---
title: 'IT Support Specialist at FeverUp'
canonical: 'https://feeny.ai/job/it-support-specialist-feverup-mexico-city-9efac9kx6zws'
type: 'job'
last_seen: '2026-09-10'
---

# IT Support Specialist at FeverUp

- **Company:** FeverUp
- **Location:** Mexico City
- **Posted:** 2026-04-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.eu.greenhouse.io/feverup/jobs/4844539101

## Job description

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

## About the Role

We're looking for a curious, hands-on IT Support Specialist to join our lean IT team. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).

You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

## What You'll Do

- Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
- Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
- Collaborate with our SRE team on infrastructure awareness and escalations
- Document runbooks, processes, and internal guides clearly and consistently
- Occasionally support Windows (and a couple Linux) users alongside our primary macOS environment
- Use available platforms to automate common requests and reduce toil

## What We're Looking For

Core IT skills

- Solid macOS administration experience — you know the OS, not just the UI
- Terminal comfort — enough to read logs, and not panic
- Experience with MDM tools (Kandji, Jamf, or similar)
- Identity and access management — Okta, Google Workspace, SSO basics

Mindset

- You ask "why does this keep happening?" before closing a ticket
- You're comfortable with ambiguity and can prioritise without hand-holding
- You write things down — runbooks, notes, decisions
- You want to understand how things work, not just fix symptoms

## Nice to Have

- Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
- Experience with Docker or containers at a basic level
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts
- Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)
- Exposure to AWS or other cloud platforms
- Any Slack bot, webhook, or internal tooling project you've built — even a small one
- Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks

## What We Offer

- A team that treats IT as engineering, not just support
- Real autonomy to build tooling, propose improvements, and own projects
- Opportunity for engineering progression for the right candidate
- A lean, collaborative team where your contributions are visible and valued
- Fully remote working

Benefits & Perks:

- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Private health Insurance
- 20 days off annually
- Wellhub membership
- English Lessons
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!

If you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works — we'd love to hear from you.

#LI-fulltime

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [Tech.Eu](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/)

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)

## About FeverUp

## Company Overview
- **One-liner**: Fever is the leading global live-entertainment discovery tech platform that helps millions of people weekly discover and book local experiences, from immersive exhibitions and festivals to pop-up events, while empowering creators with data and technology.
- **Entity Type**: Private (Private Equity-Backed; latest deal type: PE Growth/Buyout-LBO)
- **Headquarters**: New York, NY, USA (50 Greene Street, 3rd Floor)
- **Founded**: 2014
- **Founders**: Alex Marti (CEO) and Francisco (Paco) Herrero

## Core Business
- **Primary industry/industries**: Application Software, Live Entertainment, Event Ticketing, SaaS, Mobile
- **Target customers**: B2C (consumers looking for local experiences) and B2B (event organizers, creators, venue owners, brand partners)
- **Mission or purpose statement**: To democratize access to culture and entertainment in real life.

## Products & Services
- **Fever Platform (App/Web)**: A discovery and ticketing platform offering personalized recommendations for local events, immersive experiences, interactive theaters, festivals, molecular cocktail pop-ups, and more. Users can browse, discover, and book tickets.
- **Fever Originals**: Fever’s in-house production arm that creates and produces its own proprietary events and experiences (e.g., immersive exhibitions, pop-ups).
- **Fever for Business**: A B2B offering providing tools for event promotion, management, and audience reach, empowering creators with data and technology to scale their experiences.
- **Secret Media Network**: An advertising and sponsorship network connecting brands with Fever’s audience through integrated campaigns and event partnerships.
- **Onebox**: A product/service line (likely a unified platform or integration tool for partners).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (recent PE buyout/LBO deals suggest significant private market valuation).
- **Key Metric – Total Funding**: $561M raised across 13 financing rounds.
- **Notable Investors/Partners**: Ares Management, Crescenta, Endeavor Catalyst, Everything is Awesome, G Squared (among 31 total investors).
- **Growth Signals**:
    - **Employees**: ~3,000+ (careers page) to 3,954 (PitchBook, as of 2025) — rapid scaling from 2,200+ full-time employees.
    - **Global Presence**: Headquarters in NYC with local offices in 15+ cities (Madrid, London, Los Angeles, Chicago, Mexico City, Sydney, Singapore) and presence in 150+ cities globally.
    - **Recent M&A**: Acquired Dice (music ticketing, June 2025) and Atom Tickets (movie ticketing, March 2025) via buyout/LBO, signaling aggressive expansion into new entertainment verticals.
    - **Team Diversity**: 56+ nationalities represented.

## Competitive Advantages
- **Data-Driven Platform**: Fever leverages data to inform intuition, personalize recommendations, and help creators optimize events — a core differentiator over traditional ticketing.
- **Proprietary Content (Fever Originals)**: By creating its own events, Fever controls supply and margins, reducing reliance on third-party inventory.
- **Global Scale & Network Effects**: A vast, multi-city presence creates a powerful two-sided marketplace: more events attract more users, which in turn attracts more event creators.
- **Strong Brand & Talent Magnet**: Known for a high-performance culture (“Get things done,” “Good and fast is 10x better than perfect and slow”), attracting ambitious talent.

## Strategic Focus
- **Expansion via M&A**: Recent acquisitions of Dice and Atom Tickets indicate a strategy to consolidate the event ticketing space and enter new verticals (live music, cinema).
- **International Growth**: Continuing to expand into new cities and countries across Europe, Americas, Asia, and Oceania.
- **Deepening B2B Offerings**: Empowering event creators with more data, technology, and marketing tools through “Fever for Business” and “Secret Media Network.”
- **Vertical Integration**: Growing Fever Originals to produce more high-margin, proprietary events.

## Why Work Here
- **Culture & Values**: Emphasizes a fast-paced, data-driven, and entrepreneurial environment. Core values include “Get things done,” “Make decisions based on facts and data,” “We are bar-raisers,” and “We are Fast.” The company encourages direct, actionable feedback and a “bias for action” over excessive process.
- **Remote/Hybrid/Office Policy**: Not explicitly stated on careers page, but the presence of offices in 15+ cities and roles listed with specific locations suggests a hybrid or office-based model with flexibility depending on role and team.
- **Notable Perks & Environment**:
    - **Diverse & Inclusive**: Equal opportunity employer with 56+ nationalities; average employee age is 31.
    - **High Talent Bar**: “A few motivated and skilled team members achieve much more than many who are disengaged or ineffective.”
    - **Hands-On Culture**: All employees, including leadership, are expected to be hands-on and lead by example.
    - **Growth Opportunities**: With 500+ open roles across 20+ departments (Engineering, Product, Data, Marketing, Sales, Operations, etc.), there is significant room for internal mobility and career growth.
    - **Impact**: Employees directly shape how millions of people discover culture and entertainment globally.

## Sources
1. [Fever Careers - Overview](https://careers.feverup.com/)
2. [Fever Careers - Life at Fever](https://careers.feverup.com/life-at-fever/)
3. [Fever Careers - Work Areas/Jobs](https://careers.feverup.com/work-areas/)
4. [PitchBook - Fever 2026 Company Profile](https://pitchbook.com/profiles/company/62912-89)
5. [Fever Company Website](https://feverup.com)

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