--- title: 'IT Support at takealot.com' canonical: 'https://feeny.ai/job/it-support-takealot-com-eastport-d26bcyykxy81' type: 'job' last_seen: '2026-09-25' --- # IT Support at takealot.com - **Company:** takealot.com - **Location:** Eastport, Johannesburg, South Africa - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-09-25 - **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8225860 ## Job description Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a talented IT Support Engineer to join our TFS team based in Montague Gardens, Cape Town. Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. Why Join TFS: - Purpose-driven impact: Transform lives through logistics innovation - Advanced technology: Work with cutting-edge systems in a fast-paced environment - Career growth: Thrive in an agile space that champions continuous improvement - Inclusive culture: Your unique perspective drives extraordinary results - A culture that celebrates individual uniqueness while championing the strength of togetherness. - Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Purpose of the Role: To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications. Key Responsibilities: - Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations. - Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary. - Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications. - Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance. - Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations. - Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning. - Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction. - Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults. - Implements and coordinates standards, procedures, processes, and daily activities for the operations group. - Supports new technologies, data center performance and reliability. - Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported. - Investigates business requirements and proposes subsequent solutions. - Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support. Minimum Required Qualification: - National diploma in Information Technology or equivalent experience - 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment. - Familiarity with ITIL processes and best practices. Advantageous: - A+, N+, Active Directory - WMS experience - Microsoft Infrastructure - Google Suite Skills, Knowledge & Abilities: - Excellent verbal and written communication skills - Excellent Interpersonal skills - Problem-solving skills - Analytical thinking - Pressure resilience - Results orientation - Creative thinking - Teamwork Let’s talk about life @ Takealot Group - No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great. - Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best. - Naspers Tech Community& Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more. - Good times: Get to know the other extraordinary minds at [takealot.com](http://takealot.com) during regular social events and out-of-office activities (think hikes, think mini golf, think good times). - Staff discount. Millions of products across 28 departments. What more could you ask for? - Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. - Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. - Free parking: No more 5km fun runs to your desk (unless you want to). Be part of the extraordinary. Be part of TFS. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. ## About takealot.com ## Company Overview - **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network. - **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds) - **Headquarters**: Cape Town, South Africa - **Founded**: 2011 - **Founders**: Kim Reid ## Core Business - Primary industry/industries: E-commerce / Online Retail - Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers - Mission or purpose: "Changing lives in South Africa for the better through e-commerce." ## Products & Services - **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations). - **Mr D**: On-demand food delivery service (part of Takealot Group). - **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group). - **TakealotMORE**: Membership/loyalty program offering perks and faster delivery. - **Seller CAPITAL**: Funding program for marketplace sellers. - **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations. - **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers) - **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026. - **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner) - **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries ## Competitive Advantages - Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery. - Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs. - Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty. - Strong parent company backing (Naspers) providing capital and strategic support. ## Strategic Focus - Achieving group profitability by 2026 after takealot.com's 2024 profit milestone. - Expanding the marketplace ecosystem with more sellers and exclusive brands. - Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points. - Investing in technology and supply chain automation to improve efficiency. ## Why Work Here - Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together." - Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech. - Hybrid/remote policy not explicitly stated; roles are based in South Africa. - Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment. - Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4). ## Sources 1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/) 2. [Takealot Group – Our Story](https://takealotgroup.com/) 3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot) 4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom) 5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info) ## Other roles at takealot.com - [Branch Supervisor](https://feeny.ai/job/branch-supervisor-takealot-com-polokwane-eekxyvhzhezf) — Polokwane, South Africa - [Fleet Controller](https://feeny.ai/job/fleet-controller-takealot-com-polokwane-becqy2kd9hvg) — Polokwane, South Africa - [Administration Controller](https://feeny.ai/job/administration-controller-takealot-com-polokwane-zbmm271jvpw7) — Polokwane, South Africa - [People Practitioner](https://feeny.ai/job/people-practitioner-takealot-com-cape-town-4hv5xq9q0hhx) — Cape Town, South Africa - [DC Operations Manager](https://feeny.ai/job/dc-operations-manager-takealot-com-johannesburg-6knvq400v5zy) — Johannesburg, South Africa - [Senior Site Merchandiser](https://feeny.ai/job/senior-site-merchandiser-takealot-com-cape-town-4bhcqsc76853) — Cape Town, South Africa - [Junior Partnership Marketing Manager](https://feeny.ai/job/junior-partnership-marketing-manager-takealot-com-cape-town-by7qyrktww23) — Cape Town, South Africa - [Key Account Manager](https://feeny.ai/job/key-account-manager-takealot-com-cape-town-kac4s4kg60x3) — Cape Town, South Africa - [E-Commerce Beauty Buyer - Cosmetics](https://feeny.ai/job/e-commerce-beauty-buyer-cosmetics-takealot-com-cape-town-xeyfeffa925y) — Cape Town, South Africa - [Franchise Compliance Controller](https://feeny.ai/job/franchise-compliance-controller-takealot-com-gqeberha-zj0mcrth5xa0) — Gqeberha, South Africa