---
title: 'IT Support Specialist at Nooks'
canonical: 'https://feeny.ai/job/it-support-specialist-nooks-arlington-raynyybeawyc'
type: 'job'
last_seen: '2026-09-08'
---

# IT Support Specialist at Nooks

- **Company:** Nooks
- **Location:** Arlington, VA
- **Compensation:** $85k–$110k
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/nooks/jobs/4392480009

## Job description

## ABOUT NOOKS

Nooks is pioneering Classified-Infrastructure-as-a-Service (CIaaS) — designing, building, and operating Sensitive Compartmented Information Facilities (SCIFs) and other secured, classified environments for the defense and national security community. We work with the agencies, contractors, and mission-driven organizations that keep the nation safe, delivering the physical infrastructure that makes classified work possible. We’re growing fast, operating across multiple markets, and building a company that takes both the mission and the business seriously.

## About the Role

New Nooks sites do not run themselves — someone has to build the IT and keep users working once it is live. As IT Support Specialist, you will be the frontline resource for day-to-day technical support and the hands that stand up IT during site buildouts: deploying workstations, running cable, and setting up the systems people rely on. You will report to the site IT & Cybersecurity Manager as an individual contributor, working closely with senior IT staff to resolve escalated issues and build the system-administration depth to grow into more senior roles.

This is honest, hands-on work, and the majority of it is new-site buildouts rather than steady-state support — expect physical setup, travel, and shifting priorities as sites come online. This role includes roughly 25% travel to support new-site standups. Ownership is defined, but you will step in wherever a site needs you to get it operational.

## Key Responsibilities

Site Buildout & Hardware Lifecycle

- Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting.
- Rack and cable servers and network gear under senior direction, then verify each build against the site's configuration baseline.
- Track hardware across its lifecycle — receiving, imaging, inventory, and secure disposal — to Department of Defense (DoD) standards.

End-User Support & Troubleshooting

- Provide Tier I and Tier II support across the site's classified and unclassified systems, troubleshooting hardware, software, and network issues.
- Resolve issues or escalate them cleanly to senior staff, keeping every handoff documented.
- Support user devices, peripherals, and conference-room and video (VTC) equipment so site staff can work without interruption.

System Administration Foundations

- Perform account creation, permission updates, and patching on site systems under the supervision of senior IT staff.
- Support user onboarding and offboarding, including account setup and access changes.
- Assist with system maintenance and configuration changes, building toward more complex administration work.

Documentation & Compliance

- Maintain accurate records of support requests, troubleshooting steps, resolutions, and configuration changes across the system lifecycle.
- Complete all work in line with organizational cybersecurity policies and applicable DoD security standards.
- Coordinate with the site cybersecurity team so account and access work stays compliant.

What Success Looks Like in This Role

Twelve months in, you are the reliable pair of hands on every new-site standup — IT is racked, imaged, cabled, and working when the site goes live, with little rework. Tier I and Tier II tickets get resolved or escalated cleanly, and your documentation is complete enough that senior staff can pick up any handoff without guessing. You handle more supervised system-administration work than you did at the start, operating at the level of a mid-tier administrator by year's end. Users trust you, and senior staff trust the records you keep.

Cross-Functional Expectations

You will work most closely with senior IT staff, who direct your work and take your escalations, and with the site cybersecurity team on account, access, and compliance touchpoints. During buildouts you will coordinate with Operations and the Construction function within Product as new spaces come online, supporting secure, compliant system operations throughout.

The Skillset

- 1–2 years of experience in IT support, helpdesk, or system administration (DoD or cleared-environment exposure preferred).
- A DoD 8140.03/8570.01 Information Assurance Technical (IAT) baseline certification — IAT Level I (e.g., CompTIA A+ or Network+) accepted at hire, with IAT Level II (e.g., Security+) obtained within six months of hire.
- Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices.
- Familiarity with account management, permissions, patching, and basic system administration.
- Willingness and physical ability to perform site buildout work — lifting and setting up IT equipment (monitors, workstations, and servers), running cable, and working in confined spaces.
- Strong documentation skills and clear communication with users at all technical levels.
- Ability to travel roughly 25% to support new-site standups.

Preferred:

- Prior DoD or cleared-environment experience.
- Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup.
- Exposure to IT service management (ITSM) and ticketing tools.
- Associate's degree, or relevant certifications in lieu of experience.

Eligibility & Clearance

Candidates must be eligible to work in the United States and capable of maintaining eligibility up to the Top Secret/Sensitive Compartmented Information (TS/SCI) level within 45 days of hire. Salary Range for all departments

Salary Range $85,000—$110,000 USD

## About Nooks

## Company Overview
- **One-liner**: Nooks is an AI sales platform that provides a parallel dialer, AI sequencing, and research agents to automate and accelerate outbound prospecting and sales development.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2020
- **Founders**: Dan (CEO/Co-Founder), Hannah (CPO/Co-Founder), Nikhil (CTO/Co-Founder), Rohan (CRO/Co-Founder)

## Core Business
- Primary industry: Sales Technology & AI (Sales Engagement/GTM)
- Target customers: B2B sales teams (SDR/BDR teams) at companies of all sizes, from startups to enterprises.
- Mission or purpose statement: To democratize growth and turn every company into a 10x sales engine. The company is building an applied AI lab focused on creating "augmented workers" for go-to-market teams.

## Products & Services
- **AI Parallel Dialer**: An AI-powered parallel dialing tool that automatically detects live answers, skips phone trees and bad numbers, allowing reps to focus on conversations and triple their connects per day.
- **AI Sequences**: Multi-channel (calls, emails, social) sequences that automatically update based on account data, activity, and intent signals to make outreach increasingly targeted.
- **Research Intelligence Agents**: AI agents that analyze data from CRM, call transcripts, social media, and the web to provide reps with deep insights on accounts and prospects.
- **List Building**: A tool to build targeted prospect lists using firmographics, first-party data, and live buying signals.
- **Coaching**: An AI that analyzes sales conversations to score performance, flag coaching moments, and automate feedback loops.
- **Virtual Sales Floor**: A collaborative online workspace where sales teams can work together, listen to calls, and provide real-time feedback to improve onboarding and camaraderie.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total Funding of $70M (Series B). Reports over 1,000 customers globally and 4X year-over-year growth. [cbinsights.com](https://www.cbinsights.com/company/nooks)
- **Notable Investors/Partners**: Backed by prominent investors including Airtable Ventures and Tola Capital. The founding team has backgrounds at Scale AI, Stanford AI Lab, Cerebras, and Tesla Autopilot. [nooks.ai](https://www.nooks.ai/careers)
- **Growth Signals**: Grew from 3 founders to a 200+ person team in five years. Named one of America's best startup workplaces. [builtin.com](https://builtin.com/company/nooks)

## Competitive Advantages
- **Agent-First Platform**: Nooks is differentiated by its focus on custom-trained AI agents that work alongside human reps, learning from every interaction to become more autonomous over time.
- **Human-in-the-Loop Learning**: The platform's agents use structured reasoning and continuous feedback loops, getting smarter with every prospect and rep interaction.
- **Deep GTM Intelligence**: Nooks builds intelligence from the specific context of a company's CRM, calls, and web data, optimizing for their unique go-to-market motion rather than providing generic sales tools.
- **Focus on Dialing & Coaching**: Combines a high-volume parallel dialer with a virtual "sales floor" for real-time collaboration, which helps with team culture, onboarding, and performance management.

## Strategic Focus
- Nooks is focused on operationalizing AI agents for B2B sales, moving beyond simple automation to create agents that can reason, learn, and execute complex tasks like research, personalization, and multi-channel sequences.
- The company's long-term goal is to "redefine the equation between human intuition and machine intelligence" in the sales process, making every rep as effective as the best rep on the team.
- They are aggressively hiring engineers (including Senior Software Engineers, Core Infrastructure) and go-to-market roles (AI Deployment Strategist, Director of Enterprise Sales) to scale their platform and customer base. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/nooks)

## Why Work Here
- **Mission & Culture**: Nooks describes itself as an "applied AI lab" with a culture of extreme ownership, speed, and customer love. They emphasize shipping quickly and being ruthless with prioritization ("do more with less"). [nooks.ai](https://www.nooks.ai/careers)
- **Work Policy**: Hybrid model based in San Francisco. The office is the main workspace, and they offer catered lunch and dinner, plus a work-from-home stipend for home office equipment. [builtin.com](https://builtin.com/company/nooks)
- **Notable Perks**: Unlimited Paid Time Off, comprehensive health insurance (medical, dental, vision), equity incentive plan, 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave, and commuter benefits. [nooks.ai](https://www.nooks.ai/careers)
- **Engineering Culture**: The team includes engineers with backgrounds from Stanford AI Lab, Scale AI, Cerebras, and Tesla Autopilot, indicating a high-caliber, research-driven engineering environment focused on solving hard problems in AI.

## Sources
1. [nooks.ai](https://www.nooks.ai/)
2. [nooks.ai/careers](https://www.nooks.ai/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/nooks)
4. [linkedin.com](https://www.linkedin.com/company/nooksapp)
5. [builtin.com](https://builtin.com/company/nooks)

## Other roles at Nooks

- [Cybersecurity Support Specialist](https://feeny.ai/job/cybersecurity-support-specialist-nooks-arlington-617q1gz73yvw) — Arlington, VA
- [IT & Cybersecurity Manager](https://feeny.ai/job/it-cybersecurity-manager-nooks-el-segundo-106xe3kqvv73) — El Segundo, CA
- [Senior Classified WAN Manager](https://feeny.ai/job/senior-classified-wan-manager-nooks-colorado-springs-nfm4cnthdn64) — Colorado Springs, CO
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- [Project Manager - Design and Construction](https://feeny.ai/job/project-manager-design-and-construction-nooks-washington-dc-maryland-northern-k4w247nx9759) — Washington Dc Maryland Northern VA Boston, NY
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- [Project Manager - Design and Construction](https://feeny.ai/job/project-manager-design-and-construction-nooks-west-coast-fp8xey274a5c) — West Coast
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- [Site Lead](https://feeny.ai/job/site-lead-nooks-arlington-j3ty3d3s18jw) — Arlington, VA