--- title: 'IT Support Specialist at Rocket Lab Corporation' canonical: 'https://feeny.ai/job/it-support-specialist-rocket-lab-corporation-auckland-3bvrx3f9k53m' type: 'job' last_seen: '2026-09-23' --- # IT Support Specialist at Rocket Lab Corporation - **Company:** Rocket Lab Corporation - **Location:** Auckland, New Zealand - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.greenhouse.io/rocketlab/jobs/7998365003 ## Job description ## ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. ## IT SUPPORT SPECIALIST As an IT Support Specialist based onsite at Rocket Lab’s Auckland Production Complex you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one. This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team. A natural curiosity and a drive to continuously learn are essential to be successful in this role. ## WHAT YOU'LL GET TO DO: - Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints - Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation - You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one - Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes - Occasional domestic travel may be required - This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed ## YOU'LL BRING THESE QUALIFICATIONS: - 2+ years’ experience in IT support and high school diploma - Exposure with most and solid operational experience in at least two of the following: - Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting) - PC hardware (including assembly and disassembly of desktop PCs) - Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS) - A scripting language - Active Directory and Group Policy THESE SKILLS WOULD BE NICE TO HAVE: - Certifications in CompTIAA+ or ITIL - Experience with cloud-based technologies (Azure, AWS, O365) - Familiarity with virtualization technologies and public/private cloud environments - Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI and automation to improve service delivery and operational efficiency - Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform - Excellent problem-solving and analytical skills, able to see the big picture and make connections - Experience participating in and supporting a medium to complex, end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support ## WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR [here](https://urldefense.us/v2/url?u=https-3A__www.pmddtc.state.gov_-3Fid-3Dddtc-5Fkb-5Farticle-5Fpage-26sys-5Fid-3D24d528fddbfc930044f9ff621f961987&d=DwMFog&c=N_fLK0KxmM34zjMadXHMx_SQYmXWO3FX0MRVr1hBcn4&r=prjnch9sxomG2ahCicblmM3m-FuPObepspoR1qvWq2I&m=ExC44mBPk2emo4Fr0xPSGZN0UraQ1ZtkDTxwR7iWw5rixcFQb-Wjlv7lJcecLldz&s=0lfm4LyRtFwK220WHBK11DGHWSVvVhQEcfa5G_2Nf18&e=). Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here [ITAR Regulations.](https://www.federalregister.gov/documents/2020/01/23/2020-00574/international-traffic-in-arms-regulations-us-munitions-list-categories-i-ii-and-iii) ## About Rocket Lab Corporation ## Company Overview - **One-liner**: Rocket Lab is an end-to-end space company delivering reliable launch services, spacecraft, satellite components, and on-orbit management [rocketlabcorp.com](https://rocketlabcorp.com/about/about-us/). - **Entity Type**: Public (NASDAQ: RKLB) – went public via SPAC merger in August 2021 [en.wikipedia.org](https://en.wikipedia.org/wiki/Rocket_Lab). - **Headquarters**: Long Beach, California, USA (with additional facilities in New Zealand, Virginia, Maryland, Colorado, Canada, and elsewhere) [rocketlabcorp.com](https://rocketlabcorp.com/about/about-us/). - **Founded**: 2006 - **Founders**: Peter Beck ## Core Business - **Primary industries**: Aerospace, space launch services, satellite manufacturing, and space systems components. - **Target customers**: Commercial satellite operators, civil space agencies (NASA, NOAA), defence customers (U.S. Space Force, NRO), and research institutions. - **Mission**: "Unlocking the potential of space to improve life on Earth" [rocketlabcorp.com](https://rocketlabcorp.com/careers/). ## Products & Services - **Electron**: Small orbital launch vehicle – the second most frequently launched U.S. rocket, with over 75 missions as of January 2026 [en.wikipedia.org](https://en.wikipedia.org/wiki/Rocket_Lab). Also used for the suborbital HASTE hypersonic testbed. - **Neutron**: Reusable medium-lift launch vehicle in development, targeting constellation deployment, interplanetary missions, and human spaceflight [rocketlabcorp.com](https://rocketlabcorp.com/about/about-us/). - **Photon**: Spacecraft platform for Earth orbit, lunar, and interplanetary missions (e.g., NASA CAPSTONE, ESCAPADE to Mars). - **Satellite Components & Subsystems**: Star trackers, reaction wheels, solar panels, electric propulsion, software-defined radios, separation systems, advanced composite structures, and flight/ground software. Rocket Lab’s space systems technology has enabled more than 1,700 missions globally [rocketlabcorp.com](https://rocketlabcorp.com/about/about-us/). ## Market Standing - **Valuation / Market Cap**: Not provided in available sources (NASDAQ-traded; value fluctuates). The SPAC merger in 2021 was valued at approximately $4.1 billion, but current market cap should be verified via financial platforms. - **Key Metric**: Over 2,600 employees globally as of May 2025 [en.wikipedia.org](https://en.wikipedia.org/wiki/Rocket_Lab); more than 700 in New Zealand alone. - **Notable Investors / Partners**: Vector Acquisition Corporation (SPAC partner). Key customers include NASA, U.S. Space Force, NRO, NOAA, BlackSky, and OHB Group. - **Growth Signals**: Development of Neutron; record launch cadence (9 missions in 2022); opening new manufacturing and test facilities (Middle River MD, Stennis MS, Warkworth NZ); successful lunar mission (CAPSTONE) and Mars mission award (ESCAPADE). ## Competitive Advantages - **Vertical integration**: Rocket Lab designs and manufactures its own rockets, spacecraft, satellite components, and operates its own launch sites – reducing cost and lead time. - **High launch frequency & reliability**: Electron is the most frequently launched small rocket globally, with rapid turnaround (as fast as 15 days). - **Reusable rocket technology**: Neutron will bring reusability to the medium-lift class, further lowering per-mission costs. - **Southern Hemisphere launch site**: Only private orbital launch site at Mahia, New Zealand, providing unique orbital inclinations. - **Proven interplanetary capability**: First private company to reach the Moon with CAPSTONE and win a Mars mission (ESCAPADE). ## Strategic Focus - Complete development, test, and first launch of the Neutron rocket from Launch Complex 3 at Wallops Island, Virginia. - Expand spacecraft and component manufacturing to serve the growing defence, civil, and commercial satellite markets. - Pursue interplanetary and human-spaceflight capabilities. - Increase launch cadence and begin recovery and reuse of Electron first stages. ## Why Work Here - **Culture**: Driven, mission-focused environment with emphasis on “Trust, Innovation, and Excellence”. Values include “We are the best at what we do” and “Together we are unstoppable” [rocketlabcorp.com](https://rocketlabcorp.com/careers/). - **Work & locations**: Multiple offices, factories, test, and launch sites across the U.S., New Zealand, and Canada. Hybrid/remote policy not explicitly stated; most roles appear on-site at specific facilities. - **Projects**: Hands-on work with cutting-edge rockets, interplanetary spacecraft, advanced composites, and space software. - **Perks & benefits**: Not detailed on the careers page, but the company offers a collaborative environment, career growth across many disciplines (engineering, tech, operations, finance, etc.), and the opportunity to contribute to high-impact space missions. - **EEO & accommodations**: Rocket Lab provides reasonable accommodations for job applicants with disabilities [rocketlabcorp.com](https://rocketlabcorp.com/careers/). ## Sources 1. [rocketlabcorp.com – About Us](https://rocketlabcorp.com/about/about-us/) 2. [rocketlabcorp.com – Careers](https://rocketlabcorp.com/careers/) 3. [en.wikipedia.org – Rocket Lab](https://en.wikipedia.org/wiki/Rocket_Lab) 4. [linkedin.com – Rocket Lab](https://www.linkedin.com/company/rocket-lab-corp) 5. [job-boards.greenhouse.io – Rocket Lab (careers portal)](https://job-boards.greenhouse.io/rocketlab) ## Other roles at Rocket Lab Corporation - [Senior Integration & Test Engineer II](https://feeny.ai/job/senior-integration-test-engineer-ii-rocket-lab-corporation-long-beach-avvpnhf12te4) — Long Beach, CA - [Senior Integration & Test Engineer I](https://feeny.ai/job/senior-integration-test-engineer-i-rocket-lab-corporation-long-beach-7r85902yq77c) — Long Beach, CA - [Senior HITL Engineer I](https://feeny.ai/job/senior-hitl-engineer-i-rocket-lab-corporation-long-beach-azyxjvna9zep) — Long Beach, CA - [Software Engineer - Neutron Flight Safety Systems](https://feeny.ai/job/software-engineer-neutron-flight-safety-systems-rocket-lab-corporation-auckland-ehwvwrqpa37n) — Auckland, New Zealand - [Spacecraft Propulsion Components Engineer I](https://feeny.ai/job/spacecraft-propulsion-components-engineer-i-rocket-lab-corporation-long-beach-mwcq267hjcgz) — Long Beach, CA - [EDM Technician II - B Shift](https://feeny.ai/job/edm-technician-ii-b-shift-rocket-lab-corporation-long-beach-sf2p8h8c8p0d) — Long Beach, CA - [Thermal Engineering Intern Summer 2027](https://feeny.ai/job/thermal-engineering-intern-summer-2027-rocket-lab-corporation-long-beach-m0c1xyrmhc8r) — Long Beach, CA - [Thermal Engineering Intern Spring 2027](https://feeny.ai/job/thermal-engineering-intern-spring-2027-rocket-lab-corporation-long-beach-p9dv7mqvg6en) — Long Beach, CA - [Senior R&D Engineer I](https://feeny.ai/job/senior-r-d-engineer-i-rocket-lab-corporation-albuquerque-m75v72j7q6gc) — Albuquerque, NM - [Senior Avionics Manufacturing Engineer I](https://feeny.ai/job/senior-avionics-manufacturing-engineer-i-rocket-lab-corporation-pasadena-b7bq9cqctsf0) — Pasadena, CA