--- title: 'IT Support Specialist at DYOPATH' canonical: 'https://feeny.ai/job/it-support-specialist-dyopath-sanford-a6g12fg5xz3y' type: 'job' last_seen: '2026-10-18' --- # IT Support Specialist at DYOPATH - **Company:** DYOPATH - **Location:** Sanford, NC - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4720188006 ## Job description Join DYOPATH as an IT Support Specialist Are you energized by providing hands‑on technical support, improving IT systems, and ensuring users stay connected and productive? DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization. ## Why You’ll Love Working Here - Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. - Grow & Thrive- DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise‑level IT systems. - Award‑Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other. - Fun & Respectful Teamwork- A collaborative, organized, and service‑focused environment where communication and teamwork matter. ## Benefits - Medical, dental, and vision coverage - Life insurance - 401(k) with company match - “You Pick a Day” paid holiday - FSA and HSA options - Pet insurance - Additional benefits available - Full overview: dyopath.com/careers ## Role Overview - Location: On-Site (Sanford, NC) - Schedule: 1st Shift (7a-3:30p); Monday through Friday - Pay Rate: $25 ## Your Mission as an IT Support Specialist - Support the design, development, testing, and ongoing support of enterprise application solutions - Assist with coding, debugging, and testing of application components using established development standards - Troubleshoot application and system issues using structured problem‑solving and root cause analysis techniques - Contribute to requirements gathering and documentation, including functional and non‑functional requirements - Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures - Support application design activities and apply basic architecture and integration standards - Participate in system, database, and platform integration efforts across multiple applications - Assist with planning, executing, and documenting system and software testing activities - Log, track, and escalate issues following standard incident, change, and escalation processes - Collaborate with technical teams and business partners to support reliable, stable application services ## What You Bring to the Team Education & Experience - High School Diploma - Application support - Bachelor’s degree in IT preferred - Basic experience with SQL Certifications & Tools (Preferred) - CompTIA A+ Knowledge, Skills & Abilities - Takes a leadership role in service and quality initiatives; continuously improves processes - Adheres to company and customer safety procedures - Organized, self‑motivated, and able to prioritize effectively - Strong interpersonal and communication skills with users, peers, and management - Ability to read, analyze, and interpret technical and business documentation - Ability to write reports, correspondence, and knowledge-based documents - Ability to present information and respond to questions from diverse audiences - Strong problem‑solving skills and ability to work in environments with limited standardization - Team‑oriented with a strong customer service mindset ## Why This Role Stands Out As an IT Support Specialist, you will be a trusted technical resource—supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization. Ready to Join DYOPATH? If you’re motivated to support users, improve systems, and contribute to a service‑driven IT culture, DYOPATH wants to hear from you. Apply now to become our next IT Support Specialist. ## Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. ## About DYOPATH ## Company Overview - **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms. - **Entity Type**: Private (Privately Held) - **Headquarters**: Houston, Texas, United States - **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994. - **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath) ## Core Business - **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/) - **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/) - **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/) ## Products & Services - **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning. - **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management. - **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more. - **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath) - **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath) - **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath) ## Competitive Advantages - **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies. - **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers. - **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity. ## Strategic Focus - **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats. - **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies. - **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools. ## Why Work Here - **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) - **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/) - **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/) - **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/) - **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/) ## Sources 1. [Company Website](https://dyopath.com/) 2. [Careers Page](https://dyopath.com/careers/) 3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath) 4. [Open Positions](https://dyopath.com/open-positions/) 5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719) ## Other roles at DYOPATH - [Service Desk Level 1 Analyst (Mexico)](https://feeny.ai/job/service-desk-level-1-analyst-mexico-dyopath-remote-ajjhtxmxj5mb) - [Desktop Support Analyst II (Manufacturing Technology Support)](https://feeny.ai/job/desktop-support-analyst-ii-manufacturing-technology-support-dyopath-santa-hj7rrawfdsbr) — Santa Catarina Nuevo León, Mexico - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-f7gg4nqvwram) - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-jj0snma12q9z) - [SOC Engineer I (Mexico)](https://feeny.ai/job/soc-engineer-i-mexico-dyopath-remote-1n1d2rcd9c51) - [Systems Engineer I](https://feeny.ai/job/systems-engineer-i-dyopath-remote-hk3h8fasv27g) - [Systems Engineer I](https://feeny.ai/job/systems-engineer-i-dyopath-remote-txnjxmap9b88) - [Systems Administrator I](https://feeny.ai/job/systems-administrator-i-dyopath-remote-s31tgc6f76fh) - [PC Depot Technician](https://feeny.ai/job/pc-depot-technician-dyopath-oakbrook-terrace-karb76pms2z6) — Oakbrook Terrace, IL - [SNOC Engineer III](https://feeny.ai/job/snoc-engineer-iii-dyopath-remote-h3cvsp02g6x7)