---
title: 'IT Support Specialist (f/m/d) at Zeal Network'
canonical: 'https://feeny.ai/job/it-support-specialist-f-m-d-zeal-network-norwich-jm2qw8gb5cdd'
type: 'job'
last_seen: '2026-11-02'
---

# IT Support Specialist (f/m/d) at Zeal Network

- **Company:** Zeal Network
- **Location:** Norwich, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/zeal-network/5945d96c-cdc6-432c-9306-754380e571f5

## Job description

ZEAL Network SE is a leading international provider of online lottery and prize draw products, operating for over 20 years with brands like LOTTO24 and Tipp24. As Germany’s largest digital lottery operator and a trusted partner of Spain’s ONCE, we are passionate about creating exciting and innovative ways for people to win.

7days Performance is one of the newest brands to join the ZEAL Group and a well-established name in the UK prize competition market. The brand gives customers the chance to win high-value prizes, with a strong focus on performance and luxury cars, alongside cash and other exciting prizes.

Now part of ZEAL, 7days Performance is entering an exciting new chapter, combining its strong UK brand and community with ZEAL’s experience, technology and ambition for growth. It’s an exciting time to join the team and play a part in shaping what comes next for the brand.

Location: Norwich-based, with regular in-office presence (Monday-Friday)

Your tasks:

- Provide technical support for our systems, specifically Entra ID, Zoom and Intune, ensuring optimal functionality and user satisfaction.
- Assist in the configuration, deployment, and maintenance of software and hardware solutions.
- Use PowerShell or other relevant programming languages to automate routine tasks and resolve issues efficiently.
- Troubleshoot a variety of technical problems, ranging from simple software issues to complex software configurations.
- Collaborate closely with system administrators and other IT staff to implement new technologies and improve existing systems.
- Document technical issues and solutions in detail to improve future support efforts and user training materials.
- Conduct regular system audits and perform upgrades to ensure systems remain updated and secure.
- Offer guidance and support to users, helping them understand how to use IT resources effectively and securely.

What you offer us:

- Proven experience in IT support or a similar role, with a strong emphasis on troubleshooting and user support.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong interpersonal and communication skills, capable of explaining complex IT concepts in simple terms.
- A continuous learner, open to adopting new technologies and IT best practices.

What we offer you:

- A modern, dynamic culture grounded in the success of a leading-edge e-commerce company.
- A talented team of ambitious, like-minded colleagues where your knowledge and ideas truly make an impact.
- Pension scheme with employer matching contributions of up to 7.5%.
- 25 days annual leave plus UK bank holidays.
- Enhanced sick pay after probation.
- Employee Assistance Programme with access to mental health support and 24/7 GP services.

Sounds exciting? Great! We're looking forward to receiving your online application.

## About Zeal Network

## Company Overview
- **One-liner**: ZEAL Network SE is the leading German online provider of lottery products, operating brands like LOTTO24 and Tipp24 to broker state-licensed lottery tickets to consumers.
- **Entity Type**: Public (Frankfurt Stock Exchange – Ticker: TIMA)
- **Headquarters**: Hamburg, Germany
- **Founded**: 1999
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Online lottery brokering, e-commerce, and venture investing in lottery-related startups.
- **Target customers**: B2C (adult consumers in Germany and Spain who play lottery games).
- **Mission or purpose statement**: “Encourage people to dream” by innovating and driving change in the lottery sector while expanding market leadership.

## Products & Services
- **LOTTO24**: Online lottery brokerage for German state lottery products (LOTTO 6aus49, Eurojackpot, Spiel 77, Super 6, GlücksSpirale, Keno, etc.). Revenue comes from brokerage commissions; no book-making risk.
- **Tipp24**: Second brand offering the same lottery products, part of the multi-brand strategy.
- **Freiheit+**: A life-changing lottery concept (subscription-based).
- **Traumhausverlosung (Dream Car Raffle)**: Charity lottery launched in the regulated German market, offering dream homes and cars.
- **ZEAL Ventures**: Corporate venture arm investing in lottery-related startups (e.g., Omaze, DAYMADE) using a risk-managed portfolio approach.
- **International partnerships**: Collaborates with Spain’s ONCE (second-largest national lottery).

## Market Standing
- **Valuation/Market Cap**: Approximately €1,000 million (market capitalisation reached, as per official site); exact figure varies with share price.
- **Key Metric**: Annual revenue of €218 million (2025/2026 figures; €1,101 million in total billings). Public company – financials reported in quarterly/annual reports.
- **Notable Investors/Partners**: Public shareholders; strategic partners include ONCE (Spain). Key institutional investors not listed in provided sources.
- **Growth Signals**:
  - Market leader in Germany with 44% market share (online lottery brokerage).
  - Revenue grew ~180% since business model change (from previous Tipp24 model).
  - Expanded portfolio with charity lottery (Dream Car Raffle) in 2026.
  - 4 active startup investments via ZEAL Ventures.
  - Employee count of 265 (official) – LinkedIn data suggests 109 with +21.5% YoY growth (conflicting reports; official figure likely more accurate).

## Competitive Advantages
- **Market leadership**: No. 1 German online lottery provider with strong brand recognition (LOTTO24, Tipp24).
- **Diversified revenue model**: Brokerage commissions eliminate book-making risk; high margins from regulated products.
- **Innovation engine**: ZEAL Ventures provides exposure to lottery-tech startups and potential integrations.
- **Regulatory incumbency**: Deep expertise in Germany’s strict lottery regulatory environment.
- **Cash generation**: €51 million dividend paid (recent); strong financial health.

## Strategic Focus
- **Product expansion**: Launching new charity lotteries (Dream Car Raffle) and exploring additional licensed verticals.
- **International growth**: Deepening Spanish partnership with ONCE; potential entry into other regulated markets.
- **Digital innovation**: Improving user experience, mobile-first approach, and data-driven marketing.
- **Venture investing**: Continuing to back lottery-adjacent e-commerce startups to learn and capture new opportunities.

## Why Work Here
- **Culture**: Described as “outcomes, innovation, and trust” with a flat, cross-functional team structure. Emphasis on ownership, transparency, and “getting shit done.”
- **Hybrid & flexibility**: Hybrid work model (office in Hamburg, London, Madrid); fully flexible working hours; up to 4 weeks per year remote from anywhere.
- **Unlimited vacation**: No fixed cap on vacation days.
- **Other perks**: Financial and recreational benefits; a close-knit team of ~265 employees.
- **Engineering culture**: Cross-functional product teams; opportunities to work on high-traffic consumer platforms; tech stack not specified but likely modern web/mobile.
- **Diversity**: International team (locations in DE, UK, ES, PL); departments span technology, product, marketing, finance, legal, operations.

## Sources
1. [ZEAL Network Official Website – Company Overview](https://www.zealnetwork.de/)
2. [ZEAL Network At a Glance – Key Figures](https://www.zealnetwork.de/about-us/at-a-glance)
3. [ZEAL Career Page – Culture & Benefits](https://career.zealnetwork.de/)
4. [ZEAL Network LinkedIn Profile – Company Data & Headcount](https://de.linkedin.com/company/zealnetwork)
5. [ZEAL Network Corporate News – Q1 2026 Results & Product Expansion](https://www.zealnetwork.de/news)

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