--- title: 'IT Support Specialist at BrightEdge' canonical: 'https://feeny.ai/job/it-support-specialist-brightedge-san-mateo-3794bpcwxjwf' type: 'job' last_seen: '2026-10-15' --- # IT Support Specialist at BrightEdge - **Company:** BrightEdge - **Location:** San Mateo, CA - **Compensation:** $26–$28/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/brightedge/4184f981-746e-45f2-811d-6f3a23ba52f4 ## Job description Shape the future of Search. ## About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape. What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career. ## About the Role This role requires reliable transportation and ability to commute from our San Mateo Office to our Data Center in the San Jose area as needed. We are seeking an IT Support Specialist to provide hands-on technical support, troubleshoot hardware and software issues, and ensure reliable day-to-day IT operations. This role will split time between our San Mateo headquarters and our data center in the San Jose area, supporting employees, IT infrastructure, and equipment across both locations. Responsibilities include supporting Windows and macOS environments, Microsoft 365 applications, user accounts, network connectivity, endpoint security, and IT asset management. The ideal candidate is a proactive problem-solver with strong technical, communication, and customer service skills who is comfortable working in both an office and data center environment. How You'll Spend Your Time: - End-User Support: Provide technical support for Windows and macOS computers, applications, printers, and peripherals. - Microsoft 365 Support: Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive. - Ticket Management: Track support requests, document troubleshooting steps, and escalate issues as needed. - Employee Lifecycle Support: Manage onboarding and offboarding, including device setup, account access, and equipment recovery. - Account & Access Management: Support user accounts, permissions, MFA, and password resets. - Network Troubleshooting: Resolve basic connectivity issues involving Wi-Fi and VPN. - IT Asset Management: Maintain equipment inventories and technical documentation. - Endpoint Security: Follow security protocols and assist with Microsoft Defender for Endpoint updates and patching. We're Excited About You if You Have: - IT Support Experience: 2+ years in IT support, help desk, or desktop support. - Technical Proficiency: Hands-on experience supporting Windows, macOS, and Microsoft 365. - Identity & Access Management: Familiarity with Active Directory or Microsoft Entra ID. - Networking & Security: Basic understanding of network connectivity and endpoint security. - Ticketing Systems: Experience with support platforms such as Zendesk. - Communication & Troubleshooting: Strong problem-solving, customer service, and communication skills. - Time Management: Ability to prioritize requests, work independently, and collaborate across teams. - Education: Associate degree in IT or a related field, or equivalent practical experience. - Physical Requirements: Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment. Bonus Points if You Have: - Endpoint Management: Experience with Microsoft Intune or JAMF. - IT Asset Management: Familiarity with equipment inventory and conference room technology. - Scripting: Basic PowerShell or scripting experience. - Data Center Operations: Experience installing servers, managing rack cabling, and troubleshooting hardware. - Remote Management Tools: Familiarity with iDRAC, iLO, or similar platforms. - Change Management: Ability to follow change procedures and coordinate with data center staff. - Certifications: CompTIA A+, Network+, or relevant Microsoft certifications ## How we work BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work. ## About BrightEdge ## Company Overview - **One-liner**: BrightEdge provides an enterprise AI-powered SEO and content performance marketing platform that helps brands optimize their digital content for visibility across search engines, AI overviews, and chatbot results. - **Entity Type**: Private (Venture-backed; last known funding: Series D) - **Headquarters**: Foster City, California, USA - **Founded**: 2007 - **Founders**: Jim Yu (CEO) and Lemuel Park (CTO) ## Core Business - **Primary Industry**: Enterprise SEO Software / Content Performance Marketing / AI Search Optimization - **Target Customers**: B2B; Enterprise; Global brands (counts 57 of the Fortune 100 among its 2,400+ customers, including Microsoft, Visa, Best Buy, IKEA, Salesforce, JP Morgan Chase & Co.) - **Mission**: To transform online content into tangible business results—traffic, engagement, and revenue—by giving marketers a single source of truth across all digital channels, including AI-powered search. ## Products & Services - **BrightEdge Platform (Core)**: An enterprise SEO and content performance platform powered by a proprietary AI engine called DataMind. It provides real-time measurement of digital content engagement across search, social, and mobile. - **Generative Parser (AI Search)**: A proprietary AI tool that tracks and measures brand visibility in AI-generated search results across Google AI Overviews, ChatGPT, Claude, and Perplexity. This is a key differentiator in the emerging AEO (Answer Engine Optimization) market. - **Content Performance Marketing**: A suite that helps brands predictably plan, optimize, and measure campaigns based on real content performance data. - **BrightEdge Certification**: An industry-leading training and certification program for marketers using the platform. - **Professional Services & Customer Success**: Dedicated teams (led by CRO Tim Compton and Chief Customer Officer Ran Van Riper) that partner with customers to establish, optimize, and transform their digital strategy. ## Market Standing - **Valuation**: Not publicly disclosed (private company). - **Key Metric (Annual Revenue)**: Approximately **$100M** as of recent reports. - **Total Funding**: **$61.9M** raised. - Series D (2013): $42.8M led by Insight Partners. - Series C (2012): $12.6M led by Intel Capital. - Series B (2010): $6.5M led by Battery Ventures. - Series A (2008): Undisclosed amount. - **Notable Investors/Partners**: Insight Partners, Intel Capital, Battery Ventures. - **Growth Signals**: - Headcount of **406 employees**, representing a **+23.5% YoY increase** (+117 people). - Has acquired **Oncrawl** (2022), expanding technical SEO capabilities. - Operating at the center of a rapidly evolving market (AI search and AEO). - LinkedIn follower growth of **+104.3% yearly**. ## Competitive Advantages - **First-Mover in AI Search Measurement**: The Generative Parser has been tracking AI search results since 2023, well ahead of most competitors. This data is cited by major outlets (WIRED, Forbes, Search Engine Land). - **Proprietary AI Engine (DataMind)**: Differentiated from generic tools by its web-wide, real-time measurement capability across all digital channels. - **Deep Enterprise Lock-In**: Serves 57 of the Fortune 100; used by over 20,000 digital marketing professionals across 8,400 brands. High switching costs due to integration and certification. - **End-to-End Platform**: Covers the full content lifecycle—planning, creation, optimization, and measurement—including the new AI overview space. - **Patented Technology**: Holds patents in Search Share of Voice and Search Opportunity Forecasting. ## Strategic Focus - **Winning in the AI Search Market**: The company is heavily pivoting to establish itself as the leader in "AI Search" and "Answer Engine Optimization (AEO)," positioning its platform as the essential tool for brands trying to be visible in Google AI Overviews, ChatGPT, and other generative AI interfaces. - **Content Performance Marketing**: Moving beyond traditional SEO to a holistic model where content marketing spend is directly tied to ROI and measured against real performance data. - **Global Expansion**: Maintaining and growing offices in key markets (US, UK, India, Australia, Canada) to serve a global enterprise client base. - **Product Innovation via AI**: Continuously updating the Generative Parser and DataMind to adapt to the fast-changing landscape of search and AI. ## Why Work Here - **High-Impact Work**: Employees work on a platform used by the world’s most recognizable brands (Microsoft, Visa, Best Buy), directly influencing how those companies connect with customers. - **Culture of Ownership and High Standards**: The company describes itself as "results-oriented" with "clear ownership" and a "high accountability" culture. It seeks driven individuals who can take initiative. - **Clear Growth Paths**: The company emphasizes structured onboarding, ongoing development, and defined advancement opportunities. Most roles follow a 4-6 step interview process. - **Intersection of Emerging Tech**: Employees operate at the intersection of search, content, and AI, gaining highly relevant experience in a market that is reshaping digital marketing. - **Office/Hybrid Policy**: The company has a strong "onsite culture" and expects candidates to visit an office as part of the final interview stages. Offices are primarily in the US (Foster City HQ, San Mateo, New York, Chicago, Cleveland) and London. - **Company Perks & Culture**: Received a 3.0/5.0 employer rating (with compensation at 3.1 and career growth at 3.2), though work-life balance scores lower (2.4). The focus is on professional growth and making a visible impact. ## Sources 1. [BrightEdge About Page](https://www.brightedge.com/about) 2. [BrightEdge Leadership Page](https://www.brightedge.com/about/leadership) 3. [BrightEdge Careers Page](https://www.brightedge.com/careers) 4. [BrightEdge LinkedIn Company Page](https://linkedin.com/company/brightedge) 5. [BrightEdge Jobs (Lever)](https://jobs.lever.co/brightedge) ## Other roles at BrightEdge - [Customer Success Manager, Search Marketing Analytics- London](https://feeny.ai/job/customer-success-manager-search-marketing-analytics-london-brightedge-london-k35pnbafb89p) — London, United Kingdom - [Manager, Customer Success- OmniChannel](https://feeny.ai/job/manager-customer-success-omnichannel-brightedge-cleveland-y24x39jh938q) — Cleveland, OH - [Sr. Analyst- Revenue Operations](https://feeny.ai/job/sr-analyst-revenue-operations-brightedge-chicago-8bndfq5wqkx0) — Chicago, IL - [Sr. Engagement Manager- Professional Services](https://feeny.ai/job/sr-engagement-manager-professional-services-brightedge-multiple-locations-akeqa828jvcg) — Multiple Locations - [Director, Customer Success- OmniChannel](https://feeny.ai/job/director-customer-success-omnichannel-brightedge-cleveland-4vscze218dek) — Cleveland, OH - [Inbound Sales Representative](https://feeny.ai/job/inbound-sales-representative-brightedge-cleveland-src5q9x6d2y0) — Cleveland, OH - [Customer Success Manager, OmniChannel](https://feeny.ai/job/customer-success-manager-omnichannel-brightedge-cleveland-xrp35dtde8dk) — Cleveland, OH - [Account Executive](https://feeny.ai/job/account-executive-brightedge-new-york-4dc4v4wehsv6) — New York, NY - [Strategic Account Manager - London](https://feeny.ai/job/strategic-account-manager-london-brightedge-london-newenasaqpps) — London, United Kingdom - [Account Executive](https://feeny.ai/job/account-executive-brightedge-san-mateo-qmneh6ykbnas) — San Mateo, CA