---
title: 'IT Support Specialist II at Ōura'
canonical: 'https://feeny.ai/job/it-support-specialist-ii-oura-san-francisco-6frq98aah72r'
type: 'job'
last_seen: '2026-10-19'
---

# IT Support Specialist II at Ōura

- **Company:** Ōura
- **Location:** San Francisco, CA
- **Work type:** onsite
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/oura/jobs/4438102009

## Job description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living [our values](https://ouraring.com/about-us) and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are looking for an IT Support Specialist II to join our IT Support team and provide hands-on Tier 1–2 support for employees at our San Francisco office and across our distributed workforce. In this onsite role, you’ll troubleshoot macOS, Windows, identity, endpoint management, SaaS, and AV issues; support onboarding and device readiness; and grow your Tier 3 skills alongside experienced teammates. You’ll also help improve our AI-first support model by strengthening knowledge resources and flagging recurring issues so we can resolve employee needs more reliably and at scale.

What You Will Do:

- Deliver reliable Tier 1–2 support for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff.
- Keep employees productive and new hires ready to work by ensuring devices, access, and core workplace tools are dependable through onboarding, offboarding, and day-to-day support.
- Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards across endpoint and identity platforms and improving reliability over time.
- Reduce repeat incidents by recognizing patterns, driving root-cause follow-up, and turning recurring symptoms into durable fixes.
- Improve AI-assisted support quality by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance so Atomicwork resolves more issues accurately and autonomously.
- Expand Tier 3 capability over time, resolving increasingly complex issues independently while using sound judgment about when to escalate.

This role is fully on-site in the San Francisco office, five days per week.

## What you'll bring

- 1–3 years of IT support experience, with demonstrated ownership of Tier 1–2 tickets.
- Hands-on troubleshooting experience across macOS and Windows, basic networking, and common workplace SaaS tools.
- Experience with endpoint management (such as Mosyle, Intune, Jamf, or Kandji) and identity/access tools (such as Okta or Google Workspace).
- Experience supporting video conferencing or office AV systems, such as Google Meet or Zoom Rooms.
- Strong customer communication and sound judgment: you know when to resolve an issue, verify AI-generated guidance, or escalate.
- Regular use of LLM assistants for work, with care to verify outputs before acting on them.
- Ability to work onsite in our San Francisco office five days per week and provide on-call support for major emergencies only.

Nice to have:

- Nice to Have:
- Experience with an AI-assisted ITSM platform, such as Atomicwork.
- Basic scripting or automation experience for repetitive support tasks.
- Experience supporting an office buildout, expansion, or a fast-growing company.

## Benefits

At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health.

What we offer:

- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Ōura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave

Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Region 1 $93,500 - $110,000

A recruiter can determine your Region based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

## About Ōura

## Company Overview
- **One-liner**: Ōura (Oura Health) makes a smart ring that tracks sleep, activity, stress, and women’s health, providing personalized insights to help people improve their overall well-being.
- **Entity Type**: Private (Series E, $900M round in 2025)
- **Headquarters**: San Francisco, California, United States (with major offices in Helsinki and Oulu, Finland)
- **Founded**: 2013
- **Founders**: Petteri Lahtela, Kari Kivelä, Markku Koskela

## Core Business
- **Primary industry**: Wellness and Fitness Services / Health Technology
- **Target customers**: B2C (individuals focused on sleep, fitness, stress, and longevity) and B2B (employer wellness programs, clinical research partners)
- **Mission or purpose**: “Empower every person to own their inner potential and make health a daily practice.”

## Products & Services
- **Oura Ring (Gen 3 / Horizon)**: A wearable smart ring that collects over 50 health metrics – heart rate, HRV, body temperature, SpO2, sleep stages, activity, and stress. Form factor is designed for 24/7 comfort.
- **Oura Membership**: A subscription service that unlocks personalized daily health insights, readiness scores, sleep analysis, guided programs (e.g., stress management, women’s health), and trend reports.
- **Oura for Business**: Employer wellness programs that leverage Oura Ring data to improve workforce health, reduce burnout, and support preventive care.

## Market Standing
- **Valuation/Market Cap**: $11 billion (set during the Series E round in 2025) – [getlatka.com](https://getlatka.com/companies/ouraring.com)
- **Key Metric**: Annual revenue of **$250M** (2025 estimate) – [linkedin.com](https://www.linkedin.com/company/oura)
- **Total Funding**: Conflicting reports – **$1.6B** per LinkedIn vs. **$1.2B** per Latka; both include the $900M Series E led by Fidelity in 2025. Prior investors include Lifeline Ventures, DFO Management, and others.
- **Notable Investors/Partners**: Fidelity (lead, Series E), Lifeline Ventures, DFO Management; partnerships include the NBA (COVID-19 monitoring), employer wellness programs, and research institutions.
- **Growth Signals**: 
  - 2.5 million rings sold as of December 2024 – [linkedin.com](https://www.linkedin.com/company/oura)
  - Headcount: 1,042 employees (+59.2% YoY) – [linkedin.com](https://www.linkedin.com/company/oura)
  - Active job postings: 124 (+85.1% YoY) – [linkedin.com](https://www.linkedin.com/company/oura)
  - Acquisitions in 2024-2025: Doublepoint (gesture recognition), Sparta Science (force plate tech), Veri (continuous glucose monitor integration), Proxy (digital identity) – [linkedin.com](https://www.linkedin.com/company/oura)

## Competitive Advantages
- **Form factor moat**: The only mass‑market smart ring with clinical‑grade accuracy, comfortable for 24/7 wear.
- **Data depth**: 50+ biometric metrics and proprietary algorithms for sleep, stress, and women’s health (including FDA‑cleared atrial fibrillation detection).
- **Brand and trust**: Featured in Time’s “100 Best Inventions,” endorsed by the NBA, and used by leading research institutions.
- **Integrated ecosystem**: Hardware + subscription + B2B platform creates recurring revenue and high switching costs.

## Strategic Focus
- **AI‑powered personalization**: Investing in machine learning to deliver hyper‑personalized health insights and coaching.
- **Women’s health expansion**: Dedicated product and research teams for menstrual health, pregnancy, and menopause.
- **Clinical and enterprise growth**: Pushing into clinical trials, employer wellness, and healthcare partnerships.
- **Hardware innovation**: Developing the world’s smallest smart ring (Oura Ring 4 / Horizon) and exploring gesture recognition (via Doublepoint acquisition).

## Why Work Here
- **Mission‑driven culture**: Employees are passionate about improving global health and well‑being.
- **Growth trajectory**: Rapidly scaling company (almost 60% headcount growth) with significant resources post‑Series E.
- **Work flexibility**: Hybrid roles in San Francisco, San Diego, Helsinki, and Oulu; many remote options available – [job-boards.greenhouse.io](http://job-boards.greenhouse.io/oura)
- **Engineering & science focus**: Strong R&D investment – 28% of employees are in technical roles, 5% in research.
- **Compensation**: Competitive salaries (e.g., Data Scientist ~$155K/yr, Staff Software Engineer ~€97K/mo in Finland) – [linkedin.com](https://www.linkedin.com/company/oura)
- **Employee sentiment**: Glassdoor‑style rating of 3.5/5 (116 reviews), with compensation rated 3.8/5 – [linkedin.com](https://www.linkedin.com/company/oura)
- **Notable perks**: Not explicitly listed, but the company emphasizes collaboration, impact, and a “privilege” to work on meaningful health technology.

## Sources
1. [ouraring.com](https://ouraring.com/) – Official product and company overview
2. [linkedin.com](https://www.linkedin.com/company/oura) – Company details, financials, headcount, acquisitions, and employee data
3. [getlatka.com](https://getlatka.com/companies/ouraring.com) – Valuation, funding rounds, and CEO info
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/oura) – Active job listings and office locations

## Other roles at Ōura

- [Senior Manager, Customer Success](https://feeny.ai/job/senior-manager-customer-success-oura-united-states-8etndcta2tv8) — United States
- [Senior ML Data Scientist - Women’s Health](https://feeny.ai/job/senior-ml-data-scientist-women-s-health-oura-united-states-px13vnvztxkw) — United States
- [Staff Manager, Global Trade Compliance](https://feeny.ai/job/staff-manager-global-trade-compliance-oura-san-francisco-em4ezy13x806) — San Francisco, CA
- [Staff Antenna Design Engineer](https://feeny.ai/job/staff-antenna-design-engineer-oura-oulu-agr8sq40jmmy) — Oulu, Finland
- [Senior Retail Account Manager EMEA](https://feeny.ai/job/senior-retail-account-manager-emea-oura-london-96xjk9cahfgh) — London, United Kingdom
- [Technical Revenue Accounting and Policy Manager](https://feeny.ai/job/technical-revenue-accounting-and-policy-manager-oura-united-states-810qwjy5kszc) — United States
- [Senior Technical Product Manager, IT Service Management](https://feeny.ai/job/senior-technical-product-manager-it-service-management-oura-united-states-88pkemvgzexq) — United States
- [Staff Technical Product Manager](https://feeny.ai/job/staff-technical-product-manager-oura-united-states-37kxak7jan4r) — United States
- [Staff Full Stack Engineer](https://feeny.ai/job/staff-full-stack-engineer-oura-san-francisco-aqcpme8yks3w) — San Francisco, CA
- [Senior Manufacturing Designer, Mechanics](https://feeny.ai/job/senior-manufacturing-designer-mechanics-oura-san-francisco-371twa9wnwt8) — San Francisco, CA