--- title: 'IT Technician at Saronic Technologies' canonical: 'https://feeny.ai/job/it-technician-saronic-technologies-new-orleans-gefw997jgh76' type: 'job' last_seen: '2026-10-15' --- # IT Technician at Saronic Technologies - **Company:** [Saronic Technologies](https://feeny.ai/companies/saronic-technologies) - **Location:** New Orleans, LA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/saronic/b4efdbf3-095a-43dd-b08c-99120a7d1bb9 ## Job description Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure. ## Key Responsibilities - Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices - Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. - Assist with network configurations, including routers, switches, firewalls, and VPNs. - Perform routine system maintenance, including software updates, security patches, and backups. - Administer and troubleshoot Active Directory, Office 365, and cloud-based services. - Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. - Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. - Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. - Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. - Ensure adherence to security best practices, including data protection and access control. - Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. ## Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). - 3+ years of experience in a technical support or similar IT role. - Proficiency in troubleshooting hardware, software, and networking issues. - Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services. - Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). - Familiarity with ticketing systems and helpdesk management tools. - Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. - Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. - IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. - Preferred Qualifications: - Familiarity with Department of Defense (DoD) or military industry projects. - Knowledge of autonomous systems or maritime technology. Physical Demands - Prolonged periods of sitting at a desk and working on a computer. - Occasional standing and walking within the office. - Manual dexterity to operate a computer keyboard, mouse, and other office equipment. - Visual acuity to read screens, documents, and reports. - Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. - Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in https://www.govinfo.gov/link/uscode/8/1324b. Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities. ## About Saronic Technologies ## Company Overview - **One-liner**: Saronic Technologies builds autonomous surface vessels (ASVs) that combine hardware, software, and artificial intelligence to deliver scalable maritime security and domain awareness for naval forces. - **Entity Type**: Private (Series D, total funding $2.6B) - **Headquarters**: Austin, Texas, United States - **Founded**: 2022 - **Founders**: Dino Mavrookas (CEO), Vibhav Altekar (CTO), Doug Lambert (COO), Rob Lehman (CCO) ## Core Business - **Primary industry**: Defense and Space Manufacturing – autonomous maritime systems - **Target customers**: U.S. and allied naval forces, government defense agencies (B2G) - **Mission or purpose statement**: “Redefine maritime superiority” by providing the most advanced and capable autonomous vessels to address emerging threats and revolutionize naval warfare. ## Products & Services - **Autonomous Surface Vessels (ASVs)**: A family of unmanned vessels (including models like *Mirage*, *Cipher*, and the 150‑foot *Marauder*) designed for launch from small craft, fleet assets, or beachheads. Capabilities include adaptive path planning, passive sensor tracking, resilient multi‑channel communications, and diverse payload integration. - **Echelon Platform**: A unified software suite for mission planning, simulation, and command‑and‑control of autonomous surface vessels. - **Capabilities Suite**: Integrated hardware/software stack covering launch, maneuver, perceive, communicate, execute, enable, and recover. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (latest Series D at $1.8B implies a valuation well into the billions) - **Key Metric**: Total funding $2.6B (Seed, Series A, Series B, and Series D); annual revenue reported at $9.5M - **Notable Investors/Partners**: 8VC (Seed lead), Caffeinated Capital (Series A lead), Andreessen Horowitz (Series B lead), Kleiner Perkins (Series D lead). Strategic acquisition of Gulf Craft (April 2025) to accelerate shipbuilding. - **Growth Signals**: Headcount of 785 employees (+218.7% YoY), 296 active job postings, awarded a $392M Navy contract, international offices in Australia, United Kingdom, and Japan. ## Competitive Advantages - **Founder experience**: Co‑founder/CEO Dino Mavrookas is a former Navy SEAL with eight combat tours; the leadership team includes veterans and technologists who understand military needs firsthand. - **Proven technology**: Autonomous vessels already deployed in contested environments, with a $392M Navy contract validating the platform. - **Vertical integration**: In‑house manufacturing and software development, plus the acquisition of Gulf Craft for scaled shipbuilding. - **Rapid scaling**: Massive funding and headcount growth signal strong investor and customer confidence. ## Strategic Focus - Scaling production of ASVs from prototype to full manufacturing lines (new Head of Manufacturing hired). - Expanding vessel lineup with larger platforms (150‑foot *Marauder*) and international partnerships in the Indo‑Pacific and Europe. - Deepening the software ecosystem (Echelon) for mission planning and manned‑unmanned teaming. ## Why Work Here - **Culture**: Values include “United We Win” (teamwork, respect), “Trust Fuels Triumph” (transparency, integrity), “Solutions Driven” (creative problem‑solving), and “One Mission” (national security focus). - **Work environment**: Primarily on‑site in Austin, TX, with additional offices in Australia, UK, and Japan. High‑growth startup pace with a mission‑driven defense focus. - **Perks & ratings**: LinkedIn employer rating 4.2/5.0 (compensation 4.5, culture 4.0, career 4.3). Notable talent drawn from SpaceX, Tesla, Anduril, Blue Origin, and Lockheed Martin. - **Engineering culture**: Heavy emphasis on cross‑disciplinary teams (perception, navigation, ML, C2, systems integration) and building “captainless” ships. ## Sources 1. [saronic.com](https://www.saronic.com/) – Homepage, capabilities, and news (Navy contract) 2. [saronic.com/team](https://www.saronic.com/team) – Founders, leadership, values 3. [saronic.com/mission](https://www.saronic.com/mission) – Mission statement 4. [linkedin.com/company/saronic-technologies](https://www.linkedin.com/company/saronic-technologies) – Financials, headcount, funding rounds, investors, reviews 5. [jobs.ashbyhq.com/saronic](https://jobs.ashbyhq.com/saronic) – Active job postings ## Other roles at Saronic Technologies - [IT Infrastructure Manager](https://feeny.ai/job/it-infrastructure-manager-saronic-technologies-austin-z8pjvx2wkb95) — Austin, TX - [IT Production Support Technician](https://feeny.ai/job/it-production-support-technician-saronic-technologies-franklin-4w1n18wzfvpw) — Franklin, LA - [Mission Operations Engineer](https://feeny.ai/job/mission-operations-engineer-saronic-technologies-austin-8vtzbyhbvg0t) — Austin, TX - [Marine Quality Engineer](https://feeny.ai/job/marine-quality-engineer-saronic-technologies-franklin-6hhprbds41ww) — Franklin, LA - [Sr. Quality Engineer](https://feeny.ai/job/sr-quality-engineer-saronic-technologies-austin-9jmf9jbnt365) — Austin, TX - [Test Planner](https://feeny.ai/job/test-planner-saronic-technologies-brownsville-xc3dt88b2hke) — Brownsville, TX - [Manufacturing Engineer – Piping & HVAC Detail Planning](https://feeny.ai/job/manufacturing-engineer-piping-hvac-detail-planning-saronic-technologies-fn7q3hgz0m2p) — Brownsville, TX - [Manufacturing Automation Engineer](https://feeny.ai/job/manufacturing-automation-engineer-saronic-technologies-brownsville-jpj3p2c0t1m1) — Brownsville, TX - [Manufacturing Engineer](https://feeny.ai/job/manufacturing-engineer-saronic-technologies-austin-5nhyrv0xjzbp) — Austin, TX - [Machine Shop Supervisor](https://feeny.ai/job/machine-shop-supervisor-saronic-technologies-franklin-s08cz8s72qax) — Franklin, LA