---
title: 'IT Support Specialist - IT Asset Management at Cognism'
canonical: 'https://feeny.ai/job/it-support-specialist-it-asset-management-cognism-london-d43kpxyqngb4'
type: 'job'
last_seen: '2026-09-06'
---

# IT Support Specialist - IT Asset Management at Cognism

- **Company:** Cognism
- **Location:** London, United Kingdom
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.cognism.com/jobs?gh_jid=4952152101

## Job description

## WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs. We are looking for someone with strong experience, ideally from an MSP or in-house environment, who can have instant impact and take ownership in this role.

## YOUR CHALLENGES & OPPORTUNITIES

- Provide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations.
- Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively.
- Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware.
- Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed.
- Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency.
- Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes.
- Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users.
- Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment.

## OUR EXPECTATIONS

- Professional Experience – 5+ years of experience in an IT support or helpdesk role, managing remote support across multiple time zones.
- Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications.
- Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.
- Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction.
- Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders.
- Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment.
- Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing.
- Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable.

## OUR TECH STACK

- Operating Systems – Windows & macOS
- Productivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian Suite
- IT & Security Management – Entra ID, Microsoft Intune, Autopilot
- Networking & Infrastructure – Wi-Fi networks, firewall administration
- IT Support Tools – IT ticketing systems, remote support software

## WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

🤝 We Own the Outcome Together. 🤓 We Deeply Understand our Customers. 🏆 We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

## About Cognism

## Company Overview
- **One-liner**: Cognism provides premium B2B sales intelligence and data solutions for revenue teams, with a strong focus on European markets and compliance.
- **Entity Type**: Private, venture-backed (total funding $131.5M)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Sales Intelligence / B2B Data
- **Target customers**: Enterprise and mid-market sales, marketing, and revenue operations teams (B2B, especially those prospecting into EMEA)
- **Mission or purpose**: “Making data more usable” – helping teams become fluent in their data so they can find the right people, move faster, and grow without guesswork.

## Products & Services
- **Sales Intelligence**: Contact and company data with phone-verified mobiles, decision-maker coverage, and actionable signals (intent, hiring, funding).
- **Data-as-a-Service (DaaS)**: Real-time access to verified B2B data via API or batch delivery, powered by a proprietary data fusion engine that combines news, registries, and third-party sources.
- **Data Enrichment**: Fill gaps in CRM/marketing databases, prioritise ICP segments, and keep records accurate with continuous refresh (30-day cycle for director+ data).
- **CRM Enrichment**: Automatically enrich inbound leads so records are complete and routable from the moment they enter the CRM.
- **Compliance Layer**: GDPR and CCPA compliant data sourcing, strong Do-Not-Call coverage, ISO 27001 and SOC2 framework alignment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of ~GBP 32.9M (LinkedIn estimate); total funding of $131.5M across 10 rounds
- **Notable Investors/Partners**: Not listed in available sources
- **Growth Signals**: Trusted by 4,000+ revenue teams worldwide; operates in 20 countries; offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Note: LinkedIn reports a 17% year-over-year headcount decline (372 employees, -93 people), which may reflect restructuring or strategic shifts.

## Competitive Advantages
- **Compliance-first posture**: Built-in GDPR/CCPA compliance and extensive European Do-Not-Call coverage – a key differentiator for teams selling into EMEA.
- **Phone-verified data**: Additional verification layers on mobile numbers result in up to 3x higher connect rates.
- **European expertise**: Deep understanding of complex European markets, regulations, and local context.
- **Data refresh cadence**: Decision-maker data refreshed every 30 days, ensuring high accuracy.
- **Proprietary AI-driven data fusion**: Stitches hundreds of data points per company and filters through verification layers.

## Strategic Focus
- Raising the standard for B2B data quality and compliance.
- Expanding platform capabilities (signals, enrichment, API) to cover the full data lifecycle.
- Scaling internationally while maintaining a “data fluency” approach – precision over volume.

## Why Work Here
- **Culture**: Values include “deeply understand our customers,” “own the outcome together,” and “celebrate impact wherever it comes from.” Emphasis on trust, ownership, and collaboration.
- **Global team**: Employees across 20 countries with offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Likely hybrid/office-based depending on location.
- **Diversity**: Careers page highlights that a significant portion of the revenue org and overall workforce are women (exact percentages not provided).
- **Growth**: Opportunity to work on a product that powers modern revenue teams; fast-paced environment with real impact.
- **Recruitment note**: Cognism warns of recruitment scams – they only hire for roles in official office locations and never ask for payment.

## Sources
1. [cognism.com/about-us](https://www.cognism.com/about-us)
2. [cognism.com](https://www.cognism.com/)
3. [cognism.com/careers](https://www.cognism.com/careers)
4. [linkedin.com/company/cognism](https://www.linkedin.com/company/cognism)
5. [cognism.com/jobs](https://www.cognism.com/jobs)

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