--- title: 'IT Support Manager at Keel Infrastructure' canonical: 'https://feeny.ai/job/it-support-manager-keel-infrastructure-new-york-ww2r86fxwsmf' type: 'job' last_seen: '2026-10-28' --- # IT Support Manager at Keel Infrastructure - **Company:** Keel Infrastructure - **Location:** New York, NY - **Compensation:** $125k–$165k - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-10-28 - **Apply:** https://job-boards.greenhouse.io/keelinfrastructure/jobs/5457207008 ## Job description Careers at Keel Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America. At Keel, you’re not just joining a company, you’re helping build the infrastructure behind the future of compute. ## Why Keel We’re at the intersection of energy and technology, two industries transforming in real time. The work is complex. The pace is fast. The impact is real. You’ll be part of a team that values: - Ownership— we take responsibility and follow through - Collaboration— we work across teams, functions, and borders - Curiosity— we ask questions and keep learning - Endurance— we build for the long term What It Feels Like to Work Here - Fast-moving, high-growth, and hands-on - Smart, driven people solving real challenges together - Work that directly supports AI and next-generation infrastructure - Room to grow, stretch, and take on more ## What We Offer - Competitive salary, bonus and equity opportunities - Comprehensive health and wellness benefits - Retirement savings with company contribution - Employee referral program We are currently looking for an IT Support Manager to join our team Job Description ## Role Summary Keel Infrastructure is seeking a forward-thinking IT Support Manager to lead the IT Support function: the team that keeps the business running day to day and shapes how end users experience IT at Keel. This is fundamentally a leadership role, for someone who thinks beyond the ticket queue, sets a multi-year vision, modernizes how the team works, and builds a team and culture that scales with the business. The role also owns Keel’s Microsoft 365 and identity platform (Entra ID, Intune, Exchange Online). Reporting directly to the SVP, Information Technology, the manager collaborates closely with peers in Infrastructure & Platform and Cybersecurity & Compliance. This is a critical hire as IT moves from stabilization to optimization, and the role helps define what optimized looks like for IT Support. ## Key Responsibilities IT Support Leadership & Strategy - Set the strategic direction and multi-year roadmap for IT Support, anticipating how headcount growth, new locations, and business change will reshape the team’s needs. - Lead and develop the IT Support team: hiring, performance management, career pathing, and building a bench of future leads. - Redefine what good looks like beyond SLA adherence: user experience, proactive support, and measurable business impact. - Ensure SLA adherence across P1–P5 ticket tiers in Jira Service Management; review KPIs weekly and report trends to IT leadership monthly. - Champion the build-out of the Keel IT Help Center: request workflows, self-service content, and automation. - Build and maintain escalation paths, on-call coverage, and incident response procedures for end-user impacting events. - Own the device lifecycle: procurement standards, imaging, Intune enrollment, and decommission. - Identify and implement automation and AI-enabled support opportunities that reduce ticket volume. - Act as a thought partner to the SVP of IT on where the support function should be in 12–24 months. Microsoft 365 & Identity Platform - Own Keel’s Microsoft 365 and identity platform: Entra ID, Intune, and Exchange Online. - Drive Conditional Access policy design, PIM role tiering, and zero-trust implementation with the Cybersecurity & Compliance manager. - Serve as the internal Microsoft 365 / identity point of escalation for complex technical issues. Governance & Cross-Functional Collaboration - Support identity lifecycle projects, including HiBob to Entra ID provisioning and the PIM Policy rollout. - Participate in change control review and enforce the Change Control Request process for platform-impacting modifications. - Work with Finance, HR, Legal, and Operations to translate business requirements into IT solutions, and represent IT Support in broader IT planning. ## Qualifications Required - 8+ years leading an IT support or service desk function, including team leadership, hiring, and performance management. - Track record of building or meaningfully transforming a support team’s tooling, process, or culture. - Experience with SLA-based service delivery, ideally in Jira Service Management or a comparable ITSM platform. - Working knowledge of Microsoft 365 administration and identity concepts (Entra ID, Intune, Conditional Access). - Ability to think strategically about a team’s future state, not just manage today’s queue. - Clear communication with non-technical stakeholders up to the executive level. - Effective in a fast-paced environment with competing priorities. Highly Preferred - Experience building a multi-year roadmap or operating model for a support function. - Hands-on Jira Service Management and Confluence experience (practitioner and/or admin). - Exposure to AWS or another public cloud (Keel is migrating from Azure to AWS). - Microsoft certifications: MS-102 or SC-300. - Familiarity with SOC 2 or ISO 27001. - Exposure to AI tooling governance in an enterprise context. - Experience in a Nasdaq-listed or similarly regulated public company. - Familiarity with Power BI for IT operational reporting. Our compensation package includes a base salary within the below posted range, bonus, and a yearly equity grant. NYC $125,000—$165,000 USD ## About Keel Infrastructure ## Company Overview - **One-liner**: Keel Infrastructure develops and owns data centers and power assets across North America to support high-performance computing (HPC) and artificial intelligence (AI) workloads. - **Entity Type**: Public (NASDAQ/TSX: KEEL) - **Headquarters**: New York, NY, USA - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Digital and energy infrastructure - **Target customers**: B2B – hyperscalers, enterprise customers requiring high-density HPC/AI compute capacity - **Mission or purpose statement**: “Building high-performance, resilient infrastructure for long-term growth.” ## Products & Services - **Data Center Campuses**: Strategically located, energy-secure campuses (e.g., Panther Creek in Eastern Pennsylvania) designed for phased growth. Each site includes secured power, land, and connectivity. *Type*: Infrastructure / Real Estate / Development - **Power Assets**: Owned power generation and interconnection capacity, including 341 MW energized, 430 MW secured, and a total pipeline of 2.2 GW. *Type*: Energy / Power Generation - **Development Framework**: A repeatable, disciplined approach to site selection, permitting, construction, and community integration. *Type*: Service / Development Platform ## Market Standing - **Valuation/Market Cap**: Not disclosed (publicly traded – market cap available via stock exchange but not provided in search results) - **Key Metric**: Total pipeline of 2.2 GW (including 1.5 GW expansion capacity) - **Notable Investors/Partners**: Board includes Marc Wishansky (Independent Chairperson) and other independent directors; community partners include Panther Valley School District and local economic development groups. - **Growth Signals**: Rebranded and redomiciled to the U.S. in 2025; secured one of the largest power portfolios in its history; first megawatts expected to be delivered to customers as early as 2027; actively hiring across multiple disciplines. ## Competitive Advantages - **Strategic Sites**: Campuses located in high-barrier-to-entry markets near major metropolitan areas and hyperscale clusters, with cooler climates enabling free-cooling efficiencies. - **Secured Power**: Established interconnections and owned power capacity reduce timeline risk compared to competitors. - **Disciplined Development**: Repeatable framework for site selection and execution, ensuring consistent delivery. - **Community Integration**: Strong local partnerships (schools, workforce development) build long-term operational stability and social license. ## Strategic Focus - Deliver first customer megawatts by 2027 and scale beyond 2.2 GW total pipeline. - Continue expanding in high-demand, constrained power markets (e.g., Pennsylvania, Quebec). - Prioritize high-density HPC workloads (e.g., Vera Rubin GPUs) and AI infrastructure. - Invest in workforce development and community partnerships to sustain local talent pipelines. ## Why Work Here - **Culture**: Values of Respect, Accountability, Integrity, and Safety. Recognized as a Great Place to Work. Emphasis on collaboration, trust, and learning by doing. - **Work Environment**: Offices in New York, NY; Pittsburgh, PA; Montreal, QC; and field positions in Pennsylvania. Hybrid/remote policy not explicitly stated; many roles are on-site (power plants, campuses). - **Notable Perks**: Local hiring focus, competitive wages, clear career pathways, community impact opportunities (e.g., after-school programs, ADA upgrades). - **Engineering Culture**: Hands-on roles in OT infrastructure, power plant operations, construction, IT, and asset management. Team of industry experts across energy, construction, finance, and operations. ## Sources 1. [keelinfra.com – About](https://www.keelinfra.com/about) 2. [keelinfra.com – Homepage](https://www.keelinfra.com/) 3. [keelinfra.com – Careers](https://www.keelinfra.com/careers) 4. [job-boards.greenhouse.io – Keel Infrastructure Jobs](https://job-boards.greenhouse.io/keelinfrastructure) 5. 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