---
title: 'IT Support Specialist (Help Desk) at Enpal'
canonical: 'https://feeny.ai/job/it-support-specialist-help-desk-enpal-milan-e5xww48z0gn0'
type: 'job'
last_seen: '2026-09-09'
---

# IT Support Specialist (Help Desk) at Enpal

- **Company:** [Enpal](https://feeny.ai/companies/enpal)
- **Location:** Milan, Italy
- **Employment:** full-time
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/enpal/4b211b2b-1788-499e-8a72-db65e25920ef

## Job description

Job Description Almeno 3 anni in IT Support / Help Desk

Cerchiamo un IT Support Specialist che diventi il punto di riferimento IT della nostra sede italiana. È un ruolo operativo e allo stesso tempo di presidio: garantisci che gli strumenti di lavoro delle persone funzionino, gestisci i ticket e i dispositivi e sei la persona a cui il team italiano si rivolge quando qualcosa non va.

La posizione è basata a Milano (on site, con flessibilità da concordare), con contratto a tempo indeterminato, full-time. Il ruolo fa parte dell'IT Support Italia, in stretto raccordo con il team IT in Germania.

Cerchiamo un profilo con almeno 3 anni in IT Support / Help Desk, Italiano C1 e Inglese B2.

Rispetto a un profilo junior, qui ci aspettiamo autonomia piena, capacità di prendere in carico un problema dall'inizio alla fine e di migliorare i processi invece di limitarti a eseguirli. Lavori a stretto contatto con il team IT in Germania, porti la voce della sede italiana nelle scelte tecniche.

Una giornata tipo può voler dire smaltire la coda dei ticket su Jira, preparare i dispositivi per tre nuovi ingressi, sistemare le policy di un gruppo, risolvere un problema di rete in sala riunioni prima di una call importante e, in parallelo, portare avanti il progetto di standardizzazione delle postazioni.

Di cosa ti occuperai

Supporto agli utenti

- Gestire in autonomia i ticket su Jira: presa in carico, priorità, risoluzione e rispetto degli SLA concordati.
- Fornire supporto di primo e secondo livello al team italiano su hardware, software e connettività, in italiano e in inglese.
- Diagnosticare e risolvere i problemi su dispositivi e periferiche (notebook, webcam, microfoni, stampanti, sale riunioni e sistemi di videoconferenza).
- Gestire le escalation verso il team IT in Germania e verso i fornitori esterni, seguendole fino alla chiusura.

Dispositivi, identità e sicurezza

- Gestire il ciclo di vita dei dispositivi: acquisto, configurazione, inventario, sostituzione e dismissione.
- Amministrare utenze, gruppi, policy e device tramite Microsoft Intune / Endpoint Manager ed Entra ID (Azure AD).
- Curare onboarding e offboarding tecnici: postazione pronta al primo giorno, account e permessi corretti, revoca puntuale alle uscite.
- Applicare le misure di sicurezza e le policy aziendali (MFA, cifratura, aggiornamenti, gestione degli accessi) e segnalare le anomalie.

Presidio e miglioramento

- Essere il referente IT della sede italiana: rete, connettività, postazioni e sale riunioni sempre funzionanti.
- Scrivere e mantenere aggiornata la documentazione tecnica e la knowledge base, riducendo i ticket ricorrenti.
- Proporre e portare avanti piccoli progetti di miglioramento (standardizzazione delle configurazioni, automazioni, self-service per gli utenti).
- Collaborare in modo cross-funzionale con i team in Italia e in Germania sui progetti IT che toccano la sede italiana.

Cosa cerchiamo

Requisiti essenziali

- Almeno 3 anni di esperienza in un ruolo di IT Support, Help Desk o System Administrator di primo e secondo livello.
- Autonomia reale nella diagnosi e nella risoluzione dei problemi, senza bisogno di supervisione sulle attività ordinarie.
- Esperienza consolidata con un sistema di ticketing (Jira o equivalente) e abitudine a lavorare per priorità e SLA.
- Italiano C1 e inglese minimo B2: l'inglese è la lingua di lavoro con il team in Germania.
- Ottime doti relazionali e orientamento al servizio: sai spiegare le cose in modo semplice a chi non è tecnico.
- Precisione, ordine e attitudine a documentare quello che fai.

Competenze tecniche

- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive): amministrazione quotidiana, non solo utilizzo.
- Microsoft Intune / Endpoint Manager: gestione device, gruppi, policy e distribuzione delle applicazioni.
- Entra ID (Azure AD) e Active Directory: utenze, gruppi, permessi, MFA.
- Troubleshooting hardware su notebook, periferiche e sistemi di videoconferenza.
- Nozioni solide di rete: LAN e Wi-Fi, VPN, DNS, DHCP, stampa di rete.
- Buona dimestichezza con gli strumenti di AI in uso in azienda (es. OpenAI, Anthropic) applicati al lavoro quotidiano.

## Nice to have

- Esperienza in start-up o in ambienti internazionali in forte crescita.
- Certificazioni Microsoft (es. MD-102, AZ-104) o equivalenti.
- Esperienza di scripting per automatizzare le attività ripetitive (PowerShell).
- Conoscenza di Airtable e degli strumenti di automazione dei processi interni.
- Esperienza nella gestione dei fornitori IT e nel controllo delle relative forniture.

Cosa offriamo

- Contratto a tempo indeterminato full-time, CCNL Terziario Distribuzione e Servizi, con sede a Milano.
- RAL indicativa tra 27.000 e 32.000 euro, commisurata all'esperienza effettiva e alle competenze tecniche.
- Ruolo di riferimento IT per la sede italiana, con visibilità diretta sul team IT internazionale.
- Budget e tempo dedicati alla formazione e alle certificazioni tecniche.
- Ambiente start-up dinamico e internazionale, con team in Italia e in Germania.
- Strumenti di lavoro moderni e possibilità concreta di incidere sui processi, non solo di eseguirli.

## About Enpal

## Company Overview
- **One-liner**: Enpal is a German greentech company providing integrated solar and home energy solutions through an all-in-one rental or purchase model for residential homeowners.
- **Entity Type**: Private (Series D)
- **Headquarters**: Berlin, Germany
- **Founded**: 2017
- **Founders**: Mario Kohle, Jochen Ziervogel, Viktor Wingert

## Core Business
- **Primary Industry**: Residential solar energy and smart home energy solutions (Renewable Energy / Greentech)
- **Target Customers**: B2C – residential homeowners in Germany
- **Mission/Purpose**: To help supply all homes around the world with green and affordable energy, enabling a sustainable future for the next generation.

## Products & Services
- **[Enpal Solar Panels]**: Complete photovoltaic (PV) system for residential rooftops, offered via rental (subscription) or outright purchase. Includes installation, maintenance, insurance, and repairs.
- **[Enpal Battery Storage]**: Home battery solution to store excess solar energy for use at night or during outages, maximizing self-consumption.
- **[Enpal Wallbox]**: Electric vehicle (EV) charging station that integrates with the solar system, allowing homeowners to charge their cars with solar power.
- **[Enpal Heat Pump]**: Energy-efficient heat pump for home heating, designed to replace oil and gas heating and run on self-produced solar electricity.
- **[Enpal.One (Smart Energy Management App)]**: Software platform that monitors, optimizes, and controls the entire home energy ecosystem (solar, battery, wallbox, heat pump) to maximize savings and efficiency.
- **[Enpal.pro (B2B Platform)]**: A platform for regional installation partners and craftsmen to manage installations and service requests.

## Market Standing
- **Valuation**: $2.4B (as of Jan 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); conflicting reports suggest an enterprise value of $2.5B [dealroom.co](https://app.dealroom.co/companies/enpal). Became Germany's first "green unicorn" in 2021.
- **Key Metric**: Annual Revenue of €500M - €1B (as of Dec 31, 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Revenue dipped from €905M (2023) to €860M (2024), but record revenue months were reported in early 2025 [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Total Funding**: $655M across 13 rounds [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Latest round: $110M Series D on Apr 08, 2025.
- **Notable Investors**: TPG Rise Climate, SoftBank Vision Fund, BlackRock, Bank of America, Spreadshirt, Berliner Volksbank [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8) [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Growth Signals**: Over 100,000 homeowners served; 3,717 employees (as of May 2026) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); expanding into new business areas including B2B installer platform (Enpal.pro) and a Virtual Power Plant (VPP) to trade energy from its network of residential systems [dealroom.co](https://app.dealroom.co/companies/enpal).

## Competitive Advantages
- **All-in-One Integrated Ecosystem**: Unlike many competitors that offer only solar panels, Enpal provides a fully integrated 5-in-1 package (solar + battery + wallbox + heat pump + smart energy app), creating a seamless customer experience and high switching costs.
- **Subscription Model**: The rental/subscription model eliminates the high upfront cost of solar (typically €10,000+), making solar accessible to a much larger market of homeowners.
- **Vertically Integrated Operations**: Manages the entire value chain from consultation and system design to installation by own trained regional technicians, ensuring quality control and customer satisfaction (TÜV-certified).
- **Scale & Network Effects**: With over 100,000 systems installed, Enpal has a massive data moat for optimizing energy management and is building a Virtual Power Plant, creating a new revenue stream and a defensible position in the energy market.

## Strategic Focus
- **Expansion into Home Decarbonization**: Moving beyond solar to become a full home energy platform, with heat pumps and EV charging as key growth vectors.
- **Virtual Power Plant (VPP)**: Aggregating the battery capacity of its installed base to trade energy on the wholesale market, creating a recurring revenue stream and stabilizing the grid.
- **B2B Platform (Enpal.pro)**: Scaling installation capacity by onboarding and enabling regional craftsmen partners, addressing a key bottleneck in the industry.
- **Product & Pricing Flexibility**: Offering both rental and purchase options to capture different customer segments and adapt to changing market conditions (e.g., interest rates, subsidies).

## Why Work Here
- **Mission-Driven Culture**: Employees are united by the goal of fighting climate change and building Europe's largest renewable energy community. The company states: "We dream that our children will be able to grow up on the same beautiful planet as we did."
- **High Growth Trajectory**: As a well-funded unicorn (Series D, $655M raised) with a clear path to profitability and expansion, Enpal offers significant career growth opportunities.
- **Entrepreneurial Environment**: Described internally as a place that "promotes entrepreneurial thinking," with opportunities to take ownership and drive improvements. Employees report fast career progression (e.g., moving to Senior Team Lead in Account Management).
- **Diverse & International Team**: Over 60 nationalities represented, with English likely being a common language alongside German [jobs.enpal.com](https://www.jobs.enpal.com/).
- **Location & Policy**: Headquarters in Berlin, Germany. The company operates across multiple departments including Software Engineering, Product Management, Customer Care, Sales, Marketing, and more. Specific remote/hybrid policy is not publicly detailed but typical for Berlin tech scale-ups.
- **Scale & Impact**: Working on a product that is installed in over 100,000 homes, with the opportunity to shape the energy transition at a massive scale.

## Sources
1. [enpal.com](https://www.enpal.com/)
2. [jobs.enpal.com](https://www.jobs.enpal.com/)
3. [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8)
4. [dealroom.co](https://app.dealroom.co/companies/enpal)

## Other roles at Enpal

- [Junior Operations Manager:in Messstellenbetrieb (w/m/d)](https://feeny.ai/job/junior-operations-manager-in-messstellenbetrieb-w-m-d-enpal-remote-564swzjv3zdf)
- [Junior Operations Specialist (w/m/d)](https://feeny.ai/job/junior-operations-specialist-w-m-d-enpal-berlin-bq9s5jrm85hq) — Berlin, Germany
- [Field Sales Manager (w/m/d)](https://feeny.ai/job/field-sales-manager-w-m-d-enpal-mainz-atdrc7efq4rg) — Mainz, Germany
- [Field Sales Manager (w/m/d)](https://feeny.ai/job/field-sales-manager-w-m-d-enpal-hanover-a44n28syqmd4) — Hanover, Germany
- [Field Sales Manager (w/m/d)](https://feeny.ai/job/field-sales-manager-w-m-d-enpal-cologne-rsvgqbkr4b2p) — Cologne, Germany
- [Field Sales Manager (w/m/d)](https://feeny.ai/job/field-sales-manager-w-m-d-enpal-stuttgart-n6rxhsva9cpp) — Stuttgart, Germany
- [Group Accounting Expert (f/m/x)](https://feeny.ai/job/group-accounting-expert-f-m-x-enpal-berlin-cjw70w0wmq8d) — Berlin, Germany
- [Analytics Engineer (m/f/d)](https://feeny.ai/job/analytics-engineer-m-f-d-enpal-berlin-2dcce0nxesh1) — Berlin, Germany
- [Venture Building Internship - New Venture (w/m/d)](https://feeny.ai/job/venture-building-internship-new-venture-w-m-d-enpal-berlin-ke73mp1qrw3v) — Berlin, Germany
- [Privacy Manager & DPO — Fractional](https://feeny.ai/job/privacy-manager-dpo-fractional-enpal-milan-rmrpfp0qv50a) — Milan, Italy