---
title: 'IT Support Technician at Designworks Talent'
canonical: 'https://feeny.ai/job/it-support-technician-designworks-talent-indianapolis-seyg7jc598nf'
type: 'job'
last_seen: '2026-09-26'
---

# IT Support Technician at Designworks Talent

- **Company:** Designworks Talent
- **Location:** Indianapolis, IN
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/designworkstalent/393b30ce-384c-4cd6-9227-49aad2aff456

## Job description

IT Support Technician Location: Indianapolis, IN Work Arrangement: On-site Employment Type: Full-Time

Our client, a growing professional services organization is seeking an experienced IT Support Technician to join its internal technology team. This is an opportunity for a technically strong support professional to take ownership of complex issues, work across a broad range of enterprise technologies, and serve as a technical resource to both users and other IT support team members. This role goes beyond basic help desk support. You’ll troubleshoot escalated endpoint, application, Microsoft 365, VDI, connectivity, and engineering-software issues while helping improve IT processes, documentation, and the overall user experience.

## What You'll Do

- Provide hands-on technical support for hardware, software, endpoints, peripherals, printing, workstation configurations, and connectivity issues.
- Troubleshoot Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot intermediate virtual desktop infrastructure (VDI) issues.
- Independently diagnose complex issues involving specialized engineering applications such as Autodesk, Bentley, Bluebeam, and similar software.
- Troubleshoot application errors, licensing issues, configuration problems, and workstation dependencies.
- Use structured troubleshooting techniques, system and application logs, and technical documentation to identify root causes across multiple technologies.
- Own complex and escalated tickets through resolution while maintaining accurate documentation and meeting service-level expectations.
- Communicate technical information clearly and professionally to both technical and non-technical users.
- Serve as a technical resource for other IT Support Technicians, sharing knowledge and assisting with onboarding and training.
- Document recurring solutions and contribute to internal knowledge-base resources.
- Identify support trends and recommend improvements to IT processes and services.
- Collaborate with infrastructure, applications, endpoint, asset management, and other IT teams when issues require cross-functional support.
- Participate in an IT on-call rotation.
- Assist with office moves, workstation deployments, endpoint changes, special projects, and other technology initiatives.
- Follow established IT security, compliance, and organizational standards.

## What We're Looking For

The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach and the ability to independently work through complex problems. You'll bring:

- Professional experience providing technical or desktop support in an enterprise or professional environment.
- Experience troubleshooting issues that extend beyond basic help desk procedures.
- Strong analytical and problem-solving skills.
- Working knowledge of Windows environments, endpoint hardware, Microsoft 365, VDI, networking, connectivity, and peripherals.
- Experience supporting specialized business or engineering applications is highly valued.
- The ability to determine whether an issue originates with an application, endpoint, network, user configuration, or underlying infrastructure.
- Strong ticket ownership, prioritization, documentation, and escalation skills.
- Excellent communication and customer-service skills.
- The ability to work independently while collaborating effectively with a broader IT team.
- A commitment to continuous learning, knowledge sharing, security, and process improvement.

Relevant education, technical training, certifications, or an equivalent combination of education and professional experience will be considered.

Additional Requirements

- Ability to participate in an on-call rotation.
- Ability to occasionally travel to other company locations.
- Ability to assist with desk moves, office moves, endpoint changes, and non-standard technology requirements.
- Professional and effective communication with users at all technical levels.
- Ability to occasionally lift equipment weighing up to 15 pounds.

Why Consider This Opportunity? This is a strong opportunity for an IT support professional who wants to move beyond routine ticket resolution and take on more complex technical challenges. You'll have exposure to enterprise Microsoft technologies, VDI, specialized engineering applications, endpoint infrastructure, and cross-functional IT projects while becoming a key technical resource for the support organization. Interested? Apply today to learn more about the opportunity and the organization. This position is being recruited on behalf of a client. The client and additional company-specific information will be shared with qualified candidates during the recruitment process. Equal Opportunity Employer: All qualified applicants will be considered without regard to legally protected characteristics.

## About Designworks Talent

## Company Overview
- **One-liner**: Designworks Talent provides custom, AI-enhanced recruiting solutions and enterprise workforce strategies to help companies hire smarter, faster, and with greater precision.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Staffing and Recruiting, Talent Acquisition, Enterprise Workforce Solutions
- **Target customers**: B2B; high-growth startups to global enterprises, including HR and Talent Acquisition teams
- **Mission or purpose statement**: "Exceptional teams build exceptional companies. We combine human expertise with AI to help you hire smarter, faster, and with greater precision." [designworkstalent.com](https://www.designworkstalent.com/)

## Products & Services
- **Recruiting Process Outsourcing (RPO)**: Scalable, end-to-end recruiting that acts as an extension of the client's team, managing part or all of the hiring process to reduce costs and improve candidate experience. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)
- **Recruiting Strategy & Consulting**: Design of systems and strategies for hiring, including process design, interview best practices, employer branding, tech stack selection, budget planning, and workforce forecasting. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)
- **Executive Search**: Confidential, precision-focused search for senior-level executives (C-suite, VP, Director roles) with an emphasis on cultural alignment. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)
- **Direct Hire Placement**: Full-time placements for core teams across engineering, operations, finance, HR, and more, focused on skill and cultural fit. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)
- **Fractional & Interim Talent**: Agile, flexible recruiting support for early-stage startups, scaling companies, or those navigating key transitions. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)
- **Early Stage Start-Up Solution**: End-to-end recruiting function tailored to tech startups, from sourcing and interviewing to closing critical hires. [designworkstalent.com/Services](https://www.designworkstalent.com/Services)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – Not disclosed (Privately held, bootstrapped or self-funded)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount grew by 50% year-over-year (from 2 to 3 employees) [LinkedIn](https://www.linkedin.com/company/designworks-talent-llc). Website traffic grew 69% month-over-month with 708 monthly visits [LinkedIn](https://www.linkedin.com/company/designworks-talent-llc). Employer rating of 5.0/5.0 based on 3 reviews [LinkedIn](https://www.linkedin.com/company/designworks-talent-llc).

## Competitive Advantages
- **AI + Human Expertise**: Combines AI-driven tools with deep recruiting expertise to cut time-to-fill and deliver top talent quickly. [designworkstalent.com](https://www.designworkstalent.com/)
- **Flexible Engagement Models**: Offers full-service searches, project-based hiring, and a pay-as-you-go model, providing clients with on-demand support without long-term commitments. [designworkstalent.com](https://www.designworkstalent.com/)
- **Customized Solutions**: Every search is tailored to the client's goals, culture, and growth stage, avoiding a cookie-cutter approach. [designworkstalent.com](https://www.designworkstalent.com/)
- **Agile Talent Strategies**: Delivers flexibility, speed, and continuous improvement, partnering with a range of organizations from startups to global enterprises. [designworkstalent.com](https://www.designworkstalent.com/)

## Strategic Focus
- Scaling the business through a flexible, on-demand recruiting model that appeals to companies of all sizes.
- Expanding into new markets and verticals by leveraging AI and data-driven insights to improve hiring efficiency.
- Building long-term partnerships with clients by focusing on candidate experience, employer branding, and strategic workforce planning.

## Why Work Here
- **Culture**: High employee satisfaction with a 5.0/5.0 rating across work-life balance, compensation, and culture [LinkedIn](https://www.linkedin.com/company/designworks-talent-llc).
- **Work Environment**: Hybrid workspace model, with offices in Los Angeles, Boston, Chicago, and Palm Springs [Built In](https://builtin.com/company/designworks-talent-llc).
- **Team**: Small, agile team (3 employees) offering a close-knit, entrepreneurial environment with significant ownership and impact.
- **Growth**: Company is in a growth phase (50% headcount growth YoY), presenting opportunities for early employees to shape the company’s trajectory.

## Sources
1. [Designworks Talent Website](https://www.designworkstalent.com/)
2. [Designworks Talent Services Page](https://www.designworkstalent.com/Services)
3. [Designworks Talent LinkedIn Profile](https://www.linkedin.com/company/designworks-talent-llc)
4. [Designworks Talent Careers on Built In](https://builtin.com/company/designworks-talent-llc)
5. [Designworks Talent Job Openings](https://www.designworkstalent.com/postions)

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