---
title: 'IT Support Specialist at POWERX'
canonical: 'https://feeny.ai/job/it-support-specialist-powerx-wendell-wfph2q63v18b'
type: 'job'
last_seen: '2026-09-11'
---

# IT Support Specialist at POWERX

- **Company:** POWERX
- **Location:** Wendell, NC
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/powerx/jobs/4401168009

## Job description

## ABOUT US

At POWERX, we make power work.

We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.

With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.

POWERX is built on four pillars, with our people as the foundation.

Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.

That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.

In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.

Work with a team that’s powered by excellence.

## OUR POWERX PERKS

- Competitive Pay
- Incentives for Certifications
- Referral Bonus Program
- Tuition Reimbursement
- Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
- 401k program with a company match
- Performance Program
- Paid Parental Leave
- PTO including Wellness Days and Paid Holidays
- And much more!

Job Summary:

The IT Support Specialist is responsible for supporting and maintaining the company’s information technology infrastructure to ensure efficient and secure operations. This role involves executing day-to-day technical tasks, providing end-user support, and assisting in the implementation and administration of IT systems and services. The IT Support Specialist will support Microsoft 365 environments, troubleshoot and maintain hardware and software systems, and contribute to the integration of new technologies. Additionally, the role includes maintaining documentation, developing training materials, and collaborating with internal teams to uphold IT standards and enhance operational effectiveness across the organization.

Supervisory Responsibilities:

- None

Duties/Responsibilities:

Network Management

- Administer and optimize the company’s Microsoft 365 tenant and other cloud-based infrastructures.
- Oversee licensing, feature rollouts, and automate tasks using PowerShell or Graph API.
- Develop and maintain clear Standard Operating Procedures (SOPs).

Collaboration and Communication

- Champion operational excellence and support.
- Customer service-orientated mindset.
- Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows to cut manual effort.
- Track M365 roadmap items, plan phased releases, and report KPI-driven insights to leadership.

IT Administration Support

- Perform the department’s administrative tasks, including vendor and license management.
- Support software integration efforts and assist with security configurations.

Hardware Support

- Troubleshoot and support PC and network hardware, including setup, maintenance, and minor repairs.

Training Development

- Create and update interactive training materials, including instructional guides and videos, using basic image and video editing software.
- Use basic multimedia tools (e.g., Loom, Scribe, and Camtasia) to support user training and onboarding.

Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Attributes/Abilities:

- Must have a satisfactory background check.
- Experience in all aspects of the Microsoft 365 Admin Center.
- Extensive knowledge of Cloud based infrastructures, including storage and hosting solutions like AWS and Microsoft Azure.
- Proficiency with PC and network hardware installation, troubleshooting, and maintenance.
- Thorough technical knowledge of networks, personal computers, telephone systems, software integration, and cyber-security.
- Ability to manage multiple projects simultaneously while providing prompt customer service.
- Basic skills in image and video editing for the creation of interactive training content (experience with tools such as Loom, Scribe, Camtasia, or similar).
- Proficiency in sourcing and selecting the best solutions for computing hardware, software, and related services.
- Strong written communication skills, with the ability to produce clear and concise technical documentation.
- Strong interpersonal skills, able to work effectively across departments.

Experience and Education:

- Bachelor’s degree in a relevant field (e.g., Computer Science or Information Technology) or Associate’s degree in Network Administration and/or Computer Programming or equivalent education/experience preferred.
- Experience migration or integration project environments preferred.
- Knowledge of cybersecurity best practices.
- Minimum of 5 years of related experience preferred.

Physical Requirements:

- This is an office desk position with no significant physical exertion required.
- May be required to life up to 15 pounds.

POWERX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

## About POWERX

## Company Overview
- **One-liner**: POWERX is a leading provider of comprehensive power services, including NETA accredited field services, engineering and consulting, compliance, and training for mission-critical electrical systems.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Phoenix, Arizona, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Engineering Services / Electrical Power Services
- **Target Customers**: B2B – primarily data centers, industrial facilities, and businesses with critical power infrastructure (enterprise and commercial)
- **Mission**: "To deliver reliable, innovative, and efficient electrical solutions while prioritizing people above all else. We power businesses by optimizing performance, ensuring safety, and driving operational excellence."

## Products & Services
- **NETA Field Services**: Accredited testing, maintenance, and commissioning of electrical equipment up to 500 kV, ensuring safety and reliability. [powerxco.com](https://powerxco.com/our-services/)
- **Protection & Control**: Design, maintenance, and testing of advanced protection and control systems for high-voltage power infrastructure. [powerxco.com](https://powerxco.com/our-services/)
- **Engineering & Consulting**: Power systems studies, grid modernization, and sustainable design to optimize performance and efficiency. [powerxco.com](https://powerxco.com/our-services/)
- **Training**: Expert-led courses covering NFPA 70E, UL 508a, UL 891, and custom operational education. [powerxco.com](https://powerxco.com/our-services/)
- **Certifications & Compliance**: Services to meet regulatory standards, minimize downtime, and ensure long-term performance. [powerxco.com](https://powerxco.com/our-services/)
- **Commissioning (Genelco by POWERX Edge)**: Turnkey commissioning to verify equipment meets design intent and operational requirements. [powerxco.com](https://powerxco.com/our-services/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Total Funding – Not publicly available; Revenue – Not disclosed
- **Notable Investors/Partners**: No public investors listed; headquarters in Phoenix with offices across the U.S. (East Coast, West Coast)
- **Growth Signals**: 
  - Active job postings: 55 (as of mid-2026), with a **yearly increase of +77.4%** and **quarterly growth of +22.2%** in job listings. [linkedin.com](https://www.linkedin.com/company/powerxco)
  - Rapid expansion indicated by nationwide office presence and focus on mission-critical data center clients.

## Competitive Advantages
- **NETA Accreditation**: Full NETA-accredited field services give credibility and compliance edge in the electrical testing industry. [powerxco.com](https://powerxco.com/our-services/)
- **Integrated Service Model**: Turnkey solutions from testing to engineering to training – clients get a single trusted partner for all power system needs. [powerxco.com](https://powerxco.com/our-services/)
- **People-First Culture**: Strong emphasis on safety, integrity, and employee development, positioning the company as an employer of choice in the power services sector. [powerxco.com](https://powerxco.com/careers/)
- **Nationwide Coverage**: Offices in Phoenix, East Coast, and West Coast ensure rapid response and local support for clients. [powerxco.com](https://powerxco.com/)

## Strategic Focus
- **Mission-Critical Data Centers**: Explicitly targeting data center clients with expertise in high-reliability power systems. [powerxco.com](https://powerxco.com/)
- **Innovation & Sustainability**: Committed to "redefining power systems through cutting-edge technology and sustainable practices." [powerxco.com](https://powerxco.com/careers/)
- **Talent Investment**: Heavy focus on hiring and training (55+ open roles) and building a skilled workforce across all service areas.

## Why Work Here
- **Culture**: People-first philosophy with values of safety, integrity, honesty, teamwork, accountability, and respect. [powerxco.com](https://powerxco.com/about-us/)
- **Benefits**: Comprehensive health & wellness (medical, dental, vision, paid wellness days), generous 401(k) employer contribution, paid holidays, parental leave, and hybrid work options. [powerxco.com](https://powerxco.com/careers/)
- **Career Development**: Hands-on training, mentorship programs, skill-building resources, and internal growth opportunities. "Endless growth potential" is a stated promise. [powerxco.com](https://powerxco.com/careers/)
- **Work Environment**: Hybrid work options available; community events, monthly contests, and a focus on building meaningful connections. [powerxco.com](https://powerxco.com/careers/)
- **Innovation Focus**: Join a team using cutting-edge technology to solve real-world power challenges, with a strong emphasis on sustainability. [powerxco.com](https://powerxco.com/careers/)

## Sources
1. [powerxco.com](https://powerxco.com/)
2. [powerxco.com/careers](https://powerxco.com/careers/)
3. [powerxco.com/about-us](https://powerxco.com/about-us/)
4. [powerxco.com/our-services](https://powerxco.com/our-services/)
5. [linkedin.com/company/powerxco](https://www.linkedin.com/company/powerxco)
6. [job-boards.greenhouse.io/powerx](https://job-boards.greenhouse.io/powerx) (Job postings portal)

## Other roles at POWERX

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- [Field Service Technician (NETA 2)](https://feeny.ai/job/field-service-technician-neta-2-powerx-tulsa-g4vgb8kdmxc2) — Tulsa, OK
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