---
title: 'IT Support Specialist at Lendz Financial'
canonical: 'https://feeny.ai/job/it-support-specialist-lendz-financial-fort-lauderdale-x7v1pfqsp68j'
type: 'job'
last_seen: '2026-10-17'
---

# IT Support Specialist at Lendz Financial

- **Company:** Lendz Financial
- **Location:** Fort Lauderdale, FL
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/lendzfinancial/jobs/5447663008

## Job description

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing.

Our core values, Thrive Together, Act Like an Owner, and Exceed Expectations, cultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending. Lendz is proud to be [Great Place to Work](https://www.greatplacetowork.com/certified-company/7037364) certified and recognized as a [Scotsman Guide Top Workplace](https://www.scotsmanguide.com/features/top-workplaces-2026/)

## About the Role

Lendz Financial is seeking an experienced and resourceful IT Specialist to serve as the primary onsite technology resource for our office. In this hands-on role, you’ll keep employees connected and productive by resolving technical issues, maintaining office technology, and delivering responsive support across the organization.

As the sole onsite IT team member and the first point of contact for incoming IT tickets, you’ll assess requests, prioritize urgent needs, and resolve in-person issues involving equipment, connectivity, account access, and authentications. You’ll work closely with our remote IT team to route requests appropriately and coordinate support when additional expertise is needed.

The ideal candidate brings at least two years of IT experience, strong troubleshooting skills, and the ability to work independently while responding quickly to time-sensitive issues. If you enjoy solving problems, helping people, and owning the day-to-day technology needs of a busy office, this role offers the opportunity to make a meaningful impact.

## What You’ll Do

- Serve as the primary onsite IT resource and first point of contact for incoming IT tickets, assessing requests and prioritizing urgent needs
- Provide timely, hands-on support for employee hardware, software, connectivity, account access, and authentication issues
- Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers, phones, and other office equipment
- Coordinate employee onboarding and offboarding, including device setup, account provisioning, access changes, and equipment collection
- Troubleshoot wired and wireless connectivity, conference room equipment, and other shared office technology
- Assist employees with business applications, productivity tools, and mortgage technology platforms
- Partner with the remote IT team to route requests appropriately, coordinate escalations, and support system rollouts and other technology initiatives
- Maintain accurate records of support requests, troubleshooting steps, resolutions, equipment inventory, and configurations
- Identify recurring problems and opportunities to improve support processes and reduce disruptions
- Provide practical training and guidance to help employees use technology effectively

## What We’re Looking For

- 2+ years of hands-on experience in IT support, help desk, desktop support, systems administration, or a comparable role
- Experience troubleshooting operating systems, business applications, user accounts, computer hardware, printers, and network connectivity
- Ability to investigate unfamiliar issues, research solutions, and resolve technical problems with minimal supervision
- Experience assessing incoming support tickets, prioritizing urgent requests, and recognizing when additional support or escalation is needed
- Patient, approachable manner and a commitment to providing responsive employee support
- Excellent written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical employees
- Strong organizational skills and the ability to manage multiple requests and competing priorities
- Ability to maintain clear documentation of support activity, equipment, and recurring issues
- Working knowledge of access controls, endpoint security, and secure handling of sensitive business information
- Ability to work fully in office and provide hands-on support throughout the workday

## What We Offer

- Highly subsidized medical insurance
- Low-cost dental and vision insurance
- 401(k) program
- Health Savings Account (HSA)
- Generous paid time off and company holidays
- Ongoing training, mentorship, and professional development opportunities
- A collaborative and supportive work environment that values ownership, innovation, and growth

## About Lendz Financial

## Company Overview
- **One-liner**: Lendz Financial is a direct wholesale residential mortgage lender specializing in Non-QM loans, delivering fast closings and a tech-driven platform for mortgage brokers.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Fort Lauderdale, Florida, United States
- **Founded**: 2019
- **Founders**: Daniel Tripp (Founder, EVP of Lending) and PJ Harley (Founder, Business Development)

## Core Business
- **Primary industry**: Financial Services – Mortgage Lending (Non-QM, Wholesale)
- **Target customers**: B2B – mortgage brokers and loan originators; also offers business purpose loans to real estate investors across 40+ states.
- **Mission or purpose statement**: “Smarter Lending. Faster Closings. Better Service.” The company is committed to redefining the mortgage experience by combining technology, a minimalistic process, and an organizational structure built for efficiency.

## Products & Services
- **Non-QM Loan Products**: Specializes in Non-Qualified Mortgage (Non-QM) loans including DSCR (Debt Service Coverage Ratio), Bank Statement, and other alternative income documentation programs. Designed for self-employed, investors, and unique property situations.
- **Wholesale Lending Platform**: A digital-first loan origination platform that streamlines the mortgage process for brokers – from application to closing. Features include drag-and-drop document submission, 24-hour underwriting decisions, and rapid fire pricing.
- **Business Purpose Loans**: Provides short-term and investment property loans (fix-and-flip, rental) to real estate investors in over 40 states.
- **Loan Servicing**: As an NMLS-licensed lender, Lendz also services the loans it originates.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Headcount of ~75 employees (as of mid-2026) with a 47.5% year-over-year growth rate. No public revenue data.
- **Notable Investors/Partners**: Not publicly available (bootstrapped? not disclosed). Partners include mortgage broker networks and industry vendors.
- **Growth Signals**: 
  - 1.8% monthly LinkedIn follower growth (26.8% yearly)
  - 20% monthly increase in active job postings (100% quarterly)
  - Certified as a **Great Place to Work®** (95% of employees say it’s a great place to work)
  - Named a **Scotsman Guide Top Workplace**

## Competitive Advantages
- **Speed**: 24-hour underwriting decisions and closing times cut in half compared to industry standards.
- **Specialization**: Deep expertise in Non-QM lending, a growing niche for self-employed and real estate investors.
- **Tech-Forward**: Digital-first loan origination with intuitive tools that reduce broker admin work.
- **Broker-Centric Model**: Focused exclusively on wholesale (no retail channel), providing dedicated support and rapid response times.
- **Culture & Talent**: High employee satisfaction and low turnover, enabling consistent quality and service.

## Strategic Focus
- **Scale the team**: Aggressively hiring across underwriting, account management, and sales to support continued growth.
- **Expand product offerings**: Likely to broaden Non-QM and business purpose loan products to serve more broker segments.
- **Deepen tech capabilities**: Further automation of the lending process to maintain speed advantages.
- **Geographic expansion**: Currently licensed in 19 states for residential lending, with business purpose loans in 40+ states; likely to expand residential footprint.

## Why Work Here
- **Culture**: Certified **Great Place to Work** with 95% positive employee ratings. Core values: “Thrive Together,” “Act Like an Owner,” “Exceed Expectations.” Employees describe a supportive, collaborative environment where teamwork drives results.
- **Flexibility**: Remote and hybrid work arrangements available. Modern, bright office in downtown Fort Lauderdale on Las Olas Blvd.
- **Benefits**:
  - 12 weeks paid maternity leave, 2 weeks paid paternity leave
  - Generous tiered PTO (15 days to start), 9 paid holidays
  - Annual employer contribution of **$10,000 to 401(k)** retirement plan
  - $1,000 annual wellness stipend
  - Comprehensive health, dental, and vision plans
  - $2,000 annual employer contribution to Health Savings Account
  - Learning & development: sponsorship for industry events, certifications, and exclusive training modules
- **Work Environment**: Unlimited premium coffee (Miele), top-notch office equipment, and a “we, not me” mentality.

## Sources
1. [Lendz Financial Careers Page](https://www.lendzfinancial.com/careers)
2. [Lendz Financial About Us](https://www.lendzfinancial.com/about-lendz)
3. [Lendz Financial Homepage](https://www.lendzfinancial.com/)
4. [Great Place to Work – Lendz Financial](https://www.greatplacetowork.com/en/certified-company/7037364)
5. [LinkedIn – Lendz Financial](https://www.linkedin.com/company/lendzfinancial)

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