---
title: 'IT Support Specialist (PH) at Moxie'
canonical: 'https://feeny.ai/job/it-support-specialist-ph-moxie-philippines-ehdx1n0w39ww'
type: 'job'
last_seen: '2026-09-12'
---

# IT Support Specialist (PH) at Moxie

- **Company:** Moxie
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/moxie/97b464c8-bdf0-4ea0-a30e-6a6fcf2dd326

## Job description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

IT Support Specialist (IC3) We're looking for an IT Support Specialist to own access provisioning, help desk operations, and device management across Moxie — keeping our infrastructure and tooling running smoothly as we scale. You'll also be stepping into a role with real autonomy: you'll build the documentation and processes that let IT scale without adding chaos, and you'll be a trusted first line of defense that frees up senior leadership to focus on compliance and security work. Moxie is on the path to SOC2/HIPAA certification, and this role plays a direct part in getting us there — every access request you process and every runbook you write becomes part of an audit-ready system of record.

Our objectives for the role

- Fully own the access request queue — from intake and manager-approval validation through provisioning and closure — and become the primary point of contact for IT help desk requests across the company
- Build and maintain IT runbooks and documentation that measurably reduce repeat ticket volume, rather than just resolving issues one at a time
- Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup
- Improve access provisioning and ticket resolution times while maintaining complete, audit-ready documentation for compliance readiness
- Partner closely with Technical Operations, People, and Finance to flag systemic issues, policy gaps, and tooling improvements — and surface any unusual access patterns that could signal a security risk

We're looking for:

- Hands-on experience with workplace IT operations — ticketing systems, device management/MDM tools, identity and access management, and cloud infrastructure — and the ability to get comfortable quickly in a new stack
- Strong judgment under ambiguity: you know when a request is routine versus when it needs escalation, particularly around sensitive data access, and you don't guess when the stakes are high
- A track record of turning repeated manual work into documentation or process that actually reduces future ticket volume, not just documentation for its own sake
- Comfort owning a queue independently, with minimal oversight, while still surfacing problems, gaps, and risks proactively rather than letting them sit
- Clear, calm communication with people across the company who are not technical, especially when something is broken and someone's blocked

Why Join Us?

- This is real ownership: you'll be the operational backbone of IT at a fast-growing company, not one of several people sharing a queue
- Deep exposure to a modern SaaS infrastructure stack, with a front-row seat to a company building toward SOC2/HIPAA certification
- A path to grow into a senior IT or security operations role as Moxie scales

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day. We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

## About Moxie

## Company Overview
- **One-liner**: Moxie is the clinical-grade growth engine for aesthetic medicine, combining purpose-built software, expert coaching, done-for-you marketing, and compliance infrastructure to help medspa entrepreneurs launch, run, and scale their practices.
- **Entity Type**: Private (Series C, raised $50.7M total)
- **Headquarters**: Atlanta, Georgia, USA (remote-first with offices in Los Angeles, New York, and Pittsburgh)
- **Founded**: 2022
- **Founders**: Sam Gerstenzang, Dan, and Emma (last names not publicly available)

## Core Business
- **Primary industry**: Medspa management software and services (healthcare technology / aesthetic medicine)
- **Target customers**: B2B – aesthetic entrepreneurs and independent medspa owners (90%+ are female first-time business owners)
- **Mission**: To empower and embolden aesthetic entrepreneurs with the tools, technology, and coaching they need to launch, run, and grow their own medspas, successfully competing against even the biggest medspa chains.

## Products & Services
- **[Moxie Suite](https://www.joinmoxie.com/)**: All-in-one medspa management platform combining EMR, CRM, scheduling, payments, e‑prescribe, memberships, packages, payroll, and financial reporting. Replaces 5+ disconnected systems.
- **[Moxie Supplies](https://www.joinmoxie.com/)**: Procurement service giving independent medspas pricing power on injectables, devices, and supplies (strategic partner to Allergan, Revance, and Galderma).
- **[Launch Accelerator](https://www.joinmoxie.com/)**: Program to help clinicians go from idea to open in as little as 30 days, including practice setup, compliance, and launch planning.
- **[Scale Society](https://www.joinmoxie.com/)**: Invite‑only peer community for aesthetic practice owners featuring advisory board access, expert‑led education, and peer‑to‑peer strategy conversations.
- **Advisory & Coaching**: Hands‑on support from former medspa operators including margin optimization, compensation design, workflow audits, and expansion planning.
- **AI Assistant (Maia)**: AI‑powered assistant embedded in the platform for operational and clinical support.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding – $50.7M (Seed, Series A, B, C)
  - Series C (March 2026): $25M led by Viewpoint Ventures
  - Series B (September 2024): $10M led by SignalFire and Lachy Groom
  - Series A (August 2023): $15.7M led by SignalFire and Boulton & Watt
- **Notable Investors/Partners**: SignalFire, Boulton & Watt, Lachy Groom, Viewpoint Ventures. Strategic partners: Allergan, Revance, Galderma.
- **Growth Signals**: 700+ medspas launched; 104 employees (+50% YoY); expanded from software into supplies, community, and AI; hired former general counsel of the nation’s largest medspa chain; operates in 12 countries.

## Competitive Advantages
- **Purpose‑built for aesthetic medicine** – not a generic EMR or practice management system.
- **Integrated platform** – replaces 5+ tools (EMR, CRM, marketing, inventory, payroll) with one system, reducing complexity.
- **Expert‑led support** – former medspa operators and executives provide hands‑on coaching, not just software.
- **Pricing power** – Moxie Supplies aggregates buying power for independent medspas, giving them margins comparable to large chains.
- **Clinically‑led growth philosophy** – uses 300+ signals across 5+ business dimensions to uncover growth opportunities and catch compliance risks before they escalate.

## Strategic Focus
- **Scaling the platform** – adding AI capabilities (Maia), expanding the supply chain offering, and deepening integration with injectable manufacturers.
- **Community building** – Scale Society aims to reduce the loneliness of aesthetic entrepreneurship and foster peer learning.
- **Helping clinicians become owners** – Launch Accelerator targets nurses and injectors who want to open their own medspas.
- **Expanding internationally** – already operating in 12 countries with a distributed team.

## Why Work Here
- **Remote‑first culture** – employees work remotely; offices available in Atlanta, Los Angeles, New York, and Pittsburgh.
- **Well‑funded early‑stage** – $50.7M in funding provides stability and growth runway.
- **Mission‑driven** – the company explicitly focuses on empowering female first‑time business owners in the aesthetic space.
- **Competitive compensation** – salary and stock, plus generous health/dental/vision coverage.
- **Growth opportunities** – 50% headcount growth YoY; roles span engineering, product, marketing, operations, and medical.
- **Engineering culture** – led by Head of Engineering Ryan Burbank; product design and data roles are active; stack likely modern SaaS (no specific tech stack disclosed).
- **Core values** – emphasis on clinical excellence, durable growth, and supporting entrepreneurs “in business for yourself, but never by yourself.”

## Sources
1. [joinmoxie.com](https://www.joinmoxie.com/) – Company overview, products, mission, and story
2. [joinmoxie.com/careers](https://www.joinmoxie.com/careers) – Careers page, remote-first policy, benefits
3. [LinkedIn – Moxie](https://www.linkedin.com/company/joinmoxie) – Employee count, funding, leadership, financials
4. [Built In – Moxie](https://builtin.com/company/moxie-joinmoxiecom) – Office locations, remote policy, job listings, culture

## Other roles at Moxie

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- [Senior Specialist, SEO](https://feeny.ai/job/senior-specialist-seo-moxie-united-states-sy86sw4wymg6) — United States
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- [SEO Specialist (PH)](https://feeny.ai/job/seo-specialist-ph-moxie-philippines-w1famevz4924) — Philippines
- [SMB Account Executive](https://feeny.ai/job/smb-account-executive-moxie-united-states-842erk5xde77) — United States
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