---
title: 'IT Support Specialist - Senior at C3EL'
canonical: 'https://feeny.ai/job/it-support-specialist-senior-c3el-oklahoma-city-n4mgjhcvxbz7'
type: 'job'
last_seen: '2026-10-15'
---

# IT Support Specialist - Senior at C3EL

- **Company:** C3EL
- **Location:** Oklahoma City, OK
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/c3el/jobs/5265635007

## Job description

Overview:

Job Title: IT Support Specialist - Senior

Security Clearance: Ability to Obtain Public Trust

Location: Oklahoma City, OK

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Senior IT Support Specialist to support the mission in Oklahoma City, OK. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

Responsibilities will include, but not be limited to:

- The support will range from simple to complex system issues and may include VIP support requirements.
- The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
- Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues.
- Troubleshooting Microsoft Windows with latest Windows OS.
- Possess familiarity with MAC OS.
- Installation and configuration of new machines in a Windows environment.
- Smart cards / PIV cards (general knowledge).
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
- Provide Remote Tool Support.
- Conference Room / VTC Setups.
- Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
- Updates status of queued service requests with the IT service management system.

Minimum Qualifications:

- U.S. Citizenship
- Ability to attain a Public Trust clearance by completing “eApp National Background Investigation Services (NBIS)” form.
- Must have a minimum of 7 years of related experience providing technical, deskside support.
- Travel to various field sites is required, so reliable and independent transportation will be needed.
- HDI Technical Support Professional required within six (6) months of employment.

Desired Qualifications:

- Certifications desirable but not required include A+, Net+, and Sec+.

Education:

- A minimum of a High School diploma is required.

## About C3EL

## Company Overview
- **One-liner**: C3EL delivers advanced information technology, engineering, and logistics services with a core focus on Command and Control and Communications systems to the Department of Defense and other federal agencies.
- **Entity Type**: Private (Woman-Owned Small Business – WOSB)
- **Headquarters**: Tampa, Florida, United States
- **Founded**: 2012
- **Founders**: Not publicly listed; leadership includes CEO Laura Hoernig and COO Jack Rhodes

## Core Business
- **Primary Industry**: IT Services and IT Consulting, Defense & National Security
- **Target Customers**: U.S. Department of Defense (DoD), Federal Agencies, and allied partners
- **Mission/Purpose**: “Delivering advanced information technology and engineering services with a core focus on Command and Control, Communications systems to the Department of Defense and other Federal Agencies.”

## Products & Services
- **Enterprise IT Services**: Full lifecycle IT infrastructure design, implementation, and management (networks, servers, data centers).
- **Command Center Solutions**: Turn-key design, integration, and delivery of command centers, including AV and communications systems, SCIFs, and briefing centers.
- **Cloud & Virtualization**: Cloud migration, management, and optimization services.
- **Communications Solutions**: Secure, reliable full lifecycle communications (including SATCOM, tactical communications, and voice/data networks).
- **Cybersecurity**: Security operations, network defense, and compliance support.
- **Logistics & Engineering**: Logistics support, engineering services, and program management for deployed and enterprise environments.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Estimated annual revenue $5.0M–$25.0M (LinkedIn data); Total employees 34 (LinkedIn, +6.4% monthly growth)
- **Notable Investors/Partners**: Not publicly listed (privately held); customers include U.S. DoD and other federal agencies
- **Growth Signals**: 37 active job postings (Greenhouse), 94.7% quarterly increase in job postings, presence in 40+ countries, LinkedIn followers 2,600 (+1.1% monthly)

## Competitive Advantages
- **Woman-Owned Small Business (WOSB)** status, enabling set-aside contracting opportunities.
- **Top Secret Facility Clearance** and extensive experience with SCIFs and secure environments.
- **Vertical integration**: Senior management deploys directly with teams, ensuring high-quality execution.
- **Global footprint**: Supports operations in 40+ countries, with personnel experienced in both deployed and enterprise environments.

## Strategic Focus
- Continue to expand DoD and federal agency customer base by delivering mission-critical command, control, communications, and IT solutions.
- Invest in cloud, cybersecurity, and modernization services to meet evolving defense needs.
- Grow workforce through a disciplined hiring pipeline (37 open positions across multiple geographies, including Hawaii, Italy, Kuwait, Belgium, and U.S. bases).

## Why Work Here
- **Culture**: Employee reviews rate culture 3.9/5 and career development 4.1/5; compensation rated 4.5/5 (Glassdoor/LinkedIn).
- **Work Environment**: Supportive, mission-focused environment with a focus on professional growth; many roles require security clearance and offer the chance to work on critical national security projects.
- **Remote/Hybrid**: Many roles are on-site at government facilities (e.g., Tampa, Hawaii, overseas bases); some roles may offer flexibility, but clearance requirements often dictate location.
- **Notable Perks**: Opportunity to work directly with DoD customers, deploy with teams, and gain exposure to cutting-edge command and control technologies.

## Sources
1. [c3el.com – About Us](https://c3el.com/about-us/)
2. [c3el.com – Homepage](https://c3el.com/)
3. [c3el.com – Careers](https://c3el.com/careers/)
4. [Greenhouse – Jobs at C3EL](http://job-boards.greenhouse.io/c3el)
5. [LinkedIn – C3EL Company Page](https://www.linkedin.com/company/c3el)

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