--- title: 'IT Support Specialist at Rogo' canonical: 'https://feeny.ai/job/it-support-specialist-rogo-new-york-jrj1drx3ywb0' type: 'job' last_seen: '2026-10-20' --- # IT Support Specialist at Rogo - **Company:** Rogo - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.ashbyhq.com/rogo/b225a39a-c899-4b77-b501-634c7b61b67a ## Job description ## Why Rogo Our mission is to transform global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We're not just improving financial workflows; we're redefining them. This is a unique opportunity to join a generational company driving transformation in one of the most important industries in the world. With a rapidly growing, global client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of enterprise AI. Our team is sharp, motivated, and deeply committed to Rogo’s mission. We take ownership of complex problems and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us. ## The Role Rogo is hiring an IT Support Specialist to serve as the first line of support for our employees and the technology they depend on every day. As a hands-on member of our newly forming internal IT team, you will keep our New York City headquarters and global remote workforce productive, connected, and secure, so our teams can stay focused on building AI for the world's top financial institutions. Reporting to our IT Operations Manager, you will be an operational anchor for day-to-day IT at Rogo. You will work closely with Security, People, and Operations teams to ensure devices are deployed quickly, issues are resolved accurately, and software access is managed cleanly. This is an on-site, high-visibility role for someone who brings ownership and a service mindset to every request, and who wants to help build an IT function from the ground up while growing their technical career alongside senior leadership. ## What You Will Own - Own day-to-day helpdesk operations, triaging and resolving employee requests through our ticketing system with fast, accurate, and helpful support across hardware, software, access, and connectivity issues. - Manage the full device lifecycle: ordering, enrolling in device management, deploying, maintaining, and securely retiring and disposing of employee equipment. - Maintain an accurate hardware inventory as equipment is cycled, and coordinate shipping of devices and peripherals to remote employees and global offices. - Track and manage software licenses, ensuring employees have access to critical tools from day one and reclaiming unused seats to prevent waste. - Support employee onboarding and offboarding, including account provisioning and deprovisioning through our identity platform. - Keep conference rooms and office AV running smoothly, troubleshooting cameras, microphones, and displays, and setting up technology for all-hands, client meetings, and special events. - Perform first-level troubleshooting of office network and connectivity issues, escalating to senior IT or vendors when necessary. - Document solutions and build knowledge base articles and how-to guides that help employees self-serve and help the IT team scale. Great Candidates Often: - Have 2+ years of hands-on IT support or helpdesk experience, ideally in a fast-paced startup or SaaS environment. - Bring working knowledge of MDM platforms (Iru, Intune, Jamf), identity and access tools (Okta, Entra ID, Active Directory), and ticketing systems. - Are comfortable troubleshooting AV, including conference room systems, cameras, microphones, and TVs, and supporting special event setups. - Understand networking fundamentals and are familiar with common networking devices. - Have experience coordinating and shipping IT equipment to remote employees and offices. - Communicate clearly and patiently with colleagues at every level, and know when and how to escalate an issue. - Prioritize effectively across a busy queue, balancing urgent requests with longer-term projects. - Learn quickly and are excited to help build the IT function, not just maintain it. Bonus: - Experience supporting a Mac-first environment. - Familiarity with Google Workspace or Microsoft 365 administration. - Exposure to scripting or automation (Bash, Python, or PowerShell) to streamline repetitive tasks. - Relevant certifications (CompTIA A+, Network+, Apple Certified Support Professional, or equivalent). - Experience supporting employees in financial services or other security-conscious environments. ## Who You Are - You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup. - You are ambitious. You have fun solving problems that others think are impossible. - You are curious. You find joy in learning about AI, technology, and finance. - You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity. - You are collaborative, organized, thoughtful, and kind. Why Join Rogo? - Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous. - Extraordinary team: we take talent density seriously. You'll do the best work of your career alongside some of the sharpest people in AI and finance. - A one-of-one problem: bringing AI to the core of how Wall Street works is one of the most ambitious, technically demanding, and consequential problems today. There is nowhere else you can work on it at this scale. - Real ownership: You'll own real surface area and watch the world's most sophisticated users rely on your work. - Always at the frontier: we work at the edge of what the best models can do and turn it into products people trust. If you're obsessed with AI, this is where it's happening. ## About Rogo ## Company Overview - **One-liner**: Rogo provides a purpose-built AI platform for elite financial institutions, enabling bankers and investors to work smarter, move faster, and win more deals. - **Entity Type**: Private (Series D) - **Headquarters**: New York, New York, United States - **Founded**: 2021 - **Founders**: Tumas R. (Co-Founder), Andrew McClure (Founding GTM), Eric Xu (Founding AI Engineer) ## Core Business - **Primary industry/industries**: AI-powered software for financial services (Investment Banking, Private Equity, Hedge Funds, Sales & Trading) - **Target customers**: B2B, Enterprise (elite financial institutions) - **Mission or purpose statement**: To create the biggest financial AI company on earth, redefining knowledge work with AI tools for the most ambitious firms in finance. [rogo.ai](https://rogo.ai/) ## Products & Services - **Rogo AI Platform**: A purpose-built AI platform for finance that integrates internal and external data sources (SharePoint, CRM, market data, filings, research). It features AI agents that understand financial workflows and execute end-to-end work (e.g., building auditable Excel models, investment memos, diligence materials, and slide decks). The platform is designed for institutional-grade outputs and bespoke enterprise deployment. [rogo.ai](https://rogo.ai/) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of **$315.5M** (as of Series D in April 2026) - **Notable Investors/Partners**: Kleiner Perkins (led Series D), Sequoia Capital, AlleyCorp (led Seed), Company Ventures, BoxGroup, ScOp Ventures. [theorg.com](https://theorg.com/org/rogo) - **Growth Signals**: - **Headcount**: 104 employees (+234.7% YoY) [linkedin.com](https://www.linkedin.com/company/rogoai) - **Funding**: Raised a $160M Series D in April 2026 led by Kleiner Perkins, following a venture round from Sequoia Capital in October 2025. [theorg.com](https://theorg.com/org/rogo) - **User Base**: Over 50,000 bankers and investors using the platform, with 250+ institutions served and 35,000+ daily queries. [rogo.ai](https://rogo.ai/) - **Acquisitions**: Acquired Plux AI and Subset (September 2025) to bolster capabilities. [theorg.com](https://theorg.com/org/rogo) - **Global Expansion**: Operates in 5 countries (US, UK, Canada, Australia, Ireland). [linkedin.com](https://www.linkedin.com/company/rogoai) ## Competitive Advantages - **Domain Expertise**: Founded by ex-hedge fund analysts, ex-bankers, and ex-private equity investors who understand high-finance workflows intimately. [rogo.ai](https://rogo.ai/) - **Purpose-Built for Finance**: Unlike generic AI chatbots, Rogo’s model and platform are explicitly built for the nuance and complexity of financial services. - **Institutional-Grade Outputs**: Produces auditable Excel models, investment memos, and slide decks that meet the standards of top financial institutions. - **Enterprise-Grade Security**: Holds SOC2, CCPA, ISO 27001, GDPR, and EU AI Act compliance certifications. [rogo.ai](https://rogo.ai/) - **Bespoke Deployment**: Every deployment is custom, with a white-glove partnership model led by ex-finance professionals. ## Strategic Focus - **Current priorities**: Deepening integration with financial workflows, expanding global footprint (especially EMEA and APAC), and continuing to build the leading financial reasoning model. The company is aggressively hiring across all departments (49 active job postings) to scale its platform and team. [linkedin.com](https://www.linkedin.com/company/rogoai) - **Direction for growth**: Becoming the definitive AI partner for the world’s leading financial institutions, with a focus on enterprise-grade security, bespoke deployments, and expanding its agentic capabilities. ## Why Work Here - **Culture highlights**: Rogo is described as a mission-critical, high-ambition environment. The team is "unabashed about our ambition: to create the biggest financial AI company on earth." Employees are expected to work hard and contribute to redefining knowledge work with AI. [rogo.ai/careers](https://rogo.ai/careers) - **Remote/hybrid/office policy**: The company has a strong presence in New York City, with roles also listed in London, Singapore, and other global hubs. Many roles are location-specific (e.g., New York City, London, Singapore), suggesting a hybrid or in-office culture for most positions. - **Notable perks or engineering culture**: - **Rapid Growth**: Headcount grew 234.7% YoY, indicating a fast-scaling, dynamic environment. [linkedin.com](https://www.linkedin.com/company/rogoai) - **High Ambition**: The company is "unabashed about our ambition" and offers the chance to "exponentially accelerate your career." [rogo.ai/careers](https://rogo.ai/careers) - **Diverse Roles**: Actively hiring across Engineering, Product, Sales, Marketing, Operations, Security, and Design (49 active job postings). [linkedin.com](https://www.linkedin.com/company/rogoai) - **Global Team**: Opportunities to work in New York, London, Singapore, and other hubs. ## Sources 1. [rogo.ai](https://rogo.ai/) 2. [rogo.ai/careers](https://rogo.ai/careers) 3. [theorg.com](https://theorg.com/org/rogo) 4. [linkedin.com](https://www.linkedin.com/company/rogoai) 5. [rogodata.com/blog](https://www.rogodata.com/blog/announcing-our-seed-round/) ## Other roles at Rogo - [Talent Acquisition | Recruiter, GTM](https://feeny.ai/job/talent-acquisition-recruiter-gtm-rogo-singapore-zmdb2cdgwyxe) — Singapore - [Post-Sales Operations Manager](https://feeny.ai/job/post-sales-operations-manager-rogo-new-york-ybq2pxj8g6z9) — New York, NY - [Forward Deployed, Asset Management (EMEA)](https://feeny.ai/job/forward-deployed-asset-management-emea-rogo-new-york-ayg2fys3dxnp) — New York, NY - [Talent Acquisition | Recruiter, GTM](https://feeny.ai/job/talent-acquisition-recruiter-gtm-rogo-san-francisco-hthp6zefadvz) — San Francisco, CA - [Talent Acquisition | Recruiter, G&A](https://feeny.ai/job/talent-acquisition-recruiter-g-a-rogo-new-york-g9mxadet5qps) — New York, NY - [Talent Acquisition | Recruiter, Engineering](https://feeny.ai/job/talent-acquisition-recruiter-engineering-rogo-san-francisco-mpqpj68xwxqy) — San Francisco, CA - [Forward Deployed Banker, Paris](https://feeny.ai/job/forward-deployed-banker-paris-rogo-paris-rrkt1v2ds0xr) — Paris, France - [Workplace Experience Manager | London, UK](https://feeny.ai/job/workplace-experience-manager-london-uk-rogo-london-c6g7x95yegsq) — London, United Kingdom - [Deployment Associate, NYC](https://feeny.ai/job/deployment-associate-nyc-rogo-new-york-rgb48jztcztz) — New York, NY - [GTM Associate, NYC](https://feeny.ai/job/gtm-associate-nyc-rogo-new-york-4qd50bxfn18z) — New York, NY