---
title: 'IT System Analyst at Air North'
canonical: 'https://feeny.ai/job/it-system-analyst-air-north-whitehorse-ez64pcj8txzn'
type: 'job'
last_seen: '2026-09-08'
---

# IT System Analyst at Air North

- **Company:** Air North
- **Location:** Whitehorse, Canada
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/airnorth/jobs/5407972008

## Job description

Hours of Work: Full-Time (35-40 hours per week) Location:           Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

- Phenomenal local and international flight benefits for you and your family!
- Extra travel benefits such as hotels and cruises
- Employer paid health & dental benefits
- Group RRSP investment options
- Cargo shipping benefits
- Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The IT Systems Analyst is the technical systems resource on the IT Systems Development team, responsible for configuring, validating, and ensuring the operational integrity of the company's airline platforms, with a primary focus on the incoming Passenger Service System (PSS) and associated SaaS solutions. Working closely with the Senior Business Analyst and reporting to the Manager, IT Systems Development, this role translates business requirements into technical configurations, executes the change management process for system updates, and ensures that platform behavior meets operational expectations.

Key Duties and Responsibilities:

- PSS and SaaS Platform Operations

- Monitor and validate system behavior across airline platforms; identify and log deviations from expected operation
- Own configuration change processing end-to-end: intake, assessment, implementation, testing, documentation, and communication
- Perform technical feasibility checks for enhancement requests prior to business prioritization
- Track and escalate system defects, vendor SLA concerns, and operational risks to vendors and IT Leadership with appropriate documentation
- Maintain accurate and current system configuration records, integration maps, and change logs

Vendor & Integration Coordination

- Serve as the primary technical point of contact with airline system vendors on operational issues, platform releases, and configuration requests
- Track open vendor tickets through to resolution; provide clear status updates to the IT team and affected business units
- Support integrations between SaaS platforms and internal systems; coordinate with vendors on interface behavior and troubleshooting
- Participate in vendor release reviews, product updates, and technical working sessions
- Liaise with government agencies and third parties (e.g. CBSA, TSA, ARINC, airport authorities) on technical requirements and system compliance where applicable
- Consult IATA documentation for industry-standard technical solutions

User Support & Training

- Provide Tier-2 support to system users across operational departments, troubleshooting issues and discrepancies, resolving where possible, and coordinating vendor escalations with full technical context when required
- Develop and maintain technical user guides, system release notes, and configuration documentation accessible to operational staff
- Support training delivery for system updates, new features, and new platform onboarding

System Configuration Support & Implementation

- Explore and document technical options for configuring systems to satisfy business requirements
- Execute the initial configuration build during implementation phases
- Execute, record, and formally document UAT results; track defects through to resolution
- Provide support to system users following system launches, monitoring system behavior and managing an elevated pace of vendor coordination and issue resolution

Continuous Learning & System Knowledge

- Maintain working knowledge of all airline systems in use and develop hands-on expertise in newly adopted SaaS platforms as they are onboarded
- Proactively follow vendor release notes, product roadmaps, and industry developments to inform configuration and operational decisions
- Support knowledge transfer within the IT team to reduce single points of dependency on system knowledge

Project & Change Support

- Assist in the planning and execution of system migrations, upgrades, and new SaaS platform deployments
- Contribute to project documentation, testing plans, and go-live readiness checklists
- Support IT leadership with status tracking and reporting during active project phases

Must haves:

- Diploma or bachelor's degree in information technology, business, a related field, or equivalent practical experience
- Minimum 5 years of experience in an IT support, systems administration, or analyst role
- Available to participate in on-call rotation, outside of standard business hours
- Must have and maintain a valid Class 5 Driver’s License
- Must be able to obtain and retain a Restricted Area Identification Card (RAIC)
- A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
- Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
- Must be a legally entitled to work in Canada

**Preference will be given to Whitehorse applicants, remote applicants must be located in Vancouver, Victoria, Kelowna, Edmonton or Calgary

Ready to join us?

- Submit your resume and cover letter explaining why you are an ideal fit for the role
- If selected, we'll reach out within 14 days for a brief introductory call
- Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
- We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

## About Air North

## Company Overview
- **One-liner**: Air North, Yukon's Airline, is a Canadian airline providing scheduled passenger and cargo flights, charters, ground handling, and fuel services, with a strong focus on Yukon hospitality and community.
- **Entity Type**: Private (owned 51% by CEO Joseph Sparling and 49% by the Vuntut Development Corporation of the Vuntut Gwitchin First Nation)
- **Headquarters**: Whitehorse, Yukon, Canada
- **Founded**: 1977
- **Founders**: Joe Sparling and Tom "Ace" Wood

## Core Business
- Primary industry: Airlines and Aviation
- Target customers: B2C (leisure and business travellers), B2B (cargo shippers, mining operators, tour operators), and government/fly-in communities
- Mission: To make air travel both memorable and enjoyable, delivering authentic Yukon hospitality with fresh meals and comfortable service while supporting community wellness and prosperity.

## Products & Services
- **Scheduled Passenger Flights**: Regular service to 12 destinations including Whitehorse, Vancouver, Calgary, Edmonton, Dawson City, Old Crow, and seasonal routes to Toronto, Ottawa, and Yellowknife.
- **Cargo Services**: Freight and time-sensitive shipping on scheduled and dedicated cargo flights, including fuel-haul to remote communities.
- **Charter Services**: Passenger, combi, cargo, and fuel-haul charters across North America for mine operators, cruise ship tour operators, fishing lodges, and sports teams.
- **Ground Handling**: Services for other airlines at Whitehorse, Vancouver, Edmonton, and Calgary airports, including ramp, baggage, and passenger handling.
- **Fuel Services (Chieftain Energy)**: Jet-A refuelling, commercial fuel, lubricants, and home heating fuel delivery in Yukon.
- **In-Flight Catering (Flight Kitchen)**: Complimentary freshly made meals featuring Yukon products (e.g., Midnight Sun coffee, Yukon Brewing beer).
- **Business Travel Program**: Dedicated services for corporate travellers, groups, and conventions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Conflicting reports on revenue – LinkedIn estimates ~$2.8M USD, while Indeed lists a range of $30M–$130M CAD. [ca.linkedin.com](https://ca.linkedin.com/company/air-north) | [ca.indeed.com](https://ca.indeed.com/cmp/Air-North)
- **Notable Investors/Partners**: Vuntut Development Corporation (49% equity owner), interline agreements with major airlines
- **Growth Signals**: Employee count grew ~8.3% year-over-year to 134 (LinkedIn estimate; other sources indicate 400+ total employees including part-time). Fleet modernized in 2024 with two Boeing 737-800s. Launched Toronto route in 2022. Passenger traffic at Whitehorse airport has doubled since Air North began jet service. Recognized as Best Specialty and Leisure Airline in North America by TripAdvisor in 2019.

## Competitive Advantages
- **Unique Ownership & Community Ties**: 100% owned by Yukoners, with the Vuntut Gwitchin First Nation holding a significant stake. One in 15 Yukoners has an equity or employment stake in the airline.
- **Differentiated In-Flight Experience**: Complimentary hot meals, fresh-baked cookies, and Yukon-sourced products set Air North apart from other domestic carriers.
- **Vertical Integration**: Owns its own catering, ground handling, and fuel operations, ensuring quality control and additional revenue streams.
- **Local Expertise & Reputation**: Deep knowledge of northern flying conditions and longstanding relationships with remote communities and industries.

## Strategic Focus
- Expanding route network to southern Canada and seasonal destinations (e.g., Toronto, Ottawa, Yellowknife).
- Continuing fleet modernization with newer, more efficient Boeing 737-800 aircraft.
- Strengthening ancillary services (catering, fuel, ground handling) to diversify revenue.
- Maintaining high customer satisfaction and local brand loyalty through community sponsorship and authentic Yukon hospitality.

## Why Work Here
- **Culture**: Described as a supportive, family-like environment with a hands-on management style. The CEO frequently interacts with staff. [ca.indeed.com](https://ca.indeed.com/cmp/Air-North) reviews note positive coworkers and advancement opportunities.
- **Benefits**: Great benefits package, ongoing learning opportunities, and employee share ownership (one of the largest private sector employers in Yukon with over 1,200 Class C & D shareholders).
- **Work Environment**: Most roles are on-site at bases in Whitehorse, Vancouver, Dawson City, and other stations. The airline values hard work and offers a dynamic, fast-paced aviation setting.
- **Employee Sentiment**: Indeed rating 3.3/5.0 (43 reviews) with strengths in compensation (3.3) and culture (2.9). Many employees highlight the unique location and tight-knit team.

## Sources
1. [flyairnorth.com](https://www.flyairnorth.com/air-north)
2. [en.wikipedia.org](https://en.wikipedia.org/wiki/Air_North)
3. [ca.linkedin.com](https://ca.linkedin.com/company/air-north)
4. [ca.indeed.com](https://ca.indeed.com/cmp/Air-North)

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