---
title: 'IT Support Specialist at AlertMedia'
canonical: 'https://feeny.ai/job/it-support-specialist-alertmedia-austin-awrqbf0b4p4d'
type: 'job'
last_seen: '2026-10-20'
---

# IT Support Specialist at AlertMedia

- **Company:** AlertMedia
- **Location:** Austin, TX
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8837083002

## Job description

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays of

The IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs.  This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation.

Who you are:

You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management.

What you get to do every day:

- Provide first level support of end users technology related issues in a prompt, courteous manner
- Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues
- Guide users through problem solving processes using clear communication.
- Train and educate users on basic software and hardware functionality
- Prioritize and manage multiple tickets at a time through the ticketing system
- Install and configure laptops and peripheral equipment according to standards and guidelines
- Remotely assist with onboarding new users globally
- Assist with password resets, multifactor resets and other account-related tasks
- Provide support for printers, including installation, configuration, and resolving printing issues
- Help maintain accurate inventory records of all technology equipment
- Maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date
- Help maintain VOIP phone systems and softphone applications
- Resolve connectivity issues with VPN and WiFi
- Document technical procedures, solutions, and best practices for future reference
- Escalate complex issues to higher-level IT staff or vendors as needed
- Contribute to AlertMedia’s culture, values and vision for the future

What you bring to the role:

- 1 to 3 years of experience in a technology support role
- Excellent troubleshooting skills
- Experience with Windows 10/11 and Mac OS required
- Experience with Microsoft Entra and Exchange preferred
- Basic understanding of TCP/IP protocol and basic network troubleshooting skills
- Experience with Jira, & Azure a plus
- Working knowledge of Microsoft Office application suite
- Tons of energy, humor, compassion, and enthusiasm
- Patience, empathy, and kindness while working with frustrated users
- The ability and desire to work in a fast-paced challenging environment
- Outstanding communication skills and ability to effectively work cross-functionally
- Proven ability to coordinate access requests across multiple departments, internal IT partners, and dependent teams while maintaining accuracy, urgency, and clear communication
- This position is full time, in-office Monday through Friday but may require occasional after-hours or on-call support
- Must be able to lift and move IT equipment as needed

Location: Austin, TX. This is an in-office position 5 days a week in our beautiful downtown Austin, Texas headquarters

Sponsorship: AlertMedia does not sponsor candidates. Must have legal authorization to work in the US without sponsorship now and in the future

Why you’ll love working at AlertMedia:

- Competitive base salary + Company-wide bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
- Ongoing career development opportunities with our Learning and Development team

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/).

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

## About AlertMedia

## Company Overview
- **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Austin, Texas, USA
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management
- **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise)
- **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events.

## Products & Services
- **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets.
- **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes.
- **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers.
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**:
  - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth
  - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights
  - Named a Best Place to Work by Austin Business Journal for seven consecutive years
  - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In
  - Recognized as one of Forbes’ top 500 startup employers
  - 98% employee recommendation rate, NPS score of +87

## Competitive Advantages
- **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers).
- **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes.
- **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy.
- **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities.

## Strategic Focus
- **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment).
- **Global expansion**: Continued growth in international markets and scaling the customer base across industries.
- **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management.

## Why Work Here
- **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years.
- **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility.
- **Benefits**:
  - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents)
  - Flexible PTO (unlimited, no counting days)
  - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers
  - 6-week paid sabbatical after 6 years of service
  - Company-wide annual bonus based on collective success
  - Tuesday lunches with company updates from leadership
  - Quarterly volunteer opportunities and team celebrations
- **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure.

## Sources
1. [alertmedia.com - About Us](https://www.alertmedia.com/about/)
2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/)
3. [alertmedia.com - Homepage](https://www.alertmedia.com/)
4. [greenhouse.io - Jobs at AlertMedia](https://job-boards.greenhouse.io/alertmedia/jobs/8400142002)

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