--- title: 'IT Support & Systems Administrator at Expedition Technology' canonical: 'https://feeny.ai/job/it-support-systems-administrator-expedition-technology-herndon-q761ct8p8typ' type: 'job' last_seen: '2026-10-31' --- # IT Support & Systems Administrator at Expedition Technology - **Company:** Expedition Technology - **Location:** Herndon, VA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-10-31 - **Apply:** https://jobs.gem.com/expedition-technology/am9icG9zdDrQenThHNFeKeZnDsa3sKo1 ## Job description Expedition Technology is seeking an IT Support & Systems Administrator to provide hands-on technical support to employees while helping maintain the day-to-day corporate IT environment. This role combines responsive end-user support with practical systems administration and is well suited for someone who enjoys working directly with users, troubleshooting across macOS and Linux/Ubuntu environments, and taking ownership of office, lab, device, and collaboration technology issues through resolution. The position is intentionally broader than a traditional Tier 1 help desk role. The successful candidate will support employee onboarding and devices, conference-room technology, basic business applications, Linux workstations and on-premises lab/server systems, and selected unclassified technology used within the SCIF. The person should be comfortable diagnosing issues independently, documenting solutions, and escalating specialized security, network, or infrastructure matters when appropriate. ## Key Responsibilities End-User Support & Employee Technology - Serve as a primary internal point of contact for day-to-day hardware, software, account, printing, and connectivity issues. - Prepare and configure laptops for new employees, with an emphasis on macOS and Ubuntu systems. - Troubleshoot common macOS and Linux/Ubuntu issues, including disk unlock or decryption, boot failures, printing, software installation, and peripheral problems. - Support common employee applications and collaboration tools, including Outlook, Microsoft Teams, and SharePoint. - Track issues through resolution, communicate status clearly to users, and create or improve support documentation for recurring problems. Office, Conference-Room & SCIF Technology - Troubleshoot Polycom and Microsoft Teams room technology, room schedulers, and A/V systems the organization relies upon. - Monitor and troubleshoot unclassified VOIP phone systems, including systems located within the SCIF. - Coordinate with internal stakeholders and vendors when hardware repair, warranty service, replacement, or specialized support is required. Systems, Lab & Linux Administration - Provide basic support for low-side Ubuntu workstations, including disk decryption and approved software installation, when clearance and access requirements are met. - Administer and troubleshoot Linux-based on-premises servers and systems in a shared lab/server rooms, including rack-mounted servers, connected storage devices, lab machines, and associated networking. - Perform routine systems-administration activities appropriate to the environment, such as system health checks, patching coordination, access support, storage monitoring, and issue triage. - Partner with technical staff on issues that require deeper infrastructure, security, cloud, or network expertise. Required Qualifications - 3-5 years of relevant experience in IT support, desktop support, systems administration, or a blended support/administrator role. - Hands-on experience supporting macOS and Linux/Ubuntu endpoints; experience with Windows is beneficial. - Practical knowledge of laptop provisioning, software installation, basic account/access troubleshooting, printers, peripherals, and end-user applications. - Experience supporting Microsoft 365 applications, particularly Outlook, Teams, and SharePoint. - Working knowledge of Linux administration and troubleshooting for workstations or servers. - Ability to explain technical issues clearly, prioritize competing requests, document work, and follow problems through resolution. - Ability to work on-site as needed to support physical devices, office technology, lab/server-room equipment, and SCIF-related unclassified systems. ## Preferred Qualifications - Experience supporting conference-room audio/visual systems, Teams Rooms, Polycom devices, room schedulers, or digital signage. - Experience with on-premises Linux servers, network-attached storage, lab environments, or small-office networking. - Experience in a government-contracting, cleared, engineering, or research-and-development environment. - Active U.S. security clearance, or ability to obtain and maintain the clearance required for assigned work. - Relevant certifications such as CompTIA A+, Network+, Security+, Linux+, or an equivalent vendor credential. ## About Expedition Technology ## Company Overview - **One-liner**: Expedition Technology (EXP) applies AI/ML, signal processing, and computer vision to deliver signals intelligence and multi-INT solutions for the U.S. defense and intelligence communities. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Herndon, Virginia, USA - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary Industries**: Defense & National Security, Artificial Intelligence, Advanced Signal Processing, Intelligence, Surveillance, and Reconnaissance (ISR/C4ISR) - **Target Customers**: U.S. Department of Defense, Intelligence Community (IC), and prime defense contractors (B2G/Enterprise) - **Mission or Purpose Statement**: Build innovative, advanced signal, image, and multi-INT solutions to solve customers’ most complex, demanding, and urgent C4ISR challenges, preserving national safety. ## Products & Services EXP is a research and development (R&D) services and product-oriented company. They do not market off-the-shelf consumer products; they develop custom, mission-focused solutions: - **Signal Processing Solutions**: Combining traditional signal processing with machine learning algorithms to process gigasamples of data at the edge and in the cloud. - **Computer Vision Solutions**: Detecting and tracking real-world objects across multiple sensing modalities, capable of performing with scarce training data. - **Deep Learning Solutions**: Researching and deploying novel neural networks for real-time, raw sensor data challenges. - **Embedded Systems Solutions**: Implementing FPGA and GPU subsystems for image and signal data classification. - **Web / Cloud / DevOps**: Building robust, secure solutions using Docker, Kubernetes, and CloudFormation with a focus on CI/CD and automation. ## Market Standing - **Valuation**: Not publicly available (private, non-VC-backed entity). - **Key Metric**: Over a decade of sustained operations (founded 2013) with a strong reputation in the defense tech sector. - **Notable Clients/Partners**: U.S. Department of Defense, Intelligence Community (IC), and prime defense contractors. The company’s work is classified and unclassified. - **Growth Signals**: Active hiring in multiple technical areas (Computer Vision, Deep Learning, Embedded Systems, Cloud) indicates consistent demand and growth. The company states their skills are “in high demand.” ## Competitive Advantages - **Deep Domain Expertise**: Specialized in a highly technical intersection of AI/ML, signal processing, and national security, creating a high barrier to entry. - **Research-Driven Culture**: Actively performs applied research to advance the state of the art, differentiating them from pure implementation contractors. - **Unique Organizational Model**: Operates as a “team of teams” using coaches instead of traditional managers, designed to foster autonomy, continuous learning, and rapid reconfiguration for specific project goals. - **Product-Oriented Mindset**: Unlike many government-services firms, EXP focuses on seeing ideas through to actualized, deployable products. ## Strategic Focus - **Continuous Research & Innovation**: Keeping pace with and pushing the boundaries of AI/ML, sensor processing, and edge computing to solve urgent national security problems. - **Talent Retention & Development**: Investing heavily in a unique coaching and benefits model to attract and keep top-tier technical talent in a competitive defense-tech labor market. - **Agile, Client-Centric Delivery**: Maintaining flexibility in project planning to meet specific, unique mission requirements of the DoD and IC. ## Why Work Here - **Unique Management Structure**: Replaces traditional “bosses” with “coaches” who advocate for career progression and connect employees to learning opportunities. Employees choose their own coach annually. - **Exceptional Benefits & Flexibility**: - **Individual Benefit Account (IBA)**: Employees receive a pool of funds to allocate as they wish across healthcare, PTO, and a bonus. Unused IBA dollars are paid out at year-end. - **Flexible Cash PTO**: Can take up to 45 days of PTO per calendar year and can cash out unused time. - **Retirement**: Up to 12% contribution to a 401(k) (employer match/profit sharing) plus student loan repayment plans. - **Parental Leave**: 12 weeks paid for primary caregivers; 2 weeks for secondary. - **Learning Culture**: Autonomy to guide careers with support from coaches. Benefits include tuition assistance, conference attendance, and internal “brown bag” discussions. - **Mission-Driven Work**: The opportunity to work on cutting-edge technology that directly impacts national security. - **Work Policy**: Likely on-site or hybrid, given the classified nature of much of the work (Herndon, VA location). - **Commitment to Accessibility**: Explicit accommodations policy for candidates with disabilities. ## Sources 1. [exptechinc.com](https://www.exptechinc.com/) 2. [exptechinc.com](https://www.exptechinc.com/careers/) 3. [exptechinc.com](https://www.exptechinc.com/about-us/) 4. [exptechinc.com](https://www.exptechinc.com/exp-why-were-different-benefits/) 5. [exptechinc.com](https://www.exptechinc.com/expedition-technology-why-were-different-continuous-learning-career-progression-and-coaching/) 6. [jobs.gem.com](https://jobs.gem.com/expedition-technology) ## Other roles at Expedition Technology - [Digital Signal Processing Software Engineer - R156](https://feeny.ai/job/digital-signal-processing-software-engineer-r156-expedition-technology-herndon-amxe7ff89xd3) — Herndon, VA - [Senior Program Manager - R155](https://feeny.ai/job/senior-program-manager-r155-expedition-technology-herndon-6ttd2612d624) — Herndon, VA - [Summer 2027 Internship in Digital Signal Processng and Machine Learning - R148](https://feeny.ai/job/summer-2027-internship-in-digital-signal-processng-and-machine-learning-r148-x9zv3kpmersv) — Herndon, VA - [Operations Integration Lead](https://feeny.ai/job/operations-integration-lead-expedition-technology-herndon-x2gp4mtq423f) — Herndon, VA - [Operations Lead - Computer Vision](https://feeny.ai/job/operations-lead-computer-vision-expedition-technology-herndon-r51cby4cx3hq) — Herndon, VA - [Mission Lead - Computer Vision](https://feeny.ai/job/mission-lead-computer-vision-expedition-technology-herndon-pw0qjba1nwkn) — Herndon, VA - [Summer 2027 Internship in AI/Machine Learning and Computer Vision - Secret Clearance Required](https://feeny.ai/job/summer-2027-internship-in-ai-machine-learning-and-computer-vision-secret-9r06jvt113t0) — Herndon, VA - [Software Engineer - TS/SCI Required - R135](https://feeny.ai/job/software-engineer-ts-sci-required-r135-expedition-technology-herndon-55knhdav8n6r) — Herndon, VA - [Senior Software Engineer/Tech Lead - R142](https://feeny.ai/job/senior-software-engineer-tech-lead-r142-expedition-technology-herndon-vb3kp1h6zv5v) — Herndon, VA - [Machine Learning Engineer - R126](https://feeny.ai/job/machine-learning-engineer-r126-expedition-technology-herndon-fz67b681csj8) — Herndon, VA