---
title: 'IT Support Specialist at The Pharmacy Hub'
canonical: 'https://feeny.ai/job/it-support-specialist-the-pharmacy-hub-fort-lauderdale-m1jbach51bqt'
type: 'job'
last_seen: '2026-09-08'
---

# IT Support Specialist at The Pharmacy Hub

- **Company:** The Pharmacy Hub
- **Location:** Fort Lauderdale, FL
- **Compensation:** $49k–$62k
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/thepharmacyhub/jobs/5409361008

## Job description

## About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

## About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Position Summary

The Pharmacy Hub is looking for an IT Support Specialist to join our IT team and provide hands-on desktop and end-user technical support across our Davie and Miami Gardens locations. This person will provide IT desktop support, troubleshoot hardware, software, printer, and connectivity issues, assist with employee onboarding and offboarding, and help maintain IT equipment and inventory. They will work closely with the IT team and employees across the company.

This is a new headcount position. Our IT support team has decreased from five employees to two, leaving no coverage for illness, vacation, or unexpected absences. We are hiring two additional IT Support Specialists to restore adequate coverage, maintain business continuity, and avoid service disruptions.

This position reports to the IT Manager.

Core Responsibilities

Desktop & End-User Support (~30%)

- Provide general desktop and end-user technical support to employees across the company
- Troubleshoot hardware, software, printer, and network/connectivity issues
- Assist with employee onboarding and offboarding, including setting up user accounts, computers, and other IT equipment

IT Equipment & Inventory Management (~45%)

- Set up, deploy, and track company laptops, headsets, and other IT equipment
- Maintain accurate IT equipment and inventory records across both the Davie and Miami Gardens locations
- Ensure equipment is properly maintained, accounted for, and ready for new hires

Support Ticket Management (~15%)

- Respond to and resolve support tickets through the company's ticketing system
- Prioritize multiple concurrent requests and escalate issues appropriately when needed

Documentation (~10%)

- Document troubleshooting steps, resolutions, and recurring issues
- Maintain clear, up-to-date records to support knowledge sharing across the IT team

## Qualifications

Required

- 2+ years of experience in desktop support, help desk, or a similar IT role
- Associate degree in Information Technology or equivalent experience
- Knowledge of common business applications
- Experience troubleshooting hardware, software, printers, and basic network connectivity
- Experience setting up user accounts, computers, and other IT equipment
- Familiarity with ticketing systems and remote-support tools
- Basic understanding of TCP/IP, Wi-Fi, DNS, and network troubleshooting
- Strong communication, customer-service, and problem-solving skills
- Ability to prioritize multiple requests and work independently
- Ability to lift and move computer equipment as needed

## Preferred

- Bachelor's degree in Computer Science
- 3+ years of experience in IT
- Experience with Google Workspace
- Okta experience
- Experience with cloud-based applications
- Experience with remote-support platforms (e.g., NinjaOne)

Core Competencies

- Dependable, hands-on, and organized
- Comfortable working in a fast-paced pharmaceutical fulfillment environment
- Proactive, patient, and service-oriented
- Communicates clearly with both technical and nontechnical employees
- Takes ownership of problems rather than passing them along
- Manages competing priorities calmly under pressure
- Documents work thoroughly and consistently
- Knows when to escalate an issue

Work Environment

This is a 100% on-site role split across The Pharmacy Hub's Davie and Miami Gardens, Florida locations, Monday–Friday, 9:00 AM–6:00 PM. The pace is driven by day-to-day support ticket volume, onboarding and offboarding timelines, and the operational needs of a fast-paced pharmaceutical fulfillment environment. This role works closely with the IT team and with employees across the company, and may require travel between the two office locations. Candidate should be open scheduled.

Physical Requirements

The physical and mental demands described are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to lift and move computer equipment as needed
- Extended periods of computer use for ticket resolution, remote support, and documentation
- Close visual acuity required for troubleshooting hardware and software issues
- Clear verbal and written communication required across in-person and written formats with technical and nontechnical employees
- Role requires on-site presence at both the Davie and Miami Gardens locations; ability to travel between locations as needed

At-Will Employment

Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.

Pay Range $49,000—$62,000 USD

Benefits:

- 401(k) with up to 4% matching
- Medical, dental, vision and life insurance
- Paid time off that grows with your tenure

Core Values

The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

- Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
- Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
- Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.

The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application.

The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

## About The Pharmacy Hub

## Company Overview
- **One-liner**: The Pharmacy Hub is a national pharmacy fulfillment partner that provides turnkey, technology-driven prescription dispensing and compounding services for telehealth platforms, pharmaceutical manufacturers, and healthcare innovators.
- **Entity Type**: Private (bootstrapped/privately held)
- **Headquarters**: Miami, Florida, United States (HQ at 15600 NW 15th Ave, Suite C, Miami, FL 33169; second office at 2750 Bridge Way, Davie, FL 33314)
- **Founded**: 2022
- **Founders**: Antoine Mourani (CEO), Ken Bains (Co-Founder & COO)

## Core Business
- **Primary industry**: Pharmacy fulfillment, healthcare logistics, compounding pharmacy, telehealth infrastructure.
- **Target customers**: B2B — telehealth companies, medical facilities, pharmaceutical manufacturers, and healthcare organizations.
- **Mission or purpose**: "Break barriers in healthcare so providers can focus on delivering better care and patients get the treatments they need quickly, reliably, and affordably."

## Products & Services
- **Turnkey Pharmacy Fulfillment**: End-to-end prescription dispensing and shipping, including FDA-approved commercial medications and non-sterile compounded formulations (USP 795 and USP 800 compliant). Billed via a flat dispense fee or wholesale pricing for clinics.
- **White Label Services**: Custom-branded packaging and fulfillment for healthcare partners.
- **API Integrations**: Open API custom integrations with telehealth platforms and EMRs for real-time inventory, order tracking, and workflow automation.
- **3PL Services**: Third-party logistics for storing and dispensing medications from their licensed facilities.
- **Intelligent Automation**: Proprietary software and automation systems for precision in medication fulfillment, quality control, and scalability (up to 75,000+ prescriptions per day capacity).
- **Compounding**: Specialized in producing quality, scalable compounded formulations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Revenue not disclosed; headcount of 51 employees (+192% YoY growth); capacity to process 75,000+ prescriptions per day; licensed in all 50 states; SureScripts certified.
- **Notable Investors/Partners**: Not publicly disclosed (privately held). Partners include telehealth platforms and healthcare entities.
- **Growth Signals**: Rapid headcount growth (+192% YoY); expanding operations across 6 countries (US, Brazil, India, Philippines, Canada, Ireland); LinkedIn follower growth of +251.7% year-over-year; active hiring for multiple roles (HR Generalist, Compounding Pharmacy Technician, Head of Quality and Compliance, Tablet Press Operator).

## Competitive Advantages
- **Scale & Compliance**: Licensed in all 50 states, SureScripts certified, ISO 7 cleanrooms, and USP 795/800 compliance — a high barrier to entry for competitors.
- **Technology-Driven**: Proprietary intelligent automation and open API integrations enable seamless integration with partner platforms, precision fulfillment, and data-driven process optimization.
- **Speed**: Nationwide same-day fulfillment capability.
- **Specialization**: Focus exclusively on B2B telehealth and healthcare partners, not direct-to-consumer, allowing deep specialization.
- **Capacity**: Ability to process up to 75,000+ prescriptions daily, positioning them as a high-volume partner.

## Strategic Focus
- **Scale Infrastructure**: Expanding capacity and automation to support rapid client growth.
- **Telehealth Partnerships**: Deepening integrations with telehealth platforms as the primary channel.
- **Compounding Innovation**: Developing new compounded formulations to help providers differentiate treatment plans.
- **Operational Excellence**: Refining processes through data and analysis to optimize performance and quality.

## Why Work Here
- **Growth Trajectory**: The company is in a rapid growth phase (+192% headcount YoY), offering opportunities for career advancement and role expansion. Employee reviews on Indeed note that "hard work and dedication" are rewarded with new roles.
- **Modern Environment**: State-of-the-art facility with ISO 7 cleanrooms and advanced automation. Employees describe the environment as "modern, clean, and constantly growing."
- **Team Culture**: Reviews highlight a "friendly work atmosphere," "good work ethics," "cooperative efforts and teamwork," and a "very professional work environment."
- **Compensation**: Competitive for the Miami/Fort Lauderdale area. Reported salaries: HR Generalist ($70k–$80k), Pharmacist (~$64.91/hr), Compounder (~$46.05/hr), Pharmacy Technician (~$20.17/hr), Warehouse Operations Manager (~$122,573/yr).
- **Work Policy**: On-site roles at Miami Gardens and Davie, FL locations. No remote/hybrid policy publicly stated for most roles.
- **Notable Perks**: Opportunity to work at the intersection of healthcare and technology; exposure to high-growth telehealth industry; hands-on with cutting-edge automation.

## Sources
1. [thepharmacyhub.com](https://thepharmacyhub.com/)
2. [LinkedIn - The Pharmacy Hub](https://www.linkedin.com/company/the-pharmacy-hub)
3. [Greenhouse Jobs - The Pharmacy Hub](https://job-boards.greenhouse.io/thepharmacyhub)
4. [Indeed - The Pharmacy Hub Careers](https://www.indeed.com/cmp/The-Pharmacy-Hub)

## Other roles at The Pharmacy Hub

- [Head of Sterile Compounding](https://feeny.ai/job/head-of-sterile-compounding-the-pharmacy-hub-fort-lauderdale-ecw9k939kx36) — Fort Lauderdale, FL
- [Staff Sterile Compounding Pharmacist](https://feeny.ai/job/staff-sterile-compounding-pharmacist-the-pharmacy-hub-fort-lauderdale-x4xdqnjjh5be) — Fort Lauderdale, FL
- [Sterile Pharmacist Manager / Pharmacist-in-Charge (PIC)](https://feeny.ai/job/sterile-pharmacist-manager-pharmacist-in-charge-pic-the-pharmacy-hub-fort-jzrcx91w14xv) — Fort Lauderdale, FL
- [Pharmacy Operations Manager – Front End](https://feeny.ai/job/pharmacy-operations-manager-front-end-the-pharmacy-hub-fort-lauderdale-pzrmvxv2bgzy) — Fort Lauderdale, FL
- [Runner - Shipping Department](https://feeny.ai/job/runner-shipping-department-the-pharmacy-hub-miami-jsxabcxcrnsb) — Miami, FL
- [Technical Product Manager, ERP](https://feeny.ai/job/technical-product-manager-erp-the-pharmacy-hub-fort-lauderdale-s64fm2dr9w9p) — Fort Lauderdale, FL
- [Senior Financial Controller](https://feeny.ai/job/senior-financial-controller-the-pharmacy-hub-fort-lauderdale-m9fcz78h9kj0) — Fort Lauderdale, FL
- [Senior Technical Product Manager, Pharmacy Fulfillment](https://feeny.ai/job/senior-technical-product-manager-pharmacy-fulfillment-the-pharmacy-hub-fort-jcdsd6p423f6) — Fort Lauderdale, FL
- [Compounding Quality Control Technician](https://feeny.ai/job/compounding-quality-control-technician-the-pharmacy-hub-miami-cdqayt1cny9j) — Miami, FL
- [Compounding Pharmacy Technician - Overnight](https://feeny.ai/job/compounding-pharmacy-technician-overnight-the-pharmacy-hub-miami-467qpfnzqb6t) — Miami, FL