---
title: 'IT Support Specialist at GoodLeap'
canonical: 'https://feeny.ai/job/it-support-specialist-goodleap-mexico-city-j5rjgzrbfgqe'
type: 'job'
last_seen: '2026-09-07'
---

# IT Support Specialist at GoodLeap

- **Company:** GoodLeap
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/goodleap/8e961d2d-4892-4b67-bd2e-1945512fbcb3

## Job description

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary The IT Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US and Mexico. As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems. You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure

Essential Job Duties & Responsibilities

- Provide assistance for items escalated to level 2 help desk support.
- Answer staff questions about all company supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
- Perform hardware and software installations.
- Maintain inventory by placing orders and tracking hardware and software.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
- Other duties as assigned.

Required Skills, Knowledge & Abilities

- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, MS Office, etc.
- Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
- Experience with desktop hardware, software applications, operating systems and LAN connectivity.
- Experience with AD / Office 365 integration is a plus!
- Experience with Cisco Meraki is a plus!
- Ability to learn and support new software.
- Microsoft certifications are desired, but not required.
- 3 - 5 years professional experience.

Compensation:  MXN $360,000 - $420,000 per year salary.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review outEmployment Privacy PolicyandRecruiting Policy on AI.

## About GoodLeap

## Company Overview
- **One-liner**: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
- **Entity Type**: Private
- **Headquarters**: Roseville, CA, USA
- **Founded**: 2018 (based on platform financing history) [goodleap.com/about-us](https://www.goodleap.com/about-us)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Sustainable home improvement financing, fintech, clean energy software
- **Target customers**: B2B (contractors, installers) and B2C (homeowners)
- **Mission**: To connect a world in which everyone can live sustainably [goodleap.com/about-us](https://www.goodleap.com/about-us)

## Products & Services
- **[GoodLeap Home App]**: A mobile app for homeowners to manage financing, monitor solar/system performance, make payments, and access rewards.
- **[Financing]**: Point-of-sale loans for solar, batteries, HVAC, roofing, windows, and other efficiency upgrades.
- **[Contractor Apps (GoodLeap Pros / Origin)]**: Mobile and desktop applications for contractors to manage financing pipelines, payments, and customer communication.
- **[DeDe AI Agent]**: AI-powered assistant that helps contractors streamline operations and customer engagement.
- **[Payment Solutions]**: Includes the GoodLeap Home Visa Signature Card (issued by Cross River Bank) and other payment tools.
- **[Developer Platform]**: No/low-code applications, full APIs, and integrations for developers to embed financing and software capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Cumulative volume financed to date: over $64B (home page) / $30B since 2018 (about page) [goodleap.com](https://www.goodleap.com/) and [goodleap.com/about-us](https://www.goodleap.com/about-us)
- **Notable Investors/Partners**: Not publicly disclosed (card partner: Cross River Bank)
- **Growth Signals**:
  - Over 1.7 million homeowners financed (home page)
  - Over 6,800 contractors using the platform
  - Approximately 1,400 employees [goodleap.com/careers](https://www.goodleap.com/careers)
  - Operations in all 50 states with offices in Austin, San Francisco, Irvine, Roseville HQ, Scottsdale, Dallas, Bentonville, West Palm Beach
  - 20+ years in business (predecessor experience)

## Competitive Advantages
- **Integrated ecosystem**: Combines financing, contractor software, AI tools, and developer APIs in one platform, reducing friction for both homeowners and installers.
- **Scale and network effects**: Large base of contractors and homeowners creates a virtuous cycle; more contractors attract more homeowners and vice versa.
- **Sustainability focus**: Strong alignment with the growing demand for energy-efficient home upgrades and solar adoption.
- **Longevity and experience**: Over two decades of market presence in home improvement financing.

## Strategic Focus
- Expand financing options for a broader range of sustainable home solutions (HVAC, roofing, windows).
- Deepen AI capabilities (e.g., DeDe AI Agent) to improve contractor efficiency and homeowner experience.
- Grow the Virtual Power Plant program to aggregate home battery systems for grid services.
- Scale developer platform to integrate with more third-party systems.

## Why Work Here
- **Culture**: Employee reviews on Indeed highlight a “great culture, co-workers, and management” with collaborative environment and full paid training [indeed.com](https://www.indeed.com/cmp/Goodleap/reviews).
- **Remote/Hybrid policy**: Many roles are remote-first (e.g., Business Development Manager, Senior Associate – Business Solutions); some roles require on-site presence (e.g., Home Equity Specialist in select offices) [jobs.lever.co/goodleap](https://jobs.lever.co/goodleap).
- **Benefits**: Comprehensive healthcare (medical, dental, vision), 401(k) with matching, life and disability insurance, paid time off, and leave plans [goodleap.com/careers](https://www.goodleap.com/careers).
- **Notable perks**: Opportunity to work on impactful sustainability products; dynamic office locations; employee base of 1,400+ across the U.S.

## Sources
1. [goodleap.com](https://www.goodleap.com/)
2. [goodleap.com/about-us](https://www.goodleap.com/about-us)
3. [goodleap.com/careers](https://www.goodleap.com/careers)
4. [jobs.lever.co/goodleap](https://jobs.lever.co/goodleap)
5. [indeed.com](https://www.indeed.com/cmp/Goodleap/reviews)

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