---
title: 'IT Support/Tech Support at CLO Virtual Fashion'
canonical: 'https://feeny.ai/job/it-support-tech-support-clo-virtual-fashion-munich-58hatf05nr2m'
type: 'job'
last_seen: '2026-11-08'
---

# IT Support/Tech Support at CLO Virtual Fashion

- **Company:** CLO Virtual Fashion
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-08
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/clovirtualfashion/622f7621-dfaf-452a-b46f-f5e3445fc94e

## Job description

CLO Virtual Fashion is redefining the future of apparel through cutting-edge 3D clothing simulation technology—powering the entire fashion lifecycle from concept and design to production, marketing, fitting, and styling.

Since 2009, CLO has been building a dynamic digital fashion ecosystem, driven by its industry-leading simulation algorithms that blend the physical and virtual worlds of clothing.

Our suite of tools—including CLO, Marvelous Designer, and Jinny—streamlines every stage of the garment creation process, while platforms like CLO-SET and CONNECT enable seamless collaboration, content management, and digital asset workflows. Through smart tagging technology, CLO also links physical and digital garments, creating an integrated and intelligent fashion infrastructure built for the future of design and sustainability.

CLO Virtual Fashion, a global leader in digital fashion innovation, operates across 16 offices in 13 countries—including key hubs in Asia, North America, Europe, and South America. As the demand for immersive, tech-driven fashion solutions grows, CLO continues to expand its global footprint, powered by a rapidly growing international user base and a future-focused vision.

Position Overview

We are seeking an IT Support & Tech Support based in Europe to oversee local IT infrastructure operations and lead technical consultations for enterprise clients. In this dual-impact role, you will manage end-to-end device provisioning, identity lifecycles (Google Workspace and Slack), and rapid-response offboarding procedures across the European time zone. Externally, you will drive technical consultations with client IT teams—troubleshooting SSO/identity integrations (SAML, Microsoft Entra ID) and resolving firewall/proxy whitelisting hurdles—acting as a trusted technical bridge between our enterprise customers and internal engineering teams.

This includes but is not limited to:

- Client IT Consultation & Technical Diagnostics

- Lead diagnostic and troubleshooting sessions with enterprise client IT administrators regarding network access, proxy/firewall whitelisting, and software connectivity.

- Assist clients with SSO and identity federation implementations (SAML, Microsoft Entra ID).

- Act as the technical translator and liaison between client IT personnel and internal engineering teams, distilling technical bugs, diagnostic logs, and requirements clearly for both audiences

- Internal IT Operations & Equipment Lifecycle (Europe)

- Onboarding & Hardware Provisioning: Configure laptops based on IT guidelines for new hires across Europe.

- Identity & Account Management: Administer user accounts and permissions across core platforms, including Google Workspace and Slack

- Offboarding & Urgent Incident Handling: Execute prompt offboarding protocols, including immediate account revocation, access lockouts, and secure remote laptop wiping/formatting upon employee departures

## Qualifications

- Hardware & Systems Knowledge: Strong practical understanding of PC/Mac hardware architecture, operating systems (Windows/macOS), and local hardware troubleshooting.

- Networking & Identity Fundamentals: Demonstrated literacy in SSO/identity federation (SAML 2.0, Microsoft Entra ID / Azure AD), enterprise networking, and perimeter controls (firewall rules, proxy whitelisting, DNS).

- Client Technical Consulting: Experience interacting directly with external B2B clients and IT teams in a technical support, solutions, or consultation capacity.

- Technical Communication & Coordination: Proven ability to troubleshoot complex issues collaboratively, synthesize root causes, and communicate fluently with both client IT administrators and internal software engineers.

- Account & Device Administration: Hands-on experience administering Google Workspace and Slack, as well as executing remote disk formatting and account offboarding procedures.

- Scripting & AI tool skills: Basic scripting experience (e.g., Google Apps Script) and hands-on use of AI tools (e.g., Claude, Gemini). Ability to build tools locally and deploy and configure them in company-approved environments, following guidance from the global IT/Security team.

- Cross-Regional Support: Self-driven and adaptable, able to coordinate and handle time-sensitive tasks across overlapping European and North American time zones.

- Language: Fluent professional working proficiency in English (written and verbal).

## Preferred Qualifications

- Prior experience with or exposure to CLO 3D software or digital product creation tools

- Experience working within distributed, cross-border teams across Europe and Asia/US

- Additional European language proficiency (e.g., German, French, Spanish, Italian)

## Benefits

- Refresh month after every 5 years of employment in the company

- 1 week extra holidays between Christmas and new years

- Company Pension Scheme

- Deutschland Ticket

- Partial Gym Membership Support (Urban Sports Club)

- International + modern working environment

- Young and fast growing team

- Start Up mentality

- Room for growth

- Flexible working hours

Please provide a full CV and cover letter in English (otherwise it won't be considered), including your salary expectations and notice period on Lever.

## About CLO Virtual Fashion

## Company Overview
- **One-liner**: CLO Virtual Fashion provides 3D garment simulation software and digital collaboration tools that virtualize every garment on earth, enabling fashion brands, designers, and game/animation studios to design, produce, and market clothing digitally.
- **Entity Type**: Private (Series C, last round December 2024)
- **Headquarters**: Seoul, South Korea (Gangnam Finance Center, Teheran-ro, Gangnam-gu)
- **Founded**: 2009
- **Founders**: Prashant NM (Founder and Director)

## Core Business
- **Primary industries**: Fashion technology, 3D design software, digital content management, gaming and animation character design
- **Target customers**: B2B – apparel designers, fashion brands, retailers, gaming and animation studios
- **Mission or purpose**: “Empower everything related to garments – from concept to design, manufacturing to marketing, and fitting to styling.” CLO envisions a world where every real garment is tagged to a virtual garment, reducing material waste and resource consumption.

## Products & Services
- **CLO**: Professional 3D design software for apparel designers and fashion brands – enables realistic garment simulation, pattern drafting, and virtual sampling.
- **Marvelous Designer**: 3D character clothing creation tool used extensively by game and animation studios (e.g., EA, Disney) for realistic fabric behavior on characters.
- **Jinny**: Simplified 3D costume creation tool for non-professionals.
- **CLO-SET**: Virtual collaboration and creation workspace for managing digital assets, reviewing samples, and streamlining workflows across teams.
- **Connect by CLO-SET**: Community platform for fashion creatives to share, showcase, and discover digital designs.
- **CLO-Vise**: Integration plug-in system that connects CLO’s ecosystem with other enterprise tools (e.g., PLM, ERP).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$40.7M** across four rounds, including a **$34.8M Series C** in December 2024 led by Atinum Partners.
- **Notable Investors/Partners**: Epic Games (investor and strategic partner), Atinum Investment, IMM Investment, Stonebridge Capital, KDB Capital, Mirae Asset Capital.
- **Growth Signals**:
  - Acquired **swatchbook** (July 2025) to strengthen material digitization and sustainability.
  - Acquired **GoVise Technologies** (October 2022) for integration and visualization capabilities.
  - 356 employees across 13 offices in 11 countries (NYC, Munich, LA, Tokyo, Seoul, Madrid, Hong Kong, Shanghai, Bengaluru, Paris, São Paulo, Jakarta).
  - Active job postings: 53 (yearly growth of +29.3%).
  - Has filed **93 patents** related to cloth simulation and 3D rendering.

## Competitive Advantages
- **Proprietary 3D Cloth Simulation Algorithm** developed over 20+ years of R&D – considered industry-leading for accuracy and realism.
- **End-to-end ecosystem** covering design (CLO), collaboration (CLO-SET), community (Connect), and integration (CLO-Vise) – creates high switching costs for users.
- **Cross-industry appeal**: Dominant both in fashion (adidas, BESTSELLER, etc.) and gaming/animation (Electronic Arts, Walt Disney Animation Studios).
- **ISO 27001 certified** security and data privacy, using AWS and Cloudflare infrastructure – a trust signal for enterprise clients.

## Strategic Focus
- **Digital transformation of fashion**: Pushing the industry to replace physical samples with 3D to reduce waste, air travel, and water pollution.
- **Ecosystem expansion**: Integrating acquired companies (swatchbook, GoVise) to create a seamless pipeline from material digitization to final product.
- **Sustainability**: Promoting CLO CARES initiatives and positioning 3D as a key enabler of sustainable fashion practices.
- **Enterprise adoption**: Recent hiring of Business Development Managers globally indicates aggressive scaling into new regions (India, Brazil, Europe, Asia).

## Why Work Here
- **Global & multicultural environment**: Employees speak 15+ languages; offices are locally staffed to reflect regional culture.
- **Remote/hybrid/office policy**: Most roles are on-site at specific office locations (e.g., New York, Seoul, Munich). Some positions may offer flexibility; the careers page lists mostly “On-site – Full Time” roles.
- **Innovation at scale**: Work on cutting-edge 3D simulation technology used by leading global brands and game studios.
- **Culture**: Emphasis on “People at the heart of everything we build” and sustainability mission. The company invests in security and compliance, providing a stable and professional work environment.
- **Growth opportunities**: Rapidly expanding team with active hiring across Business Development, Engineering (R&D, Data), Legal, HR, and Design. Yearly job posting growth of +29.3% signals strong momentum.
- **Note on hiring process**: The company discloses use of AI tools to assist with resume review and candidate assessment, but final decisions are human-made.

## Sources
1. [clovirtualfashion.com](https://www.clovirtualfashion.com/)
2. [jobs.lever.co (CLO Virtual Fashion Careers)](https://jobs.lever.co/clovirtualfashion)
3. [cbinsights.com (Company Profile)](https://www.cbinsights.com/company/clo-virtual-fashion)
4. [linkedin.com (CLO Virtual Fashion)](https://www.linkedin.com/company/clovirtualfashion)
5. [clovirtualfashion.com (Responsibility Page)](https://www.clovirtualfashion.com/responsibility)

## Other roles at CLO Virtual Fashion

- [Business Development Associate](https://feeny.ai/job/business-development-associate-clo-virtual-fashion-munich-4vcr21w8vcwy) — Munich, Germany
- [Backend Developer, Java/Kotlin](https://feeny.ai/job/backend-developer-java-kotlin-clo-virtual-fashion-seoul-w7yzmspp044d) — Seoul, South Korea
- [Accounting Associate](https://feeny.ai/job/accounting-associate-clo-virtual-fashion-seoul-7a3rx0rykqv8) — Seoul, South Korea
- [Office Manager](https://feeny.ai/job/office-manager-clo-virtual-fashion-munich-vdxshydfxwm1) — Munich, Germany
- [3D Design & Implementation Specialist, CLO (Fashion Industry Exp / 4-6 Years )](https://feeny.ai/job/3d-design-implementation-specialist-clo-fashion-industry-exp-4-6-years-clo-kyased850cgs) — Seoul, South Korea
- [Brand Communications Manager](https://feeny.ai/job/brand-communications-manager-clo-virtual-fashion-hong-kong-hpy3nnkw5pfe) — Hong Kong
- [Employee Experience Manager](https://feeny.ai/job/employee-experience-manager-clo-virtual-fashion-munich-bfy3rsmz10xv) — Munich, Germany
- [Business Development Manager (French) - CLO](https://feeny.ai/job/business-development-manager-french-clo-clo-virtual-fashion-paris-ytzvdfg2vrdz) — Paris, France
- [Business Development Manager - CLO](https://feeny.ai/job/business-development-manager-clo-clo-virtual-fashion-paris-gfjye8shfmgt) — Paris, France
- [Business Development Associate, CLO](https://feeny.ai/job/business-development-associate-clo-clo-virtual-fashion-ho-chi-minh-city-c4mshxd9k5fk) — Ho Chi Minh City, Vietnam