---
title: 'IT Support Specialist at DICE'
canonical: 'https://feeny.ai/job/it-support-specialist-dice-london-bme8t4dv60h2'
type: 'job'
last_seen: '2026-09-05'
---

# IT Support Specialist at DICE

- **Company:** DICE
- **Location:** London, United Kingdom
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/dicefm-careers/jobs/4969186101

## Job description

IT Support Specialist - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)

At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.

## About the role

You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.

You will

- Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup.
- Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions.
- Provide AV support for meeting rooms, all-hands, event spaces and office technology.
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
- Document runbooks, processes, and internal guides clearly and consistently.
- Support 25 Windows devices via Intune users (alongside our primary macOS environment).
- Use available platforms to automate common requests and reduce toil.

You are

- Genuinely passionate about live music and events.
- Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
- Organised and dependable, comfortable juggling multiple tasks without dropping quality.
- A self-starter who takes ownership of tasks end-to-end with minimal oversight.
- Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
- Collaborative by nature.

You'll need

Core IT skills

- Solid macOS software/hardware support.
- Experience with MDM tools (Kandji, Jamf, Intune, or similar).
- Identity and access management —  Google Workspace, SSO and other SaaS platforms.

Mindset

- You ask "why does this keep happening?" before closing a ticket.
- You're comfortable with ambiguity and can prioritise without hand-holding.
- You write things down — runbooks, notes, decisions.
- You want to understand how things work, not just fix symptoms.

## Nice to Have

- Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
- Any Slack bot, webhook, or internal tooling project you've built — even a small one.
- Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.

## About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more [diverse, equitable and inclusive DICE](https://dice.fm/diversity-equity-inclusion).

We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our [Candidate Privacy Policy](https://dicefm.zendesk.com/hc/en-gb/articles/4417436177681-United-Kingdom-Privacy-Policy-for-Job-Candidates).

We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans

If you would like more information about how your data is processed, please contact us.

## About DICE

## Company Overview
- **One-liner**: DICE is a ticketing and live event discovery platform that fights scalping and makes buying tickets for concerts, festivals, clubs, and comedy shows easy and fair.
- **Entity Type**: Private (Series C, $202M total funding)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Phil Hutcheon

## Core Business
- **Primary industry**: Live event ticketing and event discovery
- **Target customers**: B2C (fans attending live events) and B2B (venues, promoters, and artists)
- **Mission statement**: To bring people together through live shows by creating a platform that makes going out easy, fair, and inclusive.

## Products & Services
- **DICE App (Mobile & Web)**: A ticketing platform where fans can search, browse, and buy tickets to live events. Key features include upfront pricing (no hidden fees), anti-scalping measures, personalised recommendations, and a waitlist system for sold-out shows. Type: SaaS / Mobile App.
- **Venue & Promoter Platform**: A back-end suite for venues and promoters to manage ticket sales, audience data, and event logistics. Type: SaaS.
- **Live Streaming (Historical)**: During the COVID-19 pandemic, DICE pivoted to a live streaming service, allowing fans to buy tickets to private, virtual shows. Type: Service (legacy offering).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $39.5M (as of latest estimates). Total funding of $202M across 7 rounds.
- **Notable Investors/Partners**: Investors include SoftBank Vision Fund (led Series C), Tony Fadell (Nest co-founder, iPod inventor), Xavier Niel (French billionaire), and early investors Mustafa Suleyman and Demis Hassabis (DeepMind co-founders). Key partner: Appointed primary ticketing partner for London’s Alexandra Palace in May 2023.
- **Growth Signals**: Operates in 16 countries (including the US, Spain, Italy, France, and Germany). Employs 233 people. In January 2025, DICE sold Boiler Room (acquired in 2021) to Superstruct Entertainment. Headcount has seen a slight YoY decrease (-5.1%, -19 people) as of latest data.

## Competitive Advantages
- **Anti-Scalping Technology**: DICE’s core differentiator is its strong stance against ticket touting and price gouging. The platform uses rotating barcodes, limits on ticket transfers, and upfront pricing to ensure fans pay a fair price.
- **Fan-First Experience**: The app provides a seamless, hassle-free purchasing experience with personalised recommendations, making it a beloved alternative to legacy ticketing platforms.
- **Artist & Venue Relationships**: DICE has built a strong network of world-class venues and promoters, securing exclusive partnerships and a reputation for fair dealing.

## Strategic Focus
- **Global Expansion**: DICE is actively expanding its sales presence across North America and Europe, with numerous Sales Lead roles open in cities like Austin, Berlin, Paris, and Milan.
- **Platform Growth**: The company is investing in its data, engineering, and product teams to enhance personalisation, scalability, and the overall user experience.
- **Reinforcing the Core**: After selling Boiler Room, DICE is refocusing on its primary ticketing and discovery mission, streamlining operations to strengthen its core business.

## Why Work Here
- **Culture & Mission**: DICE is described as a place “where fans get to work.” The culture is built on passion for live events, with core values of being actively responsible, keeping commitments, and supporting teammates. [dice.fm](https://dice.fm/jobs?lng=en)
- **Hybrid Working**: In London, the team works from the Dalston office at least three days a week. Other locations also adopt a hybrid policy. [dice.fm](https://dice.fm/jobs?lng=en)
- **Benefits & Perks**: Comprehensive package including private medical insurance, mental health support, enhanced parental leave from day one, carers leave, monthly ClassPass credits, volunteering days, summer hours, and discounts on events. [dice.fm](https://dice.fm/jobs?lng=en)
- **Engineering & Data Focus**: The company is actively hiring for Backend Engineers, Data Engineers, and Platform Product Managers, indicating a strong investment in its technical foundation. [greenhouse.io](http://job-boards.eu.greenhouse.io/dicefm-careers)
- **Visa Sponsorship**: DICE can sponsor visas for particular roles and offices, offering transparency early in the recruitment process. [dice.fm](https://dice.fm/jobs?lng=en)

## Sources
1. [dice.fm - Careers Page](https://dice.fm/jobs?lng=en)
2. [dice.fm - About Page](https://dice.fm/about?lng=en)
3. [linkedin.com - DICE Company Profile](https://www.linkedin.com/company/dice-fm)
4. [dice.fm - Homepage](https://dice.fm/?lng=en)
5. [greenhouse.io - DICE Jobs Board](http://job-boards.eu.greenhouse.io/dicefm-careers)

## Other roles at DICE

- [Assets & Operations Coordinator, North America](https://feeny.ai/job/assets-operations-coordinator-north-america-dice-new-york-h70pakfqh6cc) — New York, NY
- [Localisation Specialist](https://feeny.ai/job/localisation-specialist-dice-argentina-jdph8081np7q) — Argentina
- [Account Manager, North America (Spanish-speaking)](https://feeny.ai/job/account-manager-north-america-spanish-speaking-dice-texas-cgj5106fyyd7) — Texas
- [Account Manager, North America (Spanish-speaking)](https://feeny.ai/job/account-manager-north-america-spanish-speaking-dice-mexico-city-p58b0wyj6esb) — Mexico City, Mexico
- [Senior Sales Lead, North America - Charlotte](https://feeny.ai/job/senior-sales-lead-north-america-charlotte-dice-charlotte-yhmphvsahtys) — Charlotte, NC
- [Senior Sales Lead, North America - Columbus](https://feeny.ai/job/senior-sales-lead-north-america-columbus-dice-columbus-dp0r0ppbjz0y) — Columbus, OH
- [Senior Sales Lead, North America - Houston](https://feeny.ai/job/senior-sales-lead-north-america-houston-dice-houston-5mm0075fve11) — Houston, TX
- [Sales Lead, North America - Denver](https://feeny.ai/job/sales-lead-north-america-denver-dice-denver-b447wmgcajc0) — Denver, CO
- [Sales Lead, North America - Dallas](https://feeny.ai/job/sales-lead-north-america-dallas-dice-dallas-3dswj7jrd5s6) — Dallas, TX
- [Sales Lead, North America - Houston](https://feeny.ai/job/sales-lead-north-america-houston-dice-houston-y66wbwf8ym37) — Houston, TX