---
title: 'IT Support Technician at ZipRecruiter'
canonical: 'https://feeny.ai/job/it-support-technician-ziprecruiter-santa-monica-5zm5q0jxkq77'
type: 'job'
last_seen: '2026-10-16'
---

# IT Support Technician at ZipRecruiter

- **Company:** ZipRecruiter
- **Location:** Santa Monica, CA
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/ziprecruiter/jobs/8261588

## Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Job Summary

The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties.

## Key Focuses

- Individuals will serve as the first point of contact for all IT technical support requests.
- Support employees (in person and remotely) with hybrid schedule flexibility.
- Install, configure, and maintain end-user laptops and software applications.
- Troubleshooting network connectivity issues, including Wi-Fi and VPN access.
- Troubleshooting physical LAN, printers, conference room technology.
- Provision/deprovision Software-as-a-Service (SaaS) accounts for new employees
- Lead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed.
- Provides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances.
- Maintain inventory management system/stock levels, vendor relationships and coordination.
- Contribute to process discussions, proposing solutions to opportunities for improvement during weekly team discussions.
- Communicate system outages, recovery time objectives, and resolution to end users.
- Additional duties as assigned, including supporting office relocations, safely disposing of assets, and overseeing contractors.

## Minimum Qualifications

- Willing and able to commute onsite to our Santa Monica office 5 days a week
- At least one year of helpdesk, technical support, or customer support experience.
- Working knowledge of Windows and macOS.
- Expertise at troubleshooting wifi networking, software, and hardware for end users
- Familiarity administering SaaS services (e.g., Google Workspace, Slack) - access resets, permissions, groups management.
- Comfortable operating in a fast paced and evolving environment.
- Effective time management skills.
- Demonstrated verbal and written communication skills.
- Adaptable to new technologies and process methods.

## Preferred Qualifications

- Related coursework or one additional year of experience.
- Purchasing procurement workflow experience and execution.
- Working knowledge of basic security principles (identity verification, passphrase complexity, safe handling and disposal of sensitive data, 2-factor authentication).
- Strong customer service experience to technical and non-technical customers.
- 50+ wpm typing.
- Strong command of power user features for at least one application– keyboard shortcuts, context switching, etc.

The US base pay range for this full-time position is $27.75/hr-$38.50/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

## About ZipRecruiter

## Company Overview
- **One-liner**: ZipRecruiter operates a leading AI-powered online employment marketplace that actively connects job seekers with employers.
- **Entity Type**: Public (NYSE: ZIP)
- **Headquarters**: Santa Monica, California, USA (with additional offices in Phoenix, Arizona; London, UK; Tel Aviv, Israel)
- **Founded**: 2010
- **Founders**: Ian Siegel, Joe Edmonds, Ward Poulos, Adam Tichauer

## Core Business
- **Primary industry**: Online employment marketplace / human resources technology
- **Target customers**: B2B (employers of all sizes, from SMBs to enterprises) and B2C (job seekers)
- **Mission or purpose statement**: “To actively connect people to their next great opportunity.”

## Products & Services
- **ZipRecruiter Marketplace**: An AI-powered two-sided platform where employers post jobs and receive matched candidate recommendations, and job seekers find relevant roles and get real-time application status updates. (SaaS / Marketplace)
- **Phil (AI Career Advisor)**: An AI-driven assistant that personalizes the job seeker experience by recommending opportunities and providing guidance. (AI / Software)
- **Employer Tools**: Suite of hiring solutions including job distribution, candidate screening, and analytics dashboards. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in the provided sources (refer to public stock listings for current market cap).
- **Key Metric**: Annual revenue reported in SEC filings (10‑K for fiscal year ended December 31, 2025 is available); the company employed over 800 people as of that date.
- **Notable Investors/Partners**: The company is publicly traded; notable early investors include institutional venture capital firms (specific names not provided in search results).
- **Growth Signals**:
  - Over 4.9 million businesses have used ZipRecruiter for hiring, and 172 million+ job seekers have used the platform.
  - #1 rated hiring site in the U.S. and #1 rated job search app on iOS and Android.
  - Recognized by Comparably, Newsweek (“Most Loved Workplaces” 2023), and Great Place to Work (2025).
  - Maintains a remote/hybrid workforce and offices in multiple locations.

## Competitive Advantages
- **AI‑powered matching technology**: Advanced deep‑learning NLP trained on billions of interactions continuously improves the relevance of job recommendations for both sides of the marketplace.
- **Network effects**: A large, active user base creates a virtuous cycle that attracts more employers and job seekers.
- **Brand recognition**: Consistently ranked as the #1 job site in the U.S., with high trust among job seekers and employers.

## Strategic Focus
- Continued investment in AI and machine learning to enhance matching accuracy and user experience.
- Scaling the marketplace by attracting more employers and job seekers, particularly in enterprise and staffing segments.
- Expanding remote‑work capabilities and maintaining a flexible, hybrid workforce to attract top talent.

## Why Work Here
- **Culture & Values**: The company emphasizes “fearless builders,” “excellence without egos,” inclusion, and belonging. Employee‑led groups and a safe environment for risk‑taking are core.
- **Work Flexibility**: Remote‑friendly for many roles; collaboration weeks are held several times a year to bring teams together in person. Offices are open in Santa Monica, Phoenix, and London.
- **Compensation & Perks**: Competitive compensation packages, health benefits, financial wellness resources, ample time off, and a stocked kitchen at offices.
- **Recognition**: Named a “Great Place to Work” (2025) and “Most Loved Workplace” (Newsweek 2023). Over half of leadership positions are filled internally, reflecting a commitment to career development.
- **Engineering Culture**: Focus on big data, machine learning, full‑stack development, and site reliability; many remote and on‑site engineering roles open (Senior Software Engineer, ML, Big Data, etc.).

## Sources
1. [sec.gov – ZipRecruiter 10‑K Filing (FY2025)](https://www.sec.gov/Archives/edgar/data/1617553/000161755326000025/ziprecruiterinc_20260225x.pdf)
2. [ziprecruiter.com – About Us](https://www.ziprecruiter.com/about)
3. [ziprecruiter.com – Careers](https://www.ziprecruiter.com/careers)
4. [greenhouse.io – ZipRecruiter Job Board](http://job-boards.greenhouse.io/ziprecruiter)
5. [linkedin.com – ZipRecruiter Company Page](https://www.linkedin.com/company/ziprecruiter)

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