--- title: 'IT Support at Strategic Gears' canonical: 'https://feeny.ai/job/it-support-strategic-gears-cairo-h3e0rxhsz5fk' type: 'job' last_seen: '2026-09-14' --- # IT Support at Strategic Gears - **Company:** Strategic Gears - **Location:** Cairo, Egypt - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2025-12-01 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/strategicgears/8aa31a51-742f-4748-bb32-028ad5f0aa5d ## Job description Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations & Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector. Strategic Gears has delivered projects for the most well-known entities in the public sector including ministries, regulatory authorities, and the Saudi Stock Exchange, as well major private sector entities in the Kingdom. Today, Strategic Gears has offices in Riyadh and Jeddah in Saudi Arabia, as well as an office in Cairo and in London. The company is currently expanding its operations in Cairo and is hiring to support this growth. As an IT Support, you will ensure the ERP system meets business needs by working with stakeholders to optimize workflows and enhance system performance. Success means effective collaboration with internal teams and vendors to implement improvements that support company objectives and maintain operational efficiency. ## Responsibilities - Provide first-line technical support to internal users. - Manage and monitor device stock and lifecycle. - Liaise with outsourced IT support teams, ensuring timely resolution of issues. - Assist users with Microsoft Office applications and ERPnext system queries. - Troubleshoot hardware, software, and network issues. - Ensure IT assets are well-maintained and meet company standards. - Assist in the onboarding process by setting up devices and accounts for new employees. - Provide feedback and recommendations on potential IT improvements. ## Qualifications - Bachelor's degree in information technology, Computer Science, or related field or equivalent experience. - Familiarity with ERPnext, Microsoft Azure, Office applications, and user management. - Strong troubleshooting and problem-solving skills. - Excellent communication and interpersonal skills. - Experience in managing and maintaining IT assets. - Proven experience with IT support. ( minimum 2 years) ## About Strategic Gears ## Company Overview - **One-liner**: Strategic Gears is an award-winning management consulting firm that helps ambitious organizations define and deliver strategic transformations, with a strong focus on the Middle East, Europe, and Africa. - **Entity Type**: Private (Privately Held) - **Headquarters**: Riyadh, Saudi Arabia - **Founded**: 2015 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry/industries**: Business Consulting and Services, Management Consulting, Strategy, Operations & Organizational Excellence, Marketing, Digital Transformation - **Target customers**: B2B – serving both public sector (ministries, regulatory authorities) and private sector (large enterprises, including major players in Saudi Arabia’s Vision 2030) - **Mission or purpose statement**: “Helping the most ambitious and consequential organizations in the world define what comes next—and deliver it with the precision, speed, and depth that the moment demands.” ## Products & Services - **Strategy Consulting**: Development and implementation of strategic plans, market research, economic studies. - **Operations & Organizational Excellence**: Governance, operating model design, project management, performance management, organizational design, business process management, change management, capability building. - **Marketing Services**: Brand equity development, marketing strategy, communication strategy, pricing strategy, marketing support. - **Digital Services**: Digital strategy, digital transformation support, data analytics. - **Advisory Services**: Commercial due diligence, M&A advisory (e.g., recent buyout advisory for Tracsis Events in the UK). ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: 200 employees (as of latest data), with monthly headcount growth of +0.4%; operates across 8 countries with 7 offices - **Notable Investors/Partners**: No external investors disclosed; partners include elite educational institutions, implementation partners, and a trusted ecosystem of thousands of global experts - **Growth Signals**: - Platinum-ranked among leading consulting firms in the Middle East - Expanded into Europe (UK, Spain) and Africa (Egypt) - Recently advised Connection Capital LLP on the management buyout of Tracsis Events (a UK market leader in traffic management, parking, and event logistics) - Active in Saudi Arabia’s Vision 2030 transformation, delivering projects across 17+ sectors ## Competitive Advantages - **Award-winning model**: Combines deep expertise with proximity and relevance to clients, earning Platinum ranking in the Middle East - **Multi-continent presence**: Offices in Saudi Arabia, Egypt, UK, Qatar, and Spain – enabling local delivery with global standards - **Diverse capabilities**: Integrated strategy, operations, marketing, and digital services under one roof - **Strong public-sector track record**: Key partner in Saudi Vision 2030, working with ministries and regulatory authorities ## Strategic Focus - **Current priorities**: Deepening presence in Europe and Africa, building on the UK practice; leveraging AI and digital transformation (article titled “AI at an Inflection Point in Saudi Arabia”); continuing to serve as a strategic partner for national transformation programs - **Direction for growth**: Expanding multidisciplinary consulting services, strengthening the ecosystem of experts and implementation partners, and scaling the team across new geographies ## Why Work Here - **Culture highlights**: Rated 3.8/5 on employer review sites (50 reviews). Culture score 3.7, Career development 4.0, Compensation 3.6 – indicating strong growth opportunities but below-average work-life balance (2.2) - **Remote/hybrid policy**: Hybrid workspace – employees engage in a combination of remote and on-site work (typical time on-site varies by role) - **Notable perks or engineering culture**: - Open roles include Consultant, Market Research Manager, IT Manager, Graphic Designer, Talent Acquisition Specialist – indicating a mix of consulting, research, creative, and tech functions - Uses modern tech stack (Odoo, Power BI, Python, Figma, Salesforce, etc.) - Employs AI tools in the hiring process (resume review, analysis) but final decisions are made by humans - Alumni often move to top employers like EY, Deloitte, PwC, TAM, and government entities - **Locations**: Offices in Riyadh, Jeddah, Medina, Cairo, London, Doha, Madrid ## Sources 1. [strategicgears.com](https://www.strategicgears.com/) 2. [LinkedIn – Strategic Gears](https://linkedin.com/company/strategicgears) 3. [Lever Careers Page – Strategic Gears](https://jobs.lever.co/strategicgears) 4. [Built In – Strategic Gears Profile](https://builtin.com/company/strategic-gears) ## Other roles at Strategic Gears - [Executive Assistant](https://feeny.ai/job/executive-assistant-strategic-gears-cairo-f8hfcehz17he) — Cairo, Egypt - [Freelance Consultant – Strategy & Advisory (Project-Based)](https://feeny.ai/job/freelance-consultant-strategy-advisory-project-based-strategic-gears-cairo-68fpvrc3jkfe) — Cairo, Egypt - [Market Research Manager](https://feeny.ai/job/market-research-manager-strategic-gears-cairo-041qs45nakaz) — Cairo, Egypt - [Creative Brand Manager](https://feeny.ai/job/creative-brand-manager-strategic-gears-cairo-35bqw61e8db2) — Cairo, Egypt - [IT Manager](https://feeny.ai/job/it-manager-strategic-gears-cairo-4r504jzrnd7n) — Cairo, Egypt - [Associate Consultant](https://feeny.ai/job/associate-consultant-strategic-gears-cairo-gcakq47rwpe4) — Cairo, Egypt - [Talent Acquisition Specialist](https://feeny.ai/job/talent-acquisition-specialist-strategic-gears-cairo-dae1tna5g0qk) — Cairo, Egypt - [Consultant](https://feeny.ai/job/consultant-strategic-gears-cairo-ds7egpcr43cf) — Cairo, Egypt - [Analyst](https://feeny.ai/job/analyst-strategic-gears-cairo-qvzpctt00f46) — Cairo, Egypt - [IT Support](https://feeny.ai/job/it-support-simspace-corporation-costa-rica-mtp65tza7y88) — Costa Rica