--- title: 'IT Technician at HP Hood' canonical: 'https://feeny.ai/job/it-technician-hp-hood-oneida-g81z3ensk17f' type: 'job' last_seen: '2026-09-08' --- # IT Technician at HP Hood - **Company:** HP Hood - **Location:** Oneida, NY - **Compensation:** $73k–$85k - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/hoodhp/jobs/5387195008 ## Job description Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future! Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more. The position of Information Technology Technician is responsible for providing PC, desktop, network, and telecom services intheir assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner. The position requires 24 x 7 availability as needed to provide critical support and services to the HP Hood LLC Business. This positions is located in our Oneida, NY Plant Essential Duties and Responsibilities: - Provide technical service and support to the assigned region to include: - First level response for all assigned service tickets - Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams - Deploying new and upgrading existing equipment & software - Ability and means to travel on a flexible schedule as needed System Operations Processing and Monitoring - Perform daily operational processing tasks as needed - Monitor scheduled system processes to ensure successful completion - Investigate and resolve any monitoring issues that occur during scheduled shift - Notify or escalate issues to Application Support and Infrastructure departments Customer Service ensures: - Rapid restoration of services - Service levels are met and escalated items are managed through to closure - IT communications are delivered to the customers in a seamless working environment with the various support teams - IT Service Desk is manned at all times during the stated coverage windows utilizing all members of the department to participate as needed - A seamless working environment with the various support teams Liaison with other departments - Communicates regularly with other IT departments and business units to maintain positive, productive working relationships Personal Development - Continue personal development in both business and technical areas. - Continue to keep up-to-date with relevant information technology developments relevant to company’s business. - Continue to expand knowledge of Hood's business Education and Experience: - Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience - Microsoft Certified Systems Administrator (MSCA), A+ Certification, and/or related experience - ITIL Foundation Certification required ## Skills and Competencies - Demonstrated relationship building skills to all staff levels throughout the organization (local and remote) - Excellent problem resolution skills - Five years of hands on experience working with and supporting Microsoft and networking environments - Strong knowledge of current common infrastructure solutions and PC software products - Ability to organize and prioritize tasks and assignments in a high-volume, ever-changing and unpredictable workload environment - Ability to effectively communicate orally and in writing with internal and external contacts, documenting, communicating and resolving technical issues and problems in a clear and understandable manner ## #LI-KW1 #LI-Onsite Exact compensation may vary based on skills, experience and location. The pay range for this position is $73,000—$85,000 USD Ready to join us? Apply directly on our [Company Careers Page](https://hood.com/careers) HP Hood is an Equal Opportunity Employer Female/Minority/Veteran/Disabled "VERVRAA Federal Contractor" [Privacy Policy](https://hood.com/privacy-policy) [CCPA](https://hood.com/-/media/Project/HoodCom/PDFs/HP-HOOD-LLC-CA-CCPA-EMPLOYEE-PRIVACY-NOTICE-DECEMBER-2025.pdf) For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Employment is subject to verification of an applicant’s identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time. ## About HP Hood ## Company Overview - **One-liner**: HP Hood is one of the largest dairy processors in the United States, producing and distributing a wide range of dairy products including milk, ice cream, cottage cheese, sour cream, and cream under its own and licensed brands. - **Entity Type**: Private (family-owned by the Kaneb Family) - **Headquarters**: Lynnfield, Massachusetts, United States - **Founded**: 1846 - **Founders**: Harvey Perley Hood ## Core Business - **Primary industry**: Food and Beverage Manufacturing (Dairy) - **Target customers**: B2B (grocery retailers, food service distributors) and B2C (consumers) - **Mission or purpose statement**: The company emphasizes a commitment to quality, community, and innovation. Their founder's pledge is that "good enough never was," and they focus on providing fresh, premium-quality dairy products while supporting the communities where they operate. ## Products & Services - **Hood® Brand**: A full line of fluid milk, ice cream, cottage cheese, sour cream, cream, and other dairy products; the number-one dairy brand in New England. - **Heluva Good!®**: A brand of dips, cheeses, and sour cream with a national presence. - **LACTAID® Brand dairy products**: Licensed lactose-free milk, ice cream, and cottage cheese. - **Blue Diamond Almond Breeze®**: Licensed almond milk and dairy-alternative products. - **Other licensed and regional brands**: The company also produces and distributes other licensed products. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). HP Hood was listed at #169 on the Forbes "America's Largest Private Companies" list for 2025. - **Key Metric**: Annual Revenue of approximately $2.1 billion (per LinkedIn estimate) to over $3 billion (per Forbes and company statements). - **Notable Investors/Partners**: The Kaneb Family (owners). Key partners include license holders like Lactaid and Blue Diamond, and major retail and food service customers across the U.S. - **Growth Signals**: The company has 12 manufacturing plants across the United States and is a top dairy brand in New England. Recent funding of $350,000 (grant) from the Northeast Dairy Business Innovation Center in 2024. ## Competitive Advantages - **Heritage and Brand Trust**: Over 175 years of history and a deeply trusted brand name, especially in New England. - **Scale and Distribution**: One of the largest dairy processors in the country with a national footprint and 17 office/manufacturing locations. - **Licensing Portfolio**: Exclusive rights to produce and distribute major national brands like LACTAID® and Blue Diamond Almond Breeze®, providing a diversified revenue stream. - **Vertical Integration**: Owns a research and development operation, allowing for product innovation and quality control. - **Private Ownership**: Family-owned structure allows for long-term strategic planning without quarterly earnings pressure. ## Strategic Focus - **Innovation**: Continuously developing new products and packaging, such as the LightBlock Bottle® and bold cottage cheese flavors. - **Sustainability**: Committed to environmental responsibility and sustainable practices across operations. - **Community Engagement**: Partnering with organizations that support children and families to promote healthy, active lifestyles. - **Operational Excellence**: Focus on quality, safety, and efficiency across its 12 manufacturing plants. ## Why Work Here - **Culture**: Emphasizes core values of Quality, Integrity, Community, Innovation, Results, and Collaboration. The company describes a "family-oriented" and team-focused environment. - **Remote/Hybrid/Office Policy**: Mixed model. Many manufacturing, distribution, and corporate roles are on-site. Some corporate and sales roles (e.g., Director of Human Resources, Technical Sanitation Specialist) are listed as remote. The company has two main office locations (Lynnfield, MA, and Portland, ME) and numerous plant locations. - **Notable Perks and Development**: Offers a range of training and development programs to support employee growth. The company highlights its Total Rewards package (benefits, compensation). - **Workforce**: Approximately 3,400 employees (per Forbes/company statements) or 908 on LinkedIn (likely a smaller subset of active profiles). The company has seen steady headcount growth (+3.8% YoY) and has 77 active job postings. - **Engineering/Technical Roles**: Positions available in food safety, quality, process engineering, SAP integration, and project management. The company has its own R&D operation. ## Sources 1. [hood.com (Careers Page)](https://job-boards.greenhouse.io/hoodhp) 2. [hood.com (Our Story)](https://hood.com/our-story) 3. [LinkedIn (HP Hood Company Page)](https://www.linkedin.com/company/hp-hood) 4. 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