--- title: 'IT Support Specialist at Campus' canonical: 'https://feeny.ai/job/it-support-specialist-campus-phoenix-rb7kyt4kfqt1' type: 'job' last_seen: '2026-10-18' --- # IT Support Specialist at Campus - **Company:** Campus - **Location:** Phoenix, AZ - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/campus/3f35896b-c0df-4d86-ab5d-29e97cd98ccc ## Job description ## About Campus [Campus](https://campus.edu/) is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students, and they can’t afford to wait. At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills, ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's [Most Innovative Companies of 2024](https://c212.net/c/link/?t=0&l=en&o=4289374-1&h=905796532&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4174213-1%26h%3D410953500%26u%3Dhttps%253A%252F%252Fwww.fastcompany.com%252F91036638%252Fcampus-most-innovative-companies-2024%26a%3DMost%2BInnovative%2BCompanies%2Bof%2B2024&a=Most+Innovative+Companies+of+2024). We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us! ## About the Role The Technology Support Team at Campus plays a critical dual role providing responsive support to both our students and faculty, as well as to our internal corporate staff. We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment. You will be the go-to person for troubleshooting devices such as laptops, internet hotspots, and web applications, while also managing Mobile Device Management (MDM) accounts. Additionally, you will play a hands-on role in our hardware lifecycle by refurbishing physical device returns so they are ready to be redeployed to students. You understand that technical issues can be frustrating, and you approach every challenge with patience, empathy, and persistence. If there’s a problem, you don’t rest until it’s solved. This role is currently remote but will transition to a hybrid schedule over time. Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration. Regular working hours are Monday–Friday from 1:00 pm to 10:00 pm PT. You’re excited about this opportunity because you will… - Provide Mission-Critical Support: Respond quickly and accurately to student and faculty technical support needs across multiple channels to ensure learning never stops. - Empower Students: Help students troubleshoot hardware (laptops, hotspots) and software (web applications, browser permissions), while simultaneously increasing their digital literacy skills. - Manage Digital Identities: Support device management and account provisioning for students across multiple platforms. - Oversee Tech Lifecycles: Order and manage replacement devices for students. Manage the "bench" by repairing and refurbishing returned equipment for future use. - Collaborate Cross-Functionally: Partner with Admissions, Student Success, and Onboarding teams to improve the end-to-end student experience. - Build the Playbook: Identify patterns and trends in support tickets to create proactive solutions and documentation that prevent future issues. We’re excited about you because… - You are a Technical Translator: You have at least 2 years of customer-facing technical support experience. You can translate complex jargon into simple, actionable instructions for non-technical users. - You are a Power User: You have hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting. - You are a Connectivity Expert: You understand home Wi-Fi and ISP troubleshooting, including power-cycling and signal strength diagnostics for cellular hotspots. - You are Process-Oriented: You have worked with Zendesk/Kustomer/Salesforce or similar ticketing systems and value ticket hygiene, accuracy, and punctuality. - You are Empathetic & Patient: You possess high empathy and de-escalation skills, remaining supportive even when students or faculty are frustrated. - You are Adaptable: You thrive in a startup environment characterized by ambiguity and rapid change. - You are Reliable: You are willing to work a flexible schedule, including occasional evenings and weekends, to support our live online classes. - This role is a remote position based in Phoenix, AZ. Candidates must be located in or near the Phoenix area to be eligible. Working hours are Monday–Friday from 1:00 PM to 10:00 PM PT. Nice to Have: - MDM Experience: Familiarity with Google Admin Console, Intune, or Jamf. - Virtual Classroom Tools: Admin-level knowledge of Zoom or Google Meet permissions. - Educational Context: Experience in a Higher Education or K-12 IT environment. - Preferred Certifications: - Foundational: CompTIA A+ or Google IT Support Professional Certificate. - Systems: Google Workspace Administrator or Microsoft 365 Certified: Endpoint Administrator. - Networking: CompTIA Network+. - Service: ITIL 4 Foundation or HDI-Desktop Support Technician. What you’ll get: - A compensation package that includes a base salary ($47,000 - $56,000) + equity grant - Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized. - Medical Insurance + free Dental and Vision Insurance - 401(k) match - Fertility benefits via Carrot - Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office) - Flexible Time Away + paid holidays - Social events - happy hours, birthday celebrations, holiday parties, & more! - Opportunity to make an impact – you’ll be an integral player in bringing our vision to life Where we’re located: Phoenix, AZ Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens. ## About Campus ## Company Overview - **One-liner**: Campus is an accredited online college offering two-year associate degrees taught live by professors from top universities, designed to be affordable, career-focused, and a launchpad for further education or employment. - **Entity Type**: Private (funding from prominent venture investors) - **Headquarters**: New York, NY, USA - **Founded**: Not publicly available (the institution has operated since 1999 as MTI College; the modern campus.edu brand was launched in the early 2020s) - **Founders**: Tade Oyerinde (Chancellor & Founder) ## Core Business - Primary industry: Education technology (EdTech) / Higher education - Target customers: B2C – students seeking an affordable, accelerated, and supported college experience, including career changers and those planning to transfer to four-year universities. - Mission statement: “Our mission is to maximize access to world-class education, preparing students for academic, career, and life success.” [campus.edu/about] ## Products & Services - **Online Associate Degree Program**: A two-year, fully online program offering live, synchronous classes taught by professors who also teach at Princeton, Stanford, Howard, and other top universities. Degrees are offered in Business, Healthcare, and IT. Students receive a personal success coach, unlimited math and writing tutoring, and – for eligible students – a laptop and mobile Wi‑Fi at no extra cost. [campus.edu] - **Transfer Pathway**: After completing their associate degree, students are supported in transferring to four-year institutions. This is a core part of the Campus model. [campus.edu] ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: As of May 14, 2026, Campus served **3,178 students** with a **70% graduation rate** for full‑time, first‑time students. [campus.edu/about] - **Notable Investors / Partners**: General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal. [campus.edu/careers] - **Growth Signals**: Named one of Fast Company’s “Most Innovative Companies” of 2024. Over 100 professors on the teaching team. The company is actively expanding its physical footprint with offices in New York, Sacramento, and Atlanta. [campus.edu/careers, campus.edu/about] ## Competitive Advantages - **Low Tuition**: Tuition is capped at the maximum Pell Grant amount, making the program effectively free or very low‑cost for eligible students. - **Elite Faculty**: Students learn live from professors who teach at prestigious universities – a differentiating factor versus many other online colleges. - **High‑Touch Support**: Dedicated personal success coaches, 24/7 tutoring, and technology provision (laptops/hotspots) remove common barriers to completion. - **Accreditation**: Campus is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC), with a track record since 1999. ## Strategic Focus - Scaling enrollment while maintaining high graduation rates and student satisfaction. - Expanding degree program offerings and strengthening transfer partnerships with four‑year universities. - Continuing to invest in proprietary technology and student‑success models to drive outcomes. ## Why Work Here - **Mission‑Driven**: Employees are united by the goal of reimagining higher education and making it accessible. Values include “Make history,” “Student experience obsessed,” and “Owners, not renters.” [campus.edu/careers] - **Culture & Ratings**: Glassdoor rating of **4.6/5** (29 reviews), with 95% approval of CEO Tade Oyerinde. Culture scores high on “Culture & Values” (4.6) and “Compensation & Benefits” (4.5). [glassdoor.com] - **Work Model**: Hybrid – Mondays and Fridays remote; Tuesdays, Wednesdays, and Thursdays in‑office. Offices in New York (Tribeca), Sacramento, and Atlanta. [campus.edu/careers] - **Perks**: Equity for all employees, heavily subsidized health insurance (free dental & vision), 401(k) match up to 3%, flexible time off, fertility benefits (Carrot), daily catered lunch, dog‑friendly office, and regular social events (Spring Fling, Summer Soirée, etc.). [campus.edu/careers] - **Engineering & Product Environment**: Emphasis on building a pioneering technology platform. The Chief Technology Officer is Jerome Pesenti. The company values “progress over perfection” and empowers team members to own their work. [campus.edu/careers] ## Sources 1. [campus.edu/careers](https://campus.edu/careers) 2. [campus.edu/about](https://www.campus.edu/about) 3. [campus.edu](https://www.campus.edu/) 4. [glassdoor.com](https://www.glassdoor.com/Reviews/Campus-edu-Reviews-E9687923.htm) 5. 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