---
title: 'IT Support Specialist at Bjak'
canonical: 'https://feeny.ai/job/it-support-specialist-bjak-malaysia-28xwtne4spxs'
type: 'job'
last_seen: '2026-10-16'
---

# IT Support Specialist at Bjak 

- **Company:** [Bjak ](https://feeny.ai/companies/bjak)
- **Location:** Malaysia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/bjakcareer/0a296d31-1640-4005-b6e2-9e35f832db5d

## Job description

## About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.

## What You'll Do

- Provide day-to-day IT support to employees for PC and laptop-related issues
- Troubleshoot common hardware and software problems (Windows / macOS)
- Perform laptop and PC setup, reset, reformatting, and device handover
- Support new joiner onboarding, including:
- Laptop and device setup
- Lark account creation and access support
- Assist with IT asset management, including:
- Tracking laptops and PCs in use
- Cleaning up, formatting, and preparing unused devices
- Maintain basic IT housekeeping to ensure devices are organised and ready for use
- Respond to IT support requests in a timely and professional manner
- Escalate more complex issues when required

## Requirements

- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
- Experience in IT support, helpdesk, or desktop support roles
- Comfortable supporting PCs and laptops (Windows and/or macOS)
- Experience with:
- Device setup, reset, and reformatting
- Basic software and hardware troubleshooting
- Familiar with collaboration tools and user account setup (experience with Lark is a plus)
- Organized, hands-on, and willing to support day-to-day operational needs
- Good communication skills and patience when assisting non-technical users

Good to Have

- Experience supporting fast-growing or startup environments
- Basic understanding of IT inventory or asset management
- Exposure to onboarding/offboarding IT processes
- Familiarity with basic IT documentation

## Benefits

- Do something meaningful - be part of a company improving financial access across ASEAN
- Fast-moving, practical, and impact-driven work environment
- International work environment with a flat organisation structure
- Clear and hands-on role with real day-to-day impact
- Great learning exposure across IT, HR, and operations
- Competitive salary
- Casual work attire

## About Bjak 

## Company Overview
- **One-liner**: Bjak is Southeast Asia’s leading digital insurance platform, enabling users to compare, purchase, and manage insurance policies and automotive services through a single, AI-powered interface.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Selangor, Malaysia
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Insurtech / Financial Services (with a growing automotive service vertical)
- **Target customers**: B2C (individuals seeking insurance and car repairs), B2B (partnerships with 16 insurers and workshop networks)
- **Mission**: “To develop technology‑based solutions to improve financial inclusion.”

## Products & Services
- **Insurance Platform (SaaS / Marketplace)**: Compare quotes from 16 insurers, purchase policies, manage claims, and access 24/7 VIP support. Supported by an AI agent.
- **Car Repair & Service (Marketplace)**: Nationwide online workshop booking for repairs, maintenance, tyre balancing, and more. Includes pay‑later options (installments from RM10/month).
- **Roadside Assistance**: 24/7 towing, flat‑tyre/dead‑battery support, and free replacement car.
- **Extended Warranty**: Coverage for major engine, gearbox, and suspension repairs.
- **Digital Tools**: Insurance Calculator, NCD (No Claim Discount) Checker, Roadtax Calculator.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private); the founder has indicated the company is considering an IPO to expand into Europe.
- **Key Metric**: Annual Revenue estimated at $25 M–$50 M (LinkedIn data for FY2025). Funding raised: Seed round (2019, amount undisclosed, from a single investor).
- **Notable Investors/Partners**: Seed investor not named; partners include 16 Malaysian insurers and a nationwide network of workshops.
- **Growth Signals**: 8 M+ users across Southeast Asia; 32.2% YoY headcount growth (100 employees); 356 open positions (up 278.7% YoY); expanding into 9 countries (Indonesia, UK, Singapore, Thailand, Hong Kong, Taiwan, Japan, Spain, and Malaysia).

## Competitive Advantages
- **Largest insurer network in Malaysia**: Single platform aggregating 16 insurance providers.
- **Integrated ecosystem**: Combines insurance, roadside assistance, and car repair – a one‑stop shop for vehicle ownership.
- **AI & automation**: Uses AI agents to simplify policy selection and claims processes.
- **Speed and user experience**: Quote in under 2 minutes, instant claims handling, and 24/7 support.

## Strategic Focus
- **Geographic expansion**: Entering European markets, with an IPO under consideration.
- **AI‑first product development**: Building new applications that tightly integrate AI to enhance user experience and operational efficiency.
- **Diversification**: Deepening automotive services (repair, warranty, roadside) to increase customer lifetime value.
- **Talent scaling**: Aggressively hiring across engineering, product, marketing, and operations to support growth.

## Why Work Here
- **Culture**: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- **Work Environment**: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- **Engineering Focus**: Lean, autonomous teams that prioritise product excellence and swift delivery.
- **Career Growth**: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- **Note on Employer Rating**: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.

## Sources
1. [bjak.my](https://bjak.my/en) – Official website (product overview, mission)
2. [bjak.my/en/career](https://bjak.my/en/career) – Career page (culture, values)
3. [jobs.ashbyhq.com/bjakcareer](https://jobs.ashbyhq.com/bjakcareer) – Active job listings and team descriptions
4. [linkedin.com/company/bjak](https://my.linkedin.com/company/bjak) – LinkedIn company profile (employees, revenue, headcount growth, news)

## Other roles at Bjak 

- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-singapore-987qf3vsd0zq) — Singapore
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-china-bxsrdkd66hgr) — China
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-united-kingdom-z98jw1k5egw9) — United Kingdom
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-poland-txjtz7jdgs74) — Poland
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-spain-k0m2rh4r7fws) — Spain
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-portugal-hh8shsw3jbmd) — Portugal
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-germany-8c0d05qv2tfw) — Germany
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-sweden-j9r4gpjzs7rv) — Sweden
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-ireland-8sssycs43rw7) — Ireland
- [Machine Learning Engineer, Applied AI](https://feeny.ai/job/machine-learning-engineer-applied-ai-bjak-switzerland-eg7mdqs91y3j) — Switzerland