---
title: 'IT Support Specialist at Expel'
canonical: 'https://feeny.ai/job/it-support-specialist-expel-herndon-t2531dxb31z3'
type: 'job'
last_seen: '2026-10-14'
---

# IT Support Specialist at Expel

- **Company:** Expel
- **Location:** Herndon, VA
- **Compensation:** $57k–$82k
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://expel.com/about/career-listing/8875646002?gh_jid=8875646002

## Job description

Are you the person friends and family call when their tech stops working? Do you get a kick out of fixing a problem and watching someone get back to their day? How about being the go-to person for technology at a cybersecurity company?

You're patient, curious, and never happier than when you're figuring out why something isn't working. Whether it's a frozen laptop, a conference room that won't connect, or a new hire's first morning, you stay calm and get people back to work.

As a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.

In this role, you'll be the first point of contact for end-users who need technical help and the face of IT at our HQ in Herndon, VA. You'll resolve everyday device, account, and app issues, keep our conference rooms and shared spaces running smoothly, and make sure every new hire starts with the access and equipment they need. It's an onsite role, so you'll be the person who makes sure the technology people walk up and touch works exactly like it should.

If you're up for the challenge, we want to hear from you!

What Expel can do you for you

- Provide the autonomy to find problems and propose solutions.
- Give you hands-on experience with a modern, cloud-first IT stack.
- Surround you with a team of problem solvers.
- Ensure you get support, mentoring, and feedback to make you successful.

## What you can do for Expel

- Be the first point of contact for end-users who need technical help, and escalate anything that needs admin or engineering changes.
- Keep end-users updated on the status of their requests.
- Provide friendly and unflappable walk-up and break-fix support for IT-owned systems at HQ, including conference room, AV, kiosk, and shared-space technology.
- Run new-hire onboarding sessions and make sure new hires have access on day one.
- Make sure assets ship and come back on time, working with our device lifecycle vendor.
- Help end-users get the most from our tools through one-on-one, small group, and organization-wide training sessions.
- Keep our end-user documentation and IT knowledge base current.
- Spot recurring issues in tickets and recommend improvements.

## What You Should Bring With You

- Strong troubleshooting skills, with a desire to get to the root of an issue.
- Experience supporting macOS and Windows devices.
- Familiarity with cloud platforms such as Google Workspace, Slack, Zoom, 1Password, and Atlassian products like Confluence and Jira.
- Familiarity with identity platforms such as Okta, including helping end-users with sign-in and MFA issues.
- Familiarity with conference room and shared-space technology, like Zoom Rooms and Neat devices.
- Understanding of basic networking concepts such as VLANs, subnets, and wireless troubleshooting.
- Familiarity with a ticketing system such as Jira Service Management.
- Comfort using AI tools like Claude and Gemini to speed up day-to-day work.
- Excellent customer service and communication skills, with a habit of treating colleagues like customers.
- Capacity to balance interrupt-driven tasks with planned work.
- 1+ year of professional experience in IT support, help desk, or a related role.
- CompTIA A+, CompTIA Network+, or Jamf Certified Associate - Jamf Pro is a plus.
- An associate's degree or credible panache.

Additional notes

This is an onsite, in-person role at Expel’s HQ in Herndon, Virginia, with the expectation of being onsite 3 to 5 days per week. Applicants must be located within the Washington D.C. metropolitan area.

The base salary range for this role is between $57,000 USD and $82,000 USD, with a target range of $60,000 to $77,000, plus bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Onsite Salary Range $57,000—$82,000 USD

## About Expel

## Company Overview
- **One-liner**: Expel provides managed detection and response (MDR) security services, combining practitioner-led human analysts with AI augmentation to deliver rapid, transparent threat remediation.
- **Entity Type**: Private (late-stage, unicorn status reached in November 2021)
- **Headquarters**: Not explicitly stated in provided sources (publicly known as Herndon, Virginia, USA)
- **Founded**: 2016
- **Founders**: Dave Merkel

## Core Business
- **Primary industry/industries**: Cybersecurity, Managed Detection and Response (MDR)
- **Target customers**: B2B – enterprise and SMB organizations seeking outsourced security operations
- **Mission or purpose statement**: “To evolve security operations through practitioner-led, AI-augmented solutions that adapt to our customers, integrate easily, and prove value with measurable outcomes”

## Products & Services
- **Expel Managed Detection and Response (MDR)**: 24×7 monitoring and response using clients’ existing security tools, with direct access to human analysts via Slack or Teams. Achieves a 14-minute mean time to remediate.  
- **Ruxie AI**: Agentic AI models that work across the full threat lifecycle, accelerating analyst decision-making without replacing human judgment.  
- **Expel Workbench™**: A transparency portal providing real-time visibility into every alert, investigation, and action taken by the SOC.  
- **Managed Phishing Service**: Dedicated phishing detection and response (launched October 2020).  
- **Partner Program**: Relaunched in September 2023 with a new partner portal and program structure.

## Market Standing
- **Valuation/Market Cap**: $1B+ unicorn valuation (as of November 2021).  
- **Key Metric**: Annual revenue not publicly disclosed; total funding amount not specified in provided sources.  
- **Notable Investors/Partners**: Not specified in the provided search results.  
- **Growth Signals**:  
  - Named a Leader in Forrester Wave™: MDR Services, Q1 2025 (5/5 in 15 of 21 criteria).  
  - Five consecutive years on Deloitte’s Technology Fast 500 Rankings.  
  - Expanded into EMEA (October 2022).  
  - 90% reduction in investigation volume and 50% improvement in recovery time for a customer.  
  - Recognized on multiple Great Place to Work® lists in 2023.

## Competitive Advantages
- **AI‑intentional MDR**: Ruxie AI augments human analysts across the entire threat lifecycle, delivering speed (14-minute MTTR) without sacrificing accuracy.
- **Full transparency**: Expel Workbench gives customers real-time visibility into every alert and action – “go ahead; check our work.”
- **Practitioner‑led approach**: Founded by industry veterans who were “fed up with MDR” noise and hidden metrics.
- **Vendor‑agnostic integration**: Works with the security tools customers already own, minimizing disruption.
- **Measurable outcomes**: Publishes verified results (e.g., 64% MTTR improvement for one customer).

## Strategic Focus
- **Agentic MDR**: Deepening AI capabilities to automate where it counts while keeping humans in the loop.
- **Global expansion**: Growing presence in EMEA and building out partner channels.
- **Continuous improvement**: Culture of “everything must get a little bit better the next time” and “measure what matters.”

## Why Work Here
- **Culture**: Values include “intentionally transparent,” “get it done. do it together,” “treat people like people,” and “improve continuously.” Employee Resource Groups (BOLD for Black Expletives, WE for women, Treehouse for LGBTQ+, and Connection for mental well-being).
- **Work flexibility**: “Flexible work hours and locations” – start early, stay late, step away; remote-friendly environment.
- **Benefits**: 24 weeks parental leave, unlimited vacation (with encouragement to actually take it), 401(k) 100% match up to 3%, 100% medical deductible coverage, one paid conference per year, and group life/income protection (UK/Ireland roles).
- **Recognition**: 99% of employees say management is honest and ethical, 99% felt welcome on joining, and 98% are proud to tell others they work there. Great Place to Work® certifications include Fortune Best Workplaces for Women (#12, 2023), Best Workplaces in Technology (#8, 2023), and Best Medium Workplaces (#15, 2023).

## Sources
1. [expel.com](https://expel.com/about/) – Company overview, mission, history, leadership
2. [expel.com](https://expel.com/) – Product details, MDR capabilities, Forrester recognition
3. [expel.com](https://expel.com/about/careers/) – Career page, values, benefits, interview process
4. [expel.com](https://expel.com/about/eid/) – Equity, inclusion & diversity, ERGs
5. [expel.com](https://expel.com/blog/what-makes-expel-a-great-place-to-work/) – Great Place to Work awards and employee survey results

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