or equivalent working knowledge of ITIL practices - Experience in a high-growth, fast-paced tech or enterprise business - Exposure to IT asset management, SaaS lifecycle management, or procurement - Comfort with data and reporting — able to pull meaningful insights from ticket data and present them clearly - Awareness of compliance frameworks and how they intersect with IT support operations Benefits that give you the Easygo Edge, so you can build the future of fearless tech with us: Disrupt: we push boundaries and play to win - Ballots for major sporting and music events - Time with our partners and ambassadors, and exclusive office sessions with leading streamers, creators and industry guests - Spin the Wheel Fridays on your birthday and work anniversary, with prizes up to $1,000 or a car - EV subscriptions, novated leasing, energy savings through Origin, and everyday discounts and cash back through Paylab Rewards Evolve: we’re in constant motion, personally and professionally - The ultimate sandbox: 1 in 3 of our people level up their role every year. If you deliver, you move. - Market-synced pay, a performance-based bonus and a high-value referral bonus - 30 days combined annual and personal leave for full-time employees - 18 weeks paid parental leave for primary carers and 2 weeks for secondary carers, plus a 12-week return to work with fully paid Fridays off - Employee Assistance Program for you and your family, and 7% off Bupa health cover with extras waiting periods waived - Wednesday massages, a meditation space, parenting facilities, and bike storage, lockers and showers for active commuters Unify: we move as one and win together - Daily catered breakfast, free barista coffee, juices and smoothies, and snack walls and drink fridges on every floor - Pool tables, table tennis, gaming consoles, an F1 simulator, social sports teams and the Corporate Games - Mid-year and end-of-year celebrations, team budgets for wins and milestones, and a paid volunteer day each year Benefits apply to Australian-based employees, are subject to eligibility and program terms, and may change. We play fair. We hire fair. True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge. ## About Easygo ## Company Overview - **One-liner**: Easygo is the Australian powerhouse behind the world’s most popular online casino (Stake) and the creator-first livestreaming platform KICK, building bold, fast digital experiences for over 160 million users. - **Entity Type**: Private (late-stage/growth) - **Headquarters**: Melbourne, Australia - **Founded**: 2016 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Online casino/iGaming, live streaming, game development, crypto, and sportsbook. - **Target customers**: B2C (players, viewers, content creators) and B2B (game developers, publishers, operators). - **Mission**: “To connect cultures through bold digital experiences. To go from beta to better tech should be fearless, not formulaic.” ## Products & Services - **Stake**: The world’s most popular online casino. 60M+ registered customers, 20M+ monthly active users, $30B in monthly wagers. Supports 75+ currencies. - **KICK**: A creator-first live streaming platform. 500M+ monthly hours watched, 46M+ daily chats, 4.6M+ peak live viewers. Takes only 5% from creators (vs. industry standard 50%). - **Stake Engine**: A platform where creators can launch games directly on Stake and Stake US. 395 live publishers, 1400+ live games, 17M daily bets. - **Easygo Game Studio**: A multi-studio ecosystem delivering high-quality, high-velocity game experiences with elite product teams. - **Twist Gaming**: An innovative game design studio crafting cutting-edge slot and table games. ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Total funding not publicly available; privately held and growth-funded. Operational scale includes $30B in monthly wagers and over 160 million total users. - **Notable Investors/Partners**: Partnerships with major global brands in sports and entertainment (specific partners not fully named on site). - **Growth Signals**: - 535 employees (+59.2% YoY) - Expanding into regulated markets (Peru, Brazil, Serbia, UK) - Operating in 14 countries - 160M+ users across products - Monthly wagers of $30B - 500M+ monthly hours watched on KICK ## Competitive Advantages - **Scale & Speed**: Massive user base (160M+) with high velocity product development — “From beta to better tech should be fearless, not formulaic.” - **Creator-First Economics**: KICK takes only 5% from creators vs. 50% from other platforms, attracting top talent and content. - **Integrated Ecosystem**: Owns both the casino (Stake), streaming platform (KICK), game engine (Stake Engine), and game studio (Twist) — creating a vertically integrated entertainment flywheel. - **Crypto & Global**: Works with 75+ currencies, including crypto, giving broad global reach. - **Culture of Speed**: “Get it Done” — moving fast and strategically is core to maintaining leadership. ## Strategic Focus - **Global expansion into regulated markets**: Opening offices in Brazil, Serbia, Peru, Colombia, and UK - **Creator and publisher growth**: Expanding Stake Engine to on-ramp more game developers - **Platform diversification**: Growing KICK as a major alternative to Twitch - **High-performance engineering**: Building teams across Melbourne, Belgrade, and São Paulo ## Why Work Here - **Culture**: “Build Without Fear” — empowerment, accountability, and strategic risk-taking. Values: Get it Done, Play Fair, Do it Well. - **Engineering quality**: Emphasis on fast iteration cycles, strong ownership, and elite product teams. Greenfield opportunities in security (belgrade SOC), data, ML, and platform engineering. - **Perks**: In-house baristas, $50k cars given away at weekly Wheel Spin, high-end office in Melbourne CBD (Level 2, 287 Collins St). - **Hybrid/Office**: Melbourne headquarters is the primary hub; remote roles are available for some positions (especially Belgrade/São Paulo). Physical presence valued for collaboration. - **Diverse team**: 535 people across 14 countries, with major hubs in Melbourne (480), São Paulo (17), Belgrade (10), Colombia (10), Lima (7). - **Growth trajectory**: 59% YoY headcount growth with active hiring across engineering, data, product, finance, and marketing. ## Sources 1. [Easygo.io](https://easygo.io/) 2. [Easygo Careers - Greenhouse](http://job-boards.greenhouse.io/easygo) 3. [LinkedIn - Easygo](https://au.linkedin.com/company/easygo-au) 4. [SEEK - Easygo Company Profile](https://au.seek.com/companies/easygo-167841241823748) ## Other roles at Easygo - [Social & Marketing Coordinator](https://feeny.ai/job/social-marketing-coordinator-easygo-melbourne-aw5t3mepqqrb) — Melbourne, Australia - [Senior Client Partner - US](https://feeny.ai/job/senior-client-partner-us-easygo-new-york-0r47gwnd42tq) — New York, NY - [Senior Client Partner - EMEA](https://feeny.ai/job/senior-client-partner-emea-easygo-london-khp95rptq18b) — London, United Kingdom - [Client Partner - US](https://feeny.ai/job/client-partner-us-easygo-new-york-zacbpd8r4y09) — New York, NY - [Business Development Lead - US](https://feeny.ai/job/business-development-lead-us-easygo-new-york-cq7cygn37aqg) — New York, NY - [Risk & Governance Specialist](https://feeny.ai/job/risk-governance-specialist-easygo-melbourne-sbygwf781q15) — Melbourne, Australia - [Junior VIP Host - English Speaking](https://feeny.ai/job/junior-vip-host-english-speaking-easygo-melbourne-ssc9fzhhkkys) — Melbourne, Australia - [Identity Engineer](https://feeny.ai/job/identity-engineer-easygo-melbourne-ydf5c5tdf12r) — Melbourne, Australia - [Senior Software Engineer (React-Native, Mobile)](https://feeny.ai/job/senior-software-engineer-react-native-mobile-easygo-melbourne-q96sx4r7sp6v) — Melbourne, Australia - [Senior Payroll Officer](https://feeny.ai/job/senior-payroll-officer-easygo-belgrade-s8f8bh15hpsd) — Belgrade, Serbia