---
title: 'IT Systems Engineer at Thatch'
canonical: 'https://feeny.ai/job/it-systems-engineer-thatch-austin-5c5h1ttn1313'
type: 'job'
last_seen: '2026-10-19'
---

# IT Systems Engineer at Thatch

- **Company:** Thatch
- **Location:** Austin, TX
- **Compensation:** $145k–$158k
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-19
- **Apply:** https://thatch.com/jobs/5442634008?gh_jid=5442634008

## Job description

## About Thatch

For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.

It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.

## About the role

At Thatch, technology is how our teams get their work done, securely and without friction. As our IT Ops/Systems Engineer, you'll own the systems and access infrastructure that keeps the company running: endpoint compliance, identity and access management, and the operational backbone behind our security initiatives. This role goes beyond day-to-day support. You'll be the owner of company-wide compliance, conditional access and privileged access workflows in a Mac-first environment, with the autonomy to build the systems and automation that let us scale securely. If you want real ownership over how a fast-growing technology company manages access and identity, this role is for you.

## What you'll do

- Own our technology stack including Okta, Iru, Mac, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
- Drive endpoint fleet compliance to 100% coverage across MDM, EDR, and DLP, and own remediation when devices fall out of compliance
- Administer conditional access policies (device trust, managed browser enforcement) and own the exception and escalation process when legitimate access gets blocked
- Own the Privileged Access Management (PAM) workflow, including replacing manual quarterly access reviews with automated request, approval, and time-bound removal
- Run trusted device and MFA enrollment, and lead remediation campaigns for weak or breached passwords
- Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and audit-ready documentation
- Vet and administer new SaaS tooling for SSO/IdP compliance as part of vendor onboarding, expose and remediate shadow IT
- Build and maintain a knowledge base that empowers employees to solve common issues independently
- Identify and build automation for repetitive IT and access-management tasks
- Partner with the Head of IT and Security to support company-wide initiatives and maintain our security posture

Background we're looking for

- 4-6 years of hands-on IT support or systems engineering experience in a corporate environment, ideally including some ownership of identity/access infrastructure
- Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, conditional access, and password management systems
- Experience administering or implementing a PAM tool, or a clear grasp of the concepts and willingness to build one from scratch
- Strong knowledge of security principles and best practices with proven ability to implement them at scale
- Excellent follow-through and organizational skills. You never let tasks fall through the cracks

## Experience we’d be particularly excited about

- Experience driving a fleet from partial to full MDM/EDR/DLP compliance, and building the exception workflow that kept support ticket volume manageable
- Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
- Quick learners who can master new technologies with minimal guidance
- Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
- Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
- People who thrive in fast-paced environments and can adapt quickly to changing priorities

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 4-5 members of the team
- 30 minute video meeting with department leadership to discuss alignment to our company values and career goals
- 20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range $145,000—$158,000 USD

## About Thatch

## Company Overview
- **One-liner**: Thatch is a modern health benefits platform that uses an ICHRA to let employers set a budget and empower employees to choose and manage their own healthcare plans and spending.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Health benefits, Fintech (healthcare payments)
- **Target customers**: B2B – small-to-medium businesses and mid-market employers
- **Mission/purpose**: “Building a healthcare system people love”

## Products & Services
- **Thatch Platform**: All-in-one ICHRA-based benefits platform. Employers set a budget; employees choose their own health, dental, and vision insurance from top carriers and spend leftover funds on healthcare costs.
- **Ask Thatch**: AI-powered 24/7 text-based support for compliance, expense verification, and account questions.
- **Thatch Visa Debit Card**: Employees use the card to pay for prescriptions, copays, therapy, and other eligible healthcare costs from their budget.
- **Insurance Marketplace**: Access to plans from national carriers, selected directly by employees.
- **Benefits Marketplace**: Curated ecosystem of health and wellness services available with tax-free allowance.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$84M** (as of April 2025)
- **Notable Investors**: General Catalyst, Index Ventures (led Series A and Series B), Google Ventures (led Seed round)
- **Growth Signals**: 4,000+ employers using Thatch; **208 employees** (monthly growth +10.5%); Series B raised $40M in April 2025; transparent support metrics (CSAT 99.9%, enrollment accuracy 83% vs. industry avg 76%).

## Competitive Advantages
- **ICHRA-native model** offers maximum flexibility and personalization compared to traditional group plans.
- **Works out of the box** with any payroll provider and insurance plan – no integration or implementation required.
- **5-minute setup** and ability to switch any time of year (not just open enrollment).
- **Transparent CX metrics** published publicly (response time, CSAT, enrollment accuracy).
- **Visa debit card** seamlessly extends the budget to out-of-pocket costs.

## Strategic Focus
- Scale employer adoption across SMB and mid-market segments.
- Deepen the benefits marketplace with more high-impact wellness partners.
- Build robust financial infrastructure for balances, premiums, and reimbursements.
- Expand data and analytics capabilities to drive insights and predictive features.

## Why Work Here
- **Remote-first** with optional in-person hubs in San Francisco and Austin.
- **Team caliber**: Colleagues from Stripe, Ramp, Rippling, Shopify, and Robinhood.
- **Energizing offsites** in beautiful locations.
- **Flexible home office budget** for remote work setup.
- **Operating principles**: Bias for action, relentless resourcefulness, high trust environment.
- **20 open roles** across Engineering, Operations, Growth, and Account Management.
- **High impact** at a fast-growing startup redefining healthcare benefits.

## Sources
1. [thatch.com](https://thatch.com/)
2. [thatch.com/company](https://thatch.com/company)
3. [thatch.com/jobs](https://thatch.com/jobs)
4. [LinkedIn](https://www.linkedin.com/company/thatch-com)
5. [CB Insights](https://www.cbinsights.com/company/thatch-2)

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