---
title: 'IT Support Specialist Intern at Shorr Packaging Corp.'
canonical: 'https://feeny.ai/job/it-support-specialist-intern-shorr-packaging-corp-corporate-headquarters-b93kjtbb4gdk'
type: 'job'
last_seen: '2026-10-16'
---

# IT Support Specialist Intern at Shorr Packaging Corp.

- **Company:** Shorr Packaging Corp.
- **Location:** Corporate Headquarters
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.gem.com/shorr-careers/am9icG9zdDqpMjdIeCeAGdsB5KSjeEWj

## Job description

This position offers a hands-on opportunity to gain experience in IT support, collaborate on a cross-functional capstone project, and gain exposure to cybersecurity operations. Working closely with Shorr’s Service Desk team with direct collaboration and other IT teams, the IT Support Specialist Intern will play a key role in supporting our business while looking for continuous improvements and collaborating on a capstone project.

The IT Support Specialist Intern will also be exposed to Shorr’s Cyber Security team and operations taking away best practices and an understanding how Shorr Packaging’s data and technology are protected. The intern will walk away from this internship with real-world experience in IT support and cybersecurity, exposure to enterprise IT service management tools like Freshservice, team collaboration and project management skills and mentorship from experience professionals in IT and security.

## Responsibilities

- Provide first-level technical support to end-users via Freshservice ticketing system.
- Troubleshoot hardware, software, and network issues across various platforms.
- Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
- Document solutions and contribute to internal knowledge resources.
- Learn how enterprise IT teams manage support operations in a real-world environment.
- Shadow the Cybersecurity team to understand threat monitoring, vulnerability management, incident response, and risk management.
- Assist with basic tasks such as log reviews, alert responses, or vulnerability scan reviews under supervision.
- Work with fellow interns across departments on a strategic capstone project.
- Participate in planning, research, and execution phases.
- Present findings and outcomes to leadership at the conclusion of the internship.

## Requirements

- Current Juniors or Seniors pursuing a degree in Information Technology, Computer Science, Cybersecurity, or related field.
- Strong communication and problem-solving skills.
- Familiarity with Windows, macOS, and basic networking concepts.
- Interest in cybersecurity and IT operations.
- Ability to work independently and collaboratively.
- Strong problem-solving, analytical, and critical thinking abilities.

This temporary position is not benefits eligible.

## About Shorr Packaging Corp.

## Company Overview
- **One-liner**: Shorr Packaging Corp. is an employee-owned, industry-leading distributor of packaging products, equipment, and supply chain services.
- **Entity Type**: Private (Employee-Owned via ESOP)
- **Headquarters**: Aurora, Illinois, United States
- **Founded**: 1922
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Packaging and Containers Manufacturing, Supply Chain Logistics
- **Target customers**: B2B (Enterprise, SMB); serves businesses with complex packaging and logistics needs across manufacturing, distribution, and retail
- **Mission or purpose statement**: "Listen to the customer." The company culture is built on employee ownership, collaboration, and innovation, with a focus on shared growth [shorr.com](https://www.shorr.com/about/about-us/)

## Products & Services
- **Packaging Products & Supplies**: A comprehensive portfolio including corrugated products, tapes and adhesives, stretch films, shrink wrap, flexible and protective packaging, pallet unitization, and carton closure solutions [shorr.com](https://www.shorr.com/about/about-us/)
- **Packaging Equipment**: Sales, installation, and repair of equipment like pallet wrappers, case formers, case sealers, shrink wrappers, bagging and strapping machines. All service technicians are factory-certified [shorr.com](https://www.shorr.com/about/about-us/)
- **Strategic Supply Chain Solutions**: Suite of services including the proprietary Shorr Total Approach to Managed Packaging (STAMP) program, national packaging programs, inventory management, and process optimization [shorr.com](https://www.shorr.com/about/about-us/)
- **Custom Design & Development**: Custom packaging and shipping kits, carton design, product prototyping, damage reduction analysis, and DIM weight optimization [shorr.com](https://www.shorr.com/about/about-us/)
- **Contract Packaging (Co-Pack/Kitting)**: Kitting and assembly services supported by a coast-to-coast network of warehouses [shorr.com](https://www.shorr.com/about/about-us/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual Revenue estimated at **$250M**; employs approximately **420 people** [linkedin.com](https://linkedin.com/company/shorr-packaging)
- **Notable Investors/Partners**: Employee-owned via an ESOP for nearly 40 years. Represents the best-known packaging product manufacturers and brands in the industry. Awarded the 2026 ESOP Company of the Year by the Illinois Chapter of The ESOP Association [shorr.com](https://www.shorr.com/about/about-us/)
- **Growth Signals**: 100+ years in business; 650+ employee-owners (per careers page — may vary from LinkedIn estimate); 9 locations nationwide; 3,000+ training courses available to employees; operates as a top independent packaging distributor in the U.S. [shorr.com](https://www.shorr.com/about/careers/)

## Competitive Advantages
- **Deep Industry Experience**: Founded in 1922, Shorr has over a century of market presence and relationships with leading packaging manufacturers.
- **Employee Ownership (ESOP)**: Unique structure where employees are also owners, fostering a strong culture of ownership, collaboration, and long-term thinking. This is a key differentiator for attracting talent [shorr.com](https://www.shorr.com/about/careers/).
- **National Scale with Local Support**: Well-stocked warehouses and facilities across the U.S. allow for nationwide reach with local service.
- **Full-Service Ecosystem**: Covers the entire packaging value chain — from supplies and equipment to custom design, managed programs, and repair services.

## Strategic Focus
- **Supply Chain Optimization**: Heavily focused on helping large, complex organizations manage and control packaging processes through analytical programs like STAMP [shorr.com](https://www.shorr.com/about/about-us/).
- **Employee Development and Retention**: Emphasizes a strong internal culture of learning and growth with over 3,000 training courses, mentoring, and job shadowing to attract and retain talent [shorr.com](https://www.shorr.com/about/culture/).
- **Operational Excellence**: Continued investment in automation, process improvement, and certified service capabilities to drive efficiency for clients.

## Why Work Here
- **Culture**: The culture is centered on the "OWN IT" values — ownership, collaboration, and collective spirit. Employees are referred to as "employee-owners," creating a sense of shared success [shorr.com](https://www.shorr.com/about/culture/)
- **Remote/Hybrid/Office Policy**: Not explicitly stated, but job postings include warehouse, field, and corporate positions suggesting a mix of on-site and field-based roles [shorr.com](https://www.shorr.com/about/careers/)
- **Notable Perks**: Employee Stock Ownership Plan (ESOP) which rewards employees annually; competitive compensation and benefits; 3,000+ training courses; mentorship and job shadowing programs; performance evaluation growth plans [shorr.com](https://www.shorr.com/about/careers/what-it-means-to-be-an-employee-owner/)
- **Engineering Culture**: For technical roles, the company has a CIO and a professional service team of certified technicians, process engineers, and equipment specialists. Focus is on practical, hands-on problem-solving in a stable, established company [shorr.com](https://www.shorr.com/about/about-us/)

## Sources
1. [shorr.com - Careers](https://www.shorr.com/about/careers/)
2. [shorr.com - About Us](https://www.shorr.com/about/about-us/)
3. [shorr.com - Company Culture](https://www.shorr.com/about/culture/)
4. [shorr.com - What It Means to Be an Employee-Owner](https://www.shorr.com/about/careers/what-it-means-to-be-an-employee-owner/)
5. [linkedin.com - Shorr Packaging Corp](https://linkedin.com/company/shorr-packaging)

## Other roles at Shorr Packaging Corp.

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- [Warehouse Operator](https://feeny.ai/job/warehouse-operator-shorr-packaging-corp-atlanta-xj6addvp6sfc) — Atlanta, GA
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- [Warehouse Coordinator](https://feeny.ai/job/warehouse-coordinator-shorr-packaging-corp-west-chicago-t4xc8hb829g0) — West Chicago, IL
- [Talent Acquisition Manager](https://feeny.ai/job/talent-acquisition-manager-shorr-packaging-corp-corporate-headquarters-5ex1rte2ep5p) — Corporate Headquarters
- [Contracts & Risk Management Intern](https://feeny.ai/job/contracts-risk-management-intern-shorr-packaging-corp-corporate-headquarters-gaxgahb2we67) — Corporate Headquarters
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