---
title: 'IT Support Services Lead at Naughty Dog'
canonical: 'https://feeny.ai/job/it-support-services-lead-naughty-dog-united-states-santa-monica-qqrhvnk1px88'
type: 'job'
last_seen: '2026-09-15'
---

# IT Support Services Lead at Naughty Dog

- **Company:** Naughty Dog
- **Location:** United States Santa Monica, CA
- **Compensation:** $133k–$167k
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/naughtydog/jobs/6099780004

## Job description

This is an on-site position in Santa Monica, California.

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5. We're also proud to say that The Last of Us Part I and Part II are now available for the first time on PC. Currently, we’re busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us!

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services and support operations across the studio. This role leads the support team, drives service excellence, and partners with studio leadership to deliver reliable, high-quality technology services that support both local and remote users.

The ideal candidate combines strong technical expertise with exceptional leadership and customer service skills. They are passionate about supporting creative and development teams, improving operational processes, and delivering an exceptional support experience.

What you will do:

- Lead, mentor, and manage the performance of the IT Support team, including contract support personnel, ensuring consistent service quality and operational excellence.
- Ensure timely, effective, and customer-focused support for local and remote users.
- Partner with IT and Studio Leadership to define and execute roadmaps for support services, end-user technologies, and future initiatives.
- Develop and improve service management practices, including KPIs, SLAs, workflows, automation, dashboards, reporting, and process optimization.
- Manage and improve enterprise applications and collaboration platforms, including Microsoft 365, Slack, Zoom, Teams, Jira, and related services.
- Oversee endpoint lifecycle management, including deployment, maintenance, patching, and hardware refresh programs.
- Partner with Engineering, Art, Production, and QA teams to improve support services, developer experience, and technology workflows.
- Evaluate and recommend improvements to endpoint technologies, user productivity tools, and support processes.
- Support the deployment and maintenance of desktop and development hardware as needed.
- Collaborate with stakeholders across the studio to troubleshoot issues, identify root causes, and improve development and support workflows.
- Partner with PlayStation Studios and other SIE teams to support shared initiatives and ongoing collaboration.
- Provide advanced technical escalation support and maintain technical documentation, procedures, and support standards.
- Assist with budgeting, cost analysis, vendor evaluations, and technology planning.
- Perform additional duties as assigned.

What skills you will use:

- 10+ years of IT experience, including 3+ years in a Support Lead, Manager, or similar leadership role.
- Experience supporting distributed Windows and Linux environments within a production, development, or studio setting.
- Experience leading teams, managing contractor resources, setting performance goals, conducting reviews, and mentoring technical staff.
- Strong written and verbal communication, customer service, organizational, and documentation skills.
- Experience administering and optimizing service management platforms such as Jira Service Management or ServiceNow, including workflow design, automation, dashboard creation, reporting, and process improvement.
- Experience administering Atlassian products, including Jira Service Management and Confluence.
- Experience developing, managing, and reporting on KPIs and SLAs.
- Experience managing endpoint technologies and desktop lifecycle programs, including support for development workstations, operating systems, performance troubleshooting, and user productivity tools in Windows and Linux environments.
- Strong understanding of endpoint imaging, software deployment, patch management, and desktop administration.
- Familiarity with virtualization technologies and virtual desktop environments.
- Familiarity with automation and endpoint management technologies.
- Experience with vulnerability management and endpoint security solutions such as Qualys, Tanium, or CrowdStrike.
- Experience with identity and access management platforms such as Okta or similar solutions.
- Ability to collaborate effectively with stakeholders at all levels to improve workflows, processes, and user experience.
- Ability to effectively communicate technical concepts to both end users and leadership.
- Ability to participate in on-call support rotations and respond to after-hours studio emergencies as needed.
- Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience.

Bonus skills:

- Experience supporting game development, content creation, or software engineering workflows.
- Familiarity with workstation performance tuning, hardware evaluation, and developer productivity tools.
- Familiarity with Microsoft Entra ID (formerly Azure Active Directory) and Microsoft cloud technologies.
- Familiarity with Linux (Ubuntu).
- Experience supporting Perforce environments and development pipelines.
- Familiarity with outsourcing pipelines and external development partnerships.
- Passion for games and game development.

The estimated USA base pay range for this zone (Los Angeles area) is listed below. This role may be eligible for additional compensation packages that includes annual bonus and other incentive plans. $133,300—$166,600 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our[Candidate Privacy Notice](https://www.playstation.com/legal/careers-privacy-notice/) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

## About Naughty Dog

## Company Overview
- **One-liner**: Naughty Dog is an award-winning first-party video game developer for Sony Interactive Entertainment, renowned for critically acclaimed franchises like Crash Bandicoot, Uncharted, and The Last of Us.
- **Entity Type**: Private (Subsidiary of Sony Interactive Entertainment / PlayStation Studios)
- **Headquarters**: Santa Monica, California, USA
- **Founded**: 1984 (42 years ago)
- **Founders**: Andy Gavin and Jason Rubin

## Core Business
- **Primary industry**: Video game development (AAA console/PC titles)
- **Target customers**: B2C (gamers and consumers on PlayStation platforms, with recent PC releases)
- **Mission or purpose statement**: To create cutting-edge, character-driven, and evocative games that push the boundaries of technology and storytelling, earning the trust of millions of players worldwide.

## Products & Services
- **Crash Bandicoot Series (1996-1999)**: Classic 3D platformer franchise that launched the studio into prominence.
- **Jak and Daxter Series (2001-2005)**: Action-adventure platformer series for the PlayStation 2.
- **Uncharted Series (2007-2022)**: Acclaimed third-person action-adventure series (Uncharted 4: A Thief’s End, Uncharted: The Lost Legacy). The franchise has sold over 41.7 million copies globally (as of 2017).
- **The Last of Us Series (2013-present)**: Critically acclaimed post-apocalyptic action-adventure franchise (The Last of Us, The Last of Us Part II). The series has spawned a successful HBO television adaptation.
- **Intergalactic: The Heretic Prophet (forthcoming)**: A new intellectual property (IP) announced for the PlayStation 5, the studio’s first new IP since The Last of Us.
- **ICE Team**: A central technology group within Sony’s Worldwide Studios that creates core graphics technologies, game engine components, and profiling tools for first-party titles.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private subsidiary of Sony Interactive Entertainment).
- **Key Metric**: The Uncharted franchise sold over 41.7 million copies by December 2017. The Last of Us Part II was released to massive critical and commercial success in 2020.
- **Notable Investors/Partners**: Parent company is Sony Interactive Entertainment (acquired in 2001). Key leadership includes Neil Druckmann (Head of Creative, President), Alison Mori (Studio Manager).
- **Growth Signals**: The studio is actively developing a new IP (Intergalactic: The Heretic Prophet) for the PS5, expanding its franchise into TV (The Last of Us on HBO), and has recently released games on PC. The studio has over 400 employees (as of July 2023) and has maintained a strong talent pipeline for decades.

## Competitive Advantages
- **Award-Winning Legacy**: Consistently delivers some of the highest-rated and most commercially successful games in the industry (multiple Game of the Year awards).
- **Proprietary Technology**: Home to the ICE Team, which develops cutting-edge graphics and engine technology used across Sony’s first-party lineup.
- **Narrative & Character Mastery**: Renowned for deep, cinematic storytelling and character-driven experiences that set industry standards.
- **Strong Brand & Franchise Power**: Owns some of the most iconic and beloved IPs in gaming (The Last of Us, Uncharted), creating a powerful ecosystem for sequels, remasters, and transmedia adaptations.
- **Stable Parent Company**: As a wholly-owned subsidiary of Sony, the studio enjoys financial stability and access to top-tier resources without the volatility of independent studios.

## Strategic Focus
- **New IP Development**: Actively developing *Intergalactic: The Heretic Prophet*, signaling a commitment to creating new worlds and stories beyond existing franchises.
- **Transmedia Expansion**: Successfully expanding *The Last of Us* into a major TV franchise on HBO, indicating a strategy to grow its IP beyond gaming.
- **Technical Innovation**: Continuing to push the boundaries of graphics, animation, and AI through the ICE Team and internal R&D.
- **PC & Multi-Platform Growth**: Releasing titles on PC (e.g., *The Last of Us Part I*), suggesting a strategy to reach a broader audience beyond PlayStation consoles.
- **Nurturing Talent**: Investing in a strong culture and career development to retain veteran staff while attracting new talent.

## Why Work Here
- **Award-Winning Studio**: Be part of a legendary team with over 35 years of history and multiple Game of the Year awards.
- **Cutting-Edge Technology**: Work on proprietary engine technology (ICE Team) and push the limits of console and PC hardware.
- **Culture & Collaboration**: The studio is known for a collaborative, passionate environment with minimal middle-management and a focus on creative excellence.
- **Comprehensive Benefits**: Offers a 401K plan with company match, comprehensive health/dental/vision insurance, generous PTO, fitness reimbursement, and a referral program.
- **Remote-Friendly**: Some roles (e.g., Associate QA Tester / Language Development Support) are listed as remote, and the studio is based in Santa Monica, CA.
- **Team-Building**: Wide variety of team-building events and a dog-friendly office culture.
- **Diverse Departments**: Opportunities across Programming, Art, Animation, Design, Production, QA, IT, Communications, and Editorial.

## Sources
1. [naughtydog.com](https://www.naughtydog.com/company)
2. [naughtydog.com](https://www.naughtydog.com/careers)
3. [greenhouse.io](http://job-boards.greenhouse.io/naughtydog)
4. [en.wikipedia.org](https://en.wikipedia.org/wiki/Naughty_Dog)

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