---
title: 'IT Support Specialist — Entry Level at Careerswift'
canonical: 'https://feeny.ai/job/it-support-specialist-entry-level-careerswift-united-states-cds2w3daeekf'
type: 'job'
last_seen: '2026-09-13'
---

# IT Support Specialist — Entry Level at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/e1c8712b-6499-40e0-932a-aba0a2adfcd9

## Job description

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.

We are looking for an Entry-Level IT Support Specialist to help our team resolve day-to-day technical issues and keep employees productive in a remote working environment. You will provide first-line technical support, troubleshoot common hardware and software issues, manage support requests, and help maintain clear internal IT documentation.

This role is designed for someone who enjoys solving technical problems, helping others, and building their IT skills in a growing technology company.

## WHAT YOU WILL DO

- Provide first-line technical support to employees
- Respond to IT support requests and troubleshoot common issues
- Assist with software, account, access, and connectivity problems
- Support employee onboarding and offboarding from an IT perspective
- Help configure and troubleshoot laptops, peripherals, and other workplace technology
- Manage and document support requests and their resolution
- Escalate more complex technical issues to the appropriate team
- Maintain internal IT documentation and troubleshooting guides
- Help manage software access, user accounts, and basic permissions
- Support routine software and device setup
- Identify recurring technical issues and suggest improvements
- Help maintain an organized and reliable remote IT environment

## WHAT WE ARE LOOKING FOR

- 0–2 years of experience in IT support, technical support, help desk, or a related role
- Basic understanding of computers, operating systems, networks, and common software
- Strong troubleshooting and problem-solving skills
- Patient and service-oriented approach to supporting users
- Strong written and verbal English communication skills
- Ability to explain technical issues clearly to non-technical users
- Good organizational skills and attention to detail
- Willingness to learn and take ownership of issues
- Comfortable working independently in a remote environment

## NICE TO HAVE

- CompTIA A+, Google IT Support, or similar certification
- Experience with Windows and macOS
- Familiarity with Microsoft 365 or Google Workspace
- Experience with Jira, Zendesk, or other ticketing systems
- Basic understanding of identity and access management
- Familiarity with remote-support tools
- Previous experience supporting a remote or distributed team

## COMPENSATION AND BENEFITS

$48,000–$62,000 annually, depending on experience, qualifications, and overall fit for the role. CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.

## HIRING PROCESS

Application review → introductory conversation → practical discussion → conversation with the team/manager → offer. We aim to keep the process focused and respectful of your time, with clear communication throughout the process.

## EQUAL OPPORTUNITY

CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible.

Location: Remote Salary Range: 48,000 - 62,000 USD (gross, annually)

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

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