---
title: 'IT Systems Engineer at Rinsed'
canonical: 'https://feeny.ai/job/it-systems-engineer-rinsed-new-york-gx4fx6hxzhkc'
type: 'job'
last_seen: '2026-10-30'
---

# IT Systems Engineer at Rinsed

- **Company:** Rinsed
- **Location:** New York, NY
- **Compensation:** $135k–$148k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.gem.com/rinsed/am9icG9zdDpQx5-06bP7wYuNUtxstmbf

## Job description

As an IT Systems Engineer, you will play a key role in managing and securing the systems, access, and devices that keep our business running smoothly. You will be the go-to resource for employees who need technical help, work hands-on with our identity, device, and SaaS tools, and collaborate with cross-functional teams to design and implement solutions that align with our goals. In this role, you’ll also have the opportunity to shape the future of IT, security, and AI practices within our organization, helping teams across the company work smarter with AI and contributing to the scalability and security of our systems.

## What You’ll Be Doing

IT Operations

- Run day-to-day IT support for the company, triaging and resolving requests through our helpdesk channel and ticketing
- Own employee onboarding and offboarding, including account provisioning, access changes, and same-day deprovisioning
- Administer our core identity and productivity stack (Okta SSO/MFA/SCIM, Google Workspace, Slack, 1Password) and SaaS management tooling
- Manage the laptop fleet through MDM (Addigy), including encryption, patching, configuration, and device lifecycle
- Maintain the IT knowledge base so common questions get answered without a ticket
- Own relationships with IT vendors and keep SaaS spend and licenses tidy Security and Compliance
- Execute and evidence IT controls for our PCI DSS Level 1 and SOC 2 programs, including access reviews, device compliance, and policy acknowledgments
- Keep compliance tooling (Oneleet) current and close out monitor findings on schedule
- Support security incident response, including device scans, account lockdowns, and evidence collection
- Help answer security questionnaires, cyber insurance applications, and vendor security reviews
- Support basic networking and DNS needs alongside Engineering AI Enablement and Automation
- Lead hands-on AI enablement across the company: build training, run sessions and lunch and learns, and maintain a library of prompts and use cases by team
- Partner with teams like Customer Success, Sales, and Support to find high-value AI use cases and help them build quick wins
- Build and maintain internal AI-powered tools and agents (for example, support triage and first-reply drafting, internal Q&A, workflow automation) on our internal tooling platform
- Connect AI tools to company systems safely, managing connectors, permissions, and data access
- Help define and enforce AI governance: approved tools, acceptable use, data handling, and vendor review, in line with PCI and SOC 2 requirements
- Track adoption and impact so we know what’s actually saving people time

## What You’ll Need to Succeed

Must-Haves:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Hands-on experience administering identity and access tools like Okta and Google Workspace
- Experience managing devices through an MDM
- Practical experience using AI tools like Claude or ChatGPT to get real work done, and a passion for helping others do the same
- Strong troubleshooting skills and the ability to resolve technical challenges independently
- Excellent communication and problem-solving skills, with a team-focused mindset Nice-to-Haves
- Experience supporting compliance programs like PCI DSS or SOC 2, with the ability to contribute to security-focused projects
- Experience building automations or AI workflows using APIs, scripting, Zapier, or LLM tools
- Familiarity with tools like Addigy, Oneleet, Trelica, or Guru
- Experience with incident response or security tooling
- Foundational knowledge of networking concepts, including configuring and troubleshooting networks, VPNs, and basic firewall settings

The estimated annual cash salary for this role is $135,000 - $148,000, with an annual bonus component. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.

## About Rinsed

## Company Overview
- **One-liner**: Rinsed provides a B2B SaaS customer relationship management (CRM) platform purpose-built for car washes, helping them manage subscriptions, memberships, and customer retention.
- **Entity Type**: Private (Series B, $38.1M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2019
- **Founders**: Austin (CEO), Sam, Nic

## Core Business
- **Primary industry**: Car wash industry software (vertical SaaS)
- **Target customers**: Car wash operators (B2B, SMB to mid-market), especially those transitioning to subscription models
- **Mission or purpose**: Empower the next generation of car washes with the tools to manage and grow subscription revenue, obsessing over solving customer problems.

## Products & Services
- **[Rinsed CRM]**: The Car Wash CRM – integrates with existing point-of-sale systems to centralize customer data, marketing automation, churn reduction, and business metrics. (SaaS)
- **[Salespath]**: The Car Wash Salesperson Platform – acquired in May 2024 via Ignite Wash, focused on in-lane sales and upsell capabilities. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$38.125M** across multiple rounds (Seed, Series A, Series B). Active in over **3,000 car washes** nationally, managing more than **8 million car wash memberships**.
- **Notable Investors/Partners**: VMG Partners, Founders Fund, Bedrock, Mischief, Y Combinator
- **Growth Signals**: Acquired Ignite Wash in May 2024; expanded product suite with Salespath; headcount reportedly grew to over 100 employees (company’s own claim) despite a third-party estimate of 71 employees (LinkedIn, -35.8% YoY, likely outdated or incomplete). Two offices (NYC, Lehi, UT) and employees in 19 states.

## Competitive Advantages
- **Deep vertical focus**: Builds exclusively for the $15B car wash industry, a historically underserved market with unique subscription‑model needs.
- **Integration‑first**: Works directly with existing POS and website systems, lowering switching costs and increasing stickiness.
- **All‑in‑one platform**: Combines CRM, marketing, churn reduction, and sales tools (post‑acquisition) – a one‑stop shop that competitors would need to piece together.
- **Customer obsession**: Company culture emphasizes “get on a plane” to solve customer problems, building strong operator relationships.

## Strategic Focus
- **Product expansion**: Continue building out the platform beyond core CRM, leveraging the Salespath acquisition to cover the full customer lifecycle.
- **Membership growth**: Help operators convert more customers to all‑you‑can‑wash subscriptions, the industry’s dominant growth trend.
- **Scaling team**: Hiring across engineering, product, and go‑to‑market roles to support product depth and customer count.

## Why Work Here
- **Culture**: Collaborative, low‑ego environment with a bias to action. Employees describe a “strong culture of collaboration” and “founding DNA” even as the team scales.
- **Remote/Hybrid Policy**: Hybrid model – employees near NYC or Lehi offices can work onsite; fully remote workers in 19 states are also supported.
- **Notable Perks**:
  - Competitive salary, equity, 95% benefits premium contribution, 401(k) match.
  - Flexible PTO + 13 company holidays.
  - Generous parental leave: 20 weeks fully paid for primary caregivers, 16 weeks for secondary caregivers (eligible from Day 1).
  - Annual learning & development stipend ($1,000).
  - Wellness benefits: Spring Health, One Medical, gym stipend, monthly HSA contribution.
  - Employer donation program (on work anniversary).
  - Company retreats and team offsites twice a year.
- **Engineering Culture**: Uses AWS (Amazon Web Services); product‑focused, cross‑functional collaboration, opportunity to shape a growing platform.

## Sources
1. [rinsed.com/careers](https://www.rinsed.com/careers)
2. [linkedin.com/company/rinsed](https://linkedin.com/company/rinsed)
3. [builtin.com/company/rinsed](https://builtin.com/company/rinsed)
4. [cbinsights.com/company/rinsed](https://www.cbinsights.com/company/rinsed)

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