---
title: 'IT Support Specialist at The Ridge RTC'
canonical: 'https://feeny.ai/job/it-support-specialist-the-ridge-rtc-milton-new-hampshire-3p1xmgjxds7h'
type: 'job'
last_seen: '2026-09-13'
---

# IT Support Specialist at The Ridge RTC

- **Company:** The Ridge RTC
- **Location:** Milton New Hampshire, United States
- **Compensation:** $55k–$61k
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/theridge/jobs/4398282009

## Job description

## About Altior Healthcare

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

## POSITION SUMMARY

The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.

## RESPONSIBILITIES

- Provide onsite and remote technical support for end users across multiple locations.
- Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.
- Configure and deploy desktops, laptops, mobile devices, and related hardware.
- Perform operating system reloads, workstation imaging, software installation, and endpoint setup.
- Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.
- Assign and manage security groups, shared mailbox access, and basic user permissions.
- Maintain accurate inventory records for computers, peripherals, and IT assets.
- Install and support printers, docking stations, monitors, and other office technology.
- Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.
- Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.
- Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).
- Assist with hardware procurement, receiving, staging, and deployment coordination.
- Travel to operational locations as needed to support users and technology initiatives.
- Training: Provide training and guidance to end-users on IT tools and best practices.
- Other duties as assigned.

## QUALIFICATIONS

- Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 3+ years’ experience in helpdesk support or a similar IT support role.
- Ability to support Microsoft Windows environments and Microsoft 365 applications.
- Experience supporting both Windows and Mac devices.
- Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.
- Strong analytic and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Eager to learn and adapt to new technologies.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Familiarity with healthcare or other regulated environments preferred.

## REQUIREMENTS

- Ability to lift IT equipment (Average 30 lbs.)
- Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.
- Frequent walking and standing.
- Works well under pressure due to time and accuracy requirements.
- Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included.
- Reliable transportation and valid driver’s license required. Salary Range $55,000—$61,000 USD

## Benefits

- Comprehensive benefits package: medical, dental, and vision.
- 401k with 4% match.
- Paid Time Off Programs including vacation, holidays, and illness.
- Chef made meals onsite.
- Professional trainings provided for development; continuing education assistance for clinicians.
- Supportive clinical supervision and professional development.

Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

[Privacy Policy](https://www.altiorhealthcare.com/privacy-policy/) l [Discrimination Policy](https://www.altiorhealthcare.com/discrimination-policy/)

## About The Ridge RTC

## Company Overview
- **One-liner**: The Ridge RTC is a short-term residential treatment center for adolescents (ages 12–17) and emerging adults (18–20) offering intensive mental health and substance use treatment in structured New England settings.
- **Entity Type**: Private (owned by Altior Healthcare; LinkedIn lists “Public Company” but no public ticker exists — likely a classification error)
- **Headquarters**: Milton, New Hampshire, United States
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Mental health care (adolescent residential treatment)
- **Target customers**: B2C – families of teens and young adults struggling with anxiety, depression, trauma, substance use, and emotional dysregulation
- **Mission/purpose**: “Providing exceptional care and support for our clients” and “making a positive impact on the lives of our clients and their families” (from careers page)

## Products & Services
- **Intensive Teen Residential Treatment**: A minimum of 3 individual therapy sessions per week, 3 group sessions per day, weekly family therapy, and weekly psychiatric care. Includes medication management, physical exercise, and nutrition. Tailored to each client’s needs.
- **Equine-Assisted Therapy** (Maine campus): Ground-based interactions with horses under licensed clinician supervision to build emotional regulation, trust, and relational skills. Integrated into individualized treatment plans.
- **Emerging Adult Program** (ages 18–20): Similar intensive structure for young adults.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; total funding not disclosed (likely funded by parent Altior Healthcare)
- **Notable Investors/Partners**: Altior Healthcare (parent company); accredited by The Joint Commission; in‑network with Aetna, Cigna, Optum, UnitedHealthcare, Harvard Pilgrim, Anthem Blue Cross Blue Shield, Magellan, Carelon, Beacon, Multiplan
- **Growth Signals**:
  - Expanded New Hampshire campus by 7 beds in February 2026 to meet surging demand
  - Released first clinical outcomes report showing a **62% reduction in depression symptoms**, sustained through one year post-discharge
  - Launched equine-assisted therapy program in Maine (May 2026)

## Competitive Advantages
- **Intensity of care**: One of the most intensive teen residential programs in the country (3 individual + 3 group sessions per day)
- **Natural setting**: Campuses in New Hampshire and mid‑coast Maine leverage the healing power of nature
- **Equine therapy**: A differentiated, evidence‑based modality not commonly offered in residential treatment
- **Accreditation**: The Joint Commission accreditation signals quality and compliance

## Strategic Focus
- Expanding physical capacity to meet growing demand for adolescent mental health services
- Integrating innovative therapeutic modalities (e.g., equine therapy) into core clinical model
- Publishing clinical outcomes to demonstrate efficacy and attract insurance partnerships

## Why Work Here
- **Culture**: “A culture of inclusivity and belonging” – diversity celebrated, authentic self-expression encouraged
- **Benefits**: 100% employer‑provided medical plans, comprehensive PTO, birthday PTO, mental health and life coaching assistance
- **Career development**: Clinical training, leadership training, personalized development plans, local university partnerships
- **Work environment**: Healing-focused, collaborative team of therapists, nurses, case managers, and support staff
- **Scheduling**: Flexible schedules that work for you (likely on‑site at residential campuses)
- **Remote/hybrid**: Not specified; roles are likely on‑site given the nature of residential care

## Sources
1. [theridgertc.com](https://theridgertc.com/careers/) – Careers page (benefits, culture, open roles)
2. [theridgertc.com](https://theridgertc.com/) – Main site (program details, insurance partners, mission)
3. [cbinsights.com](https://www.cbinsights.com/company/the-ridge-rtc) – Company overview, founding year, news on expansion and outcomes
4. [linkedin.com](https://www.linkedin.com/company/the-ridge-treatment-center) – Employee count (21), leadership, industry classification

## Other roles at The Ridge RTC

- [Regional Human Resources Manager](https://feeny.ai/job/regional-human-resources-manager-the-ridge-rtc-milton-new-hampshire-vk6a66gmnq66) — Milton New Hampshire, United States / South China Maine, United States
- [Education Coordinator/Program Coordinator](https://feeny.ai/job/education-coordinator-program-coordinator-the-ridge-rtc-morrill-maine-8tvtp5m9gk6e) — Morrill Maine, United States
- [Medication Nursing Assistant (MNA)](https://feeny.ai/job/medication-nursing-assistant-mna-the-ridge-rtc-milton-new-hampshire-q0v8k60hc1x2) — Milton New Hampshire, United States
- [Kitchen Assistant](https://feeny.ai/job/kitchen-assistant-the-ridge-rtc-milton-new-hampshire-ywqexey2796g) — Milton New Hampshire, United States
- [Equine Specialist](https://feeny.ai/job/equine-specialist-the-ridge-rtc-morrill-maine-8gnvccjktft9) — Morrill Maine, United States
- [Behavioral Intervention Specialist, New Hampshire](https://feeny.ai/job/behavioral-intervention-specialist-new-hampshire-the-ridge-rtc-milton-new-gag6ra74dq10) — Milton New Hampshire, United States
- [Program Manager, The Ridge Maine RTC](https://feeny.ai/job/program-manager-the-ridge-maine-rtc-the-ridge-rtc-south-china-maine-2rhc061e5vee) — South China Maine, United States
- [Onboarding & Training Specialist, New Hampshire](https://feeny.ai/job/onboarding-training-specialist-new-hampshire-the-ridge-rtc-milton-new-hampshire-kw6zvqt2bj6g) — Milton New Hampshire, United States
- [Case Manager, New Hamshire](https://feeny.ai/job/case-manager-new-hamshire-the-ridge-rtc-milton-new-hampshire-xrbt5f1kdtrf) — Milton New Hampshire, United States
- [Kitchen Assistant, Maine](https://feeny.ai/job/kitchen-assistant-maine-the-ridge-rtc-3tkwa0sfn9tq)